Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.51

4.5 Rating 496 Reviews

88 %

of reviewers recommend Airconditioning Online

4.5

Based on 496 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a two time customer over a two year period I found the purchasing and installation process easy and efficient. The invoice for final payment was issued and I paid this immediately upon receipt as I do all bills. The day after payment I received a very rude email/text suggesting I had an outstanding account, not very nice, caused me great angst and stress. I emailed my frustration and was told it was an automatic email as there bank hadn't cleared the payment although the rep from the company explained that the payment had been made. Go figure!, I wouldn't run my business with such an offensive poilcy. Never again.”

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Posted 1 month ago

Thank you for taking the time to share your feedback, and for choosing us on two occasions over the past two years. We're pleased to hear that you found the purchasing and installation process easy and efficient. However, we're genuinely sorry that the automated payment reminder you received caused you frustration and stress. We understand how receiving such a message after you've already made payment would be upsetting. Our payment reminders are generated automatically when a payment has not yet appeared as cleared in our system. Unfortunately, there can sometimes be a delay between a payment being made and it being reflected in our bank records. We appreciate that this doesn't make the experience any less frustrating, and we're sorry for the inconvenience it caused. Your feedback is valuable, and we'll certainly review how we communicate during these situations to help avoid similar experiences in the future. Thank you again for your feedback, and we wish you all the best. Kind regards, Team Airconditioning Online

Posted 1 month ago

“The customer consultation service is insufficient, and the order processing does not provide customers with enough services, such as installation time and date. The installation service is excellent, the installation team desired 100 marks.”

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Posted 6 months ago

Hi Francis, thanks for your feedback. We’re sorry the consultation and order processing didn’t meet your expectations, though glad to hear the installation team performed well. We’ll pass your comments to the relevant teams to improve scheduling and communication. Warm regards, Team Airconditioning Online

Posted 5 months ago

“Installation was good”

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Posted 6 months ago

Hi there, thanks for the feedback. We’re glad the installation went well. Warm regards, Team Airconditioning Online

Posted 6 months ago

“Took a while to come and the pipes came without pre-made flares or fittings so… meh 🫤”

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Posted 1 year ago

“Good work, I had to wait for a quote which took some time to get.”

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Posted 2 years ago

“The shipping cost was a bit too much for two small controllers. and even with premium shipping costs, it took a while to get it delivered.”

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Posted 2 years ago

“Call first before ordering online otherwise you will buy a product that is not available and will need to wait. This is what happened to me.”

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Posted 2 years ago

“The service guy was great, prompt service. Worst installation ever. Chipped $6000 new plantation shutter, loose cable and pipe cover, left a mess, scratched walls and ceiling.”

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Posted 3 years ago

Hello Peter. Good day. We are sorry to hear that. One of our guys will reach out to you regarding on revisit to fix the issues. Thank you.

Posted 3 years ago

“Shopping was quick and easy. The only problem is that there is a lack of model online specifications. I could not find model on display. Staff was helpful.”

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Posted 3 years ago

“Competitive price, sufficient details about products on website. Make it more clear about the status of orders result in less calls for your team.”

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Posted 3 years ago

Hi Mahdi, Thanks a ton for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you again, Mahdi, and Stay safe.

Posted 3 years ago

“Need to follow up for installation”

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Posted 3 years ago

“in the end it worked out well”

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Posted 3 years ago

“THE HEATER/COOLER IS FINE, HOWEVER THE CUSTOMER SERVICE NOT SO FINE. I WAS ASTONDED THAT YOU ONLY LEAVE ITEMS AT GROUND LEVEL! AND CHARGE EXTRA FOR DELIVERY ONLY TO THE DOOR, NOT INSIDE UNITS, LIKE MINE SITUATED ON HIGHER LEVELS OTHER THAN GROUND. JOHNNY, WHO DELIVERED MY HEATER/COOLER DISPLAYED EXCELLENT CUSTOMER SERVIC,WENT THE EXTRA MILE,I'M GRATEFUL TO HIM MAYBE LOOK AT YOUR CUSTOMER SERVICE PROCESSESS AND PROCEDURES, COSTS ETC.”

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Posted 5 years ago

“N/a::;:;;;:;;;;”

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Posted 5 years ago

“Got the product for a good price but. The unit came damaged and customer support was no help. We had a very very hard time getting into Air Conditioning online. They were extremely slow to respond. Delivery took ages and we had to apologise to the customer for delays. Controller did not come with the unit but Air Conditioning Online did send us a replacement one which was good.”

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Posted 5 years ago

“Price was fair. Delivery on the air con was delayed”

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Posted 5 years ago

“Communication could've been a lot better. My emails were never answered. Overall they were punctual with notifying me on deliveries ect...”

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Posted 5 years ago

“I don't want to”

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Posted 5 years ago

“Very disappointed with the service I received, My unit was marked as In stock at the time of order, this turned out to be false. And was in fact on about a 2 month back order. I was told about it being on back order about 10 days after placing the order after I called them. The office was quite regularly impossible to contact by phone, email responses could take days. So overall disappointed”

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Posted 5 years ago

“Not sure how anyone can order online an item and then for them to tell you that the item is out of stock. I think ACCC call that bait advertising!”

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Posted 5 years ago

Airconditioning Online is rated 4.5 based on 496 reviews