Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.47

4.5 Rating 393 Reviews

87 %

of reviewers recommend Airconditioning Online

4.5

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

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“It was a positive experience in terms of Customer Service and delivery, which was completed professionally and with security and care of delivery kept at the forefront of customer needs. Don’t hesitate to contact Airconditioning Online.”

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Posted 1 year ago

Thank you, Peter, for the amazing review and 5-star rating. We put in the work to keep you and all of our clients happy. We hope to see you again. Take care!

Posted 1 year ago

“Minimal fuss staff were great and pick up”

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Posted 1 year ago

Good day and we hope that you are well. We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team. Please let us know if you need any help in the future with regard to your aircon. Thank you again and Take care! - Airconditioning Online Team.

Posted 1 year ago

“Took around a month to have the air-conditioning unit delivered from original order date. Had to initiate contact to establish where the order process was up to. Once air-conditioning unit delivered, had installed and the unit system did not work. Apparently, a fault in the system requires us to claim repairs/warranty from Mitsubishi resulting in further delays.”

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Posted 1 year ago

Hello Keith, Good day and we hope that you are well. Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I have checked your order and discovered that your aircon was delayed because of supplier issues/backorder. We apologize that our service did not satisfy your expectations. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you again and Stay safe.

Posted 1 year ago

“Very fast delivery and prompt response to email queries. Have not installed the system yet. That will happen in a few weeks.”

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Posted 1 year ago

We really appreciate you taking the time to share your rating with us, Mark. Thank you for your purchase and we hope to serve you again soon! :)

Posted 1 year ago

“Competitive price, sufficient details about products on website. Make it more clear about the status of orders result in less calls for your team.”

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Posted 1 year ago

Hi Mahdi, Thanks a ton for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you again, Mahdi, and Stay safe.

Posted 1 year ago

“Recently purchased a ducting system - AC Online made this a pleasant and easy experience. Staff were helpful, the AC was very competitively priced and it all happened very quickly.”

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Posted 1 year ago

Hi Patrick, thank you very much for your sharing your experience with us. Your review made our day! Our whole team really works hard to keep our customers happy. Thank you again and we hope to serve you again soon.

Posted 1 year ago

“Very pleased with new system works a lot better”

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Posted 1 year ago

Hello Debbie, Thank you very much for your feedback. We are so happy that you are happy with your purchase. We are grateful that we had the opportunity to serve you. Thank you again and Stay safe.

Posted 1 year ago

“Great experience with this company, starting from initial customer engagement, lower costs based on three quotes received and finalizing with in-time and neat service delivery see photos. Due to the heatwave we are currently experiencing in Sydney I was concerned the schedule might be delayed however, they committed to their schedule. Some of the names I interacted with are Nigel, Martin and Luke.”

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Posted 1 year ago

Hi Constantin, We are so grateful that you took the time to share your experience with us, as well as sharing the photograph. It is our pleasure to serve customers like you. Thank you and we hope to serve you again soon. Take care.

Posted 1 year ago

“Very friendly and helpful staff. Very competitive prices and quality products.”

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Posted 1 year ago

Hi Sisil, thank you very much for your sharing your experience and rating us 5 stars. Your review made our day! Our whole team really works hard to keep our customers happy. Thank you again for your purchase and we hope to serve you again soon.

Posted 1 year ago

“Need to follow up for installation”

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Posted 1 year ago

“After initial mix up with pricing and freight, air con arrived 5 days later in good condition. No complaints.”

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Posted 1 year ago

“Great service and good value”

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Posted 1 year ago

“Thank you, Airconditioning online. I am extremely happy with their customer service. Would recommend it.”

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Posted 1 year ago

“Gave a clear diagnosis and explanation of what is wrong with our aging aircon system.”

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Posted 1 year ago

Hello Michael. Good day! Thank you very much for using our service. We would like to thank you for the review and 5-star rating. We really appreciate a customer like you. Stay safe!

Posted 1 year ago

“Communication was great for order arrival”

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Posted 1 year ago

Hello David. Good day! We hope that you are well. Thank you so much for taking the time to leave us feedback and a 5-star rating. We are very happy that you appreciate our service. Thank you for your order. Stay safe.

Posted 1 year ago

“Approachable and quick to respond to any questions . Willing to price match if better price found”

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Posted 1 year ago

“Not bad, but not good”

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Posted 1 year ago

“Amazing to deal with! Very helpful and kept me up to date with my orders and delivery time. Great range and pricing. Will definitely order from them again!”

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Posted 1 year ago

Hello Christopher. Good day! Thank you so much for taking the time to leave us feedback and a 5-star rating. We are so happy that you are happy with your experience with us. We hope to see you again in our online shop soon. Stay safe always, Chris!

Posted 1 year ago

“wernt to bad to deal with a bit slack on getting back to you but overall good”

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Posted 1 year ago

Hello customer. Good day. We hope that you are well. We are sorry that we did not meet your expectations. Thank you for taking the time to review us and rating us 4 stars. Stay safe always.

Posted 1 year ago

“Great service easy to deal with”

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Posted 1 year ago

Hello Gavin. Good day and we hope that you are well. Thank you so much for taking the time to leave us feedback and a 5-star rating. We really happy and we appreciate having a customer like you. We hope to see you again soon in our online shop. Stay safe always.

Posted 1 year ago

Airconditioning Online is rated 4.5 based on 393 reviews