Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.44

4.4 Rating 363 Reviews

86 %

of reviewers recommend Airconditioning Online

4.4

Based on 363 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good work, I had to wait for a quote which took some time to get.”

Helpful Report

Posted 2 months ago

“The shipping cost was a bit too much for two small controllers. and even with premium shipping costs, it took a while to get it delivered.”

Helpful Report

Posted 4 months ago

“Call first before ordering online otherwise you will buy a product that is not available and will need to wait. This is what happened to me.”

Helpful Report

Posted 5 months ago

“The service guy was great, prompt service. Worst installation ever. Chipped $6000 new plantation shutter, loose cable and pipe cover, left a mess, scratched walls and ceiling.”

Helpful Report

Posted 1 year ago

Hello Peter. Good day. We are sorry to hear that. One of our guys will reach out to you regarding on revisit to fix the issues. Thank you.

Posted 1 year ago

“Shopping was quick and easy. The only problem is that there is a lack of model online specifications. I could not find model on display. Staff was helpful.”

Helpful Report

Posted 1 year ago

“Competitive price, sufficient details about products on website. Make it more clear about the status of orders result in less calls for your team.”

Helpful Report

Posted 1 year ago

Hi Mahdi, Thanks a ton for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you again, Mahdi, and Stay safe.

Posted 1 year ago

“Need to follow up for installation”

Helpful Report

Posted 1 year ago

“in the end it worked out well”

Helpful Report

Posted 1 year ago

“THE HEATER/COOLER IS FINE, HOWEVER THE CUSTOMER SERVICE NOT SO FINE. I WAS ASTONDED THAT YOU ONLY LEAVE ITEMS AT GROUND LEVEL! AND CHARGE EXTRA FOR DELIVERY ONLY TO THE DOOR, NOT INSIDE UNITS, LIKE MINE SITUATED ON HIGHER LEVELS OTHER THAN GROUND. JOHNNY, WHO DELIVERED MY HEATER/COOLER DISPLAYED EXCELLENT CUSTOMER SERVIC,WENT THE EXTRA MILE,I'M GRATEFUL TO HIM MAYBE LOOK AT YOUR CUSTOMER SERVICE PROCESSESS AND PROCEDURES, COSTS ETC.”

Helpful Report

Posted 2 years ago

“N/a::;:;;;:;;;;”

Helpful Report

Posted 3 years ago

“Got the product for a good price but. The unit came damaged and customer support was no help. We had a very very hard time getting into Air Conditioning online. They were extremely slow to respond. Delivery took ages and we had to apologise to the customer for delays. Controller did not come with the unit but Air Conditioning Online did send us a replacement one which was good.”

Helpful Report

Posted 3 years ago

“Price was fair. Delivery on the air con was delayed”

Helpful Report

Posted 3 years ago

“Communication could've been a lot better. My emails were never answered. Overall they were punctual with notifying me on deliveries ect...”

Helpful Report

Posted 3 years ago

“I don't want to”

Helpful Report

Posted 3 years ago

“Very disappointed with the service I received, My unit was marked as In stock at the time of order, this turned out to be false. And was in fact on about a 2 month back order. I was told about it being on back order about 10 days after placing the order after I called them. The office was quite regularly impossible to contact by phone, email responses could take days. So overall disappointed”

Helpful Report

Posted 3 years ago

“Not sure how anyone can order online an item and then for them to tell you that the item is out of stock. I think ACCC call that bait advertising!”

Helpful Report

Posted 3 years ago

“Excellent on price competitiveness Not so good on query responsiveness. I wrote an email and then had to call from overseas to check on order delivery. There was no email notification on when the order would be delivered. There was also no email acknowledgement on delivery (the tradesman received the merchandise for me)”

Helpful Report

Posted 3 years ago

“Was supposed to be r410 units (from description/what I wanted) but was r32. I ordered here so I could have all identical units but it wasn't the case.”

Helpful Report

Posted 4 years ago

“Installation was fine. Even though it was a day after I was told it would happen. Delivery was stuffed up. Wrong-sized truck on the Monday, after I told the office that my street is narrow. Followed by delivery on Tuesday without warning. I was not home when the driver arrived. I was in transit from a medical appointment. The poor driver had to sit around and wait for over 40 minutes. This could have been avoided if I’d been advised of the repeated attempt at delivery. So overall, you guys didn’t do all that well. The aircon does work.”

Helpful Report

Posted 4 years ago

“In my particular matter service was very ordinary I can’t say too much good about this service”

Helpful Report

Posted 4 years ago

Airconditioning Online is rated 4.4 based on 363 reviews