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Airconditioning Online Reviews

4.4 Rating 363 Reviews

86 %

of reviewers recommend Airconditioning Online

Company Reviews

Product Reviews

4.4

Based on 363 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used them several times before. Usually good, but this time there was no communication for two weeks and the phone would say the message box was full and hang up. Then I got a call from the delivery guy saying he'd be there the next day. It's all a bit haphazard, but the products a great.”

Posted 3 months ago

“Wouldn’t recommend for a trade company needing equipment the same day that’s for sure - can’t pay in store or over the phone very annoying”

Posted 8 months ago

Hi Sam, Thank you for sharing your experience and feedback. We understand how important it is to have convenient payment options, especially for trade professionals requiring immediate equipment. Please note that we do not accept in-store payment/cash on delivery as we need to receive the payment before we process the order. Again, we thank you for your purchase, and please let us know if you have needed assistance in the future. Have a great day!

Posted 8 months ago

“Not bad, but not good”

Posted 1 year ago

“The unit was delivered on time but not very happy with the cost. They said that it had to be delivered form interstate. Then a guy turn up from Reece plumbing Wooloongabba. 30 mins from my home. Also the unit itself was expensive. They said they were the cheapest. I found a better deal much cheaper 10mins after placing payment with them. They would not match or refund.”

Posted 1 year ago

“Website failed to process transactions (had to email to follow up for receipt) and took over a week to send item out for shipping.”

Posted 2 years ago

“My Air conditioners 2 of them were ordered online. One week later after 2 emails I had to chase it up.This is not good business when product has been paid for It was 10 days when I recieved the goods. Not a day earlier and it was urgent.”

Posted 2 years ago

Dear Anita, As per our terms and conditions delivery can be between 1 to 10 working days. You have received your system a few days before the 10 working days. Have a good day. Kind Regards

Posted 2 years ago

“Excessive delivery charges quoted after we placed our order. Very disappointed with response to our queries regarding the freight. The overpriced delivery was then very slow to arrive.”

Posted 3 years ago

“The aircons were on a good price but although it stated that they were in stock it turned out they are not. So I had waited for them almost for a month and a half. The communication from the sales team was very poor and I had to constantly chase them up to get some info what is happening. Quite a lot of times they will tell me that they will call back and no one calls what so ever. If there was indication that it will take at least a month to be shipped from overseas it would be OK as I would not ordered it.”

Posted 3 years ago

“Not very good service. The wrong size was sent for the first time. Sending the wrong model the second time wasted my time and I needed to arrange an electrician again and again.”

Posted 3 years ago

“The sale was efficient and had no problems. HOWEVER, when it was time to "click and collect" the item from the warehouse. I was already on my way (hour drive) when suddenly was sent email to say was at the second warehouse which was a further 45 mins. Or I could wait for it to go to the main warehouse which would be 1-10 business days”

Posted 3 years ago

“The first dealing with your company was faultless however the second was less than impressive. I was quoted on the most expensive item and not all questions were answered. I was promised a return confirmation e-mail weeks ago and I am still waiting even after sending another reminder.”

Posted 3 years ago

“don't waste your time sending emails asking questions as none of them will get a response. in fact don't waste your time going to the Mt Kuringai to talk to them because it's all a waste of time, despite talking about my requirements and them telling me they needed to send it all by email I never received a response, 4 emails and 2 telephone calls later. nothing”

Posted 4 years ago

Dear Trevor, Thanks for your feedback and we will take it on board and review why you did not get a response. We have been informed that you decided to buy another brand of air conditioning and that you have picked it up already. Hope you are enjoying your air conditioning system. Have a good day. Kind Regards Airconditioning-Online

Posted 4 years ago

“Communication was non existent. Literally heard nothing for 3 days after placing the order until I chased them. Then on the 5th day I get a call from the delivery driver expecting me to be home to accept delivery in the middle of the day without notice...”

Posted 4 years ago

Dear Carl, We hope you are well. You placed the order late on the 29/01/2020. As per our terms and conditions delivery can be between 1 to 10 working days. The delivery price that you have paid it is standard delivery which means it can be any time during the day. Date and time delivery cost much more. We have records that you placed your order late Wednesday 29/02/2020 and the delivery was on Monday 03/02/2020, which is two working days only. We can see someone sent you an email advising the ETA. We are sorry that you did not received it. Thank you for your feedback we will look in to it for you. Hope you are enjoying your air conditioning. Have a great day. Kind Regards Airconditioning-Online

Posted 4 years ago

“Bad customer service”

Posted 4 years ago

Dear Madam, Sorry about your bad experience, we posted your item as it was small with Australia Post. Obviously they lost it, and this is out of our hands. As soon as we find out that this was the problem, we re sent you the item. We have been informed that you have received it already. Sorry about the inconveniece cause. We hope you have a good day. Kind Regards Airconditioning-Online

Posted 4 years ago

Dear Madam, We are very sorry that you had a bad experience. Unfortunately, australia post, lost your small items and this is why you have not received it. As soon as we knew about it. We have sent you a replacement, we have been informed that you have received them now. Very sorry about the delay, but unfortunately we cannot control Australia post. We wish you all the best. Have a good day. Kind Regards

Posted 4 years ago

“Your stock is overpriced and there are plenty of other competitors.i won’t be ordering through AC online again.”

Posted 4 years ago

Airconditioning Online is rated 4.4 based on 363 reviews