Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.51

4.5 Rating 502 Reviews

88 %

of reviewers recommend Airconditioning Online

4.5

Based on 502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 1 year ago

Hello, Jenny! Thank you for your 5-star review. We’re thrilled you had an excellent experience with us.

Posted 1 year ago

“It was all good thankyou”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We’re glad to hear everything was good. We look forward to serving you again

Posted 1 year ago

“Hard to source (elsewhere) wired controller easily found via your website. Thankyou for the prompt and excellent service.”

Helpful Report

Posted 1 year ago

Thank you for your kind feedback! We’re glad you found the wired controller easily on our website and that you’re happy with our prompt and excellent service. We look forward to serving you again.

Posted 1 year ago

“Everyone was very helpful. Ordered the 2 units and was able to pick them up in WA the next day”

Airconditioning Online 5 star review on 24th May 2025

Helpful Report

Posted 1 year ago

Hello, Dianne Thank you for your feedback. We’re glad to hear our team was helpful and that you were able to pick up your units in WA the next day.

Posted 1 year ago

“I recently bought a Mitsubishi Heavy Electric split AC from Air-conditioning online. The price was reasonable when compared to other sellers. They were prompt to respond to my queries and provided a free delivery. The unit was delivered within the promised time and they followed up to ensure it was correctly delivered.”

Helpful Report

Posted 1 year ago

Thank you for your detailed feedback, Damu! We’re glad to hear you were happy with our pricing, prompt responses, and free delivery service. It’s great to know your unit arrived on time. We look forward to serving you again.

Posted 1 year ago

“Took a while to come and the pipes came without pre-made flares or fittings so… meh 🫤”

Helpful Report

Posted 1 year ago

“Purchased the Air Touch 5 temperature control units - great product & good service. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your kind feedback. We're glad to hear you're happy with your AirTouch 5 and our service. If you ever need any assistance or have questions down the track, feel free to reach out. Thanks again for choosing us.

Posted 1 year ago

“Very bad experience, purchase was duplicated as card payment vanished during processing, tried to cancel order with 4 phone calls, was still not done, had to do it myself, then they had the cheak to charge me a fee. Only just got delivery details of the second unit after almost 2 weeks, I think these guys make their money out of the freight cost, exorbitant to say the least. Dosnt seem to be any communication amongst the various people I spoke with, different one every time. Still waiting for goods. Would recommend to all, stear clear.”

Helpful Report

Posted 1 year ago

Hi, Keith. Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to deal with the duplicated order, delays, and lack of communication. This is not the level of service we aim to provide. Please let us know your order number so we can review your case and to ensure that such issues are prevented in the future. If you would like to discuss this further or if there’s anything we can do to assist you, please don't hesitate to reach out to our customer service team directly. We appreciate your patience and understanding, and we hope to regain your trust.

Posted 1 year ago

“Item as described and prompt delivery.”

Helpful Report

Posted 1 year ago

Hi, Tim! Thank you for your kind feedback! We're glad to hear you were happy with the item and the delivery. We look forward to serving you again!

Posted 1 year ago

“Good customer service and the price is good as well.”

Helpful Report

Posted 1 year ago

“Very good to deal with”

Helpful Report

Posted 1 year ago

Hello,Geoffrey. Thanks for the 5-star review. We appreciate your support! 😊

Posted 1 year ago

“I am very happy to write a review.Wished that I had found AC Online at the beginning of my internet search for a Wall mounted Control Unit for my Mitsubishi Electric AC, rather than the end,it would have saved a lot of misinformation, time & frustration. The part was sourced,quoted & delivered within days & I was kept up to date via email with progress reports along the way.If need to do similiar again, I know where to go & with no hesitation.Thanks.”

Helpful Report

Posted 1 year ago

Hello, Andrew. Thank you for your kind words and 5-star review. If you ever need anything else in the future, we’re here to help.

Posted 1 year ago

“Excellent price an dservice, and timely arrival of system in Perth warehouse”

Helpful Report

Posted 1 year ago

Thank you. We're glad you were happy with the price, service, and timely delivery. We appreciate your support.

Posted 1 year ago

“accidently ordered only half the unit, team advised this and made it easy to credit payment to the complete system I needed. Item was not available locally so took a while to deliver to the courier warehouse, delivery charges were too high compared to the cost of the system”

Helpful Report

Posted 1 year ago

“Thank you to the lovely customer service representative that helped me. Incredible service.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Karla! We're thrilled to hear you had an incredible experience with our customer service team. We truly appreciate your support.

Posted 1 year ago

“Good response time, good installation, and good outcome.”

Helpful Report

Posted 1 year ago

“Very informative and easy to deal with company. They acted very professional and efficiently. Thank you”

Helpful Report

Posted 1 year ago

“Good price & helpful staff.”

Helpful Report

Posted 1 year ago

“This was the first time using air conditioning online. I found them to be very good on price and very prompt with their service. I would be very happy to use them again”

Helpful Report

Posted 1 year ago

“Competitive prices. Once order was in received email saying I would be contacted re: delivery date. Phone call received to confirm delivery date and time. Very easy process.”

Helpful Report

Posted 1 year ago

Airconditioning Online is rated 4.5 based on 502 reviews