Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.51

4.5 Rating 507 Reviews

88 %

of reviewers recommend Airconditioning Online

4.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a small issue with delivery but the team were very helpful. Great communication. Would highly recommend. Installer Nathan was wonderful.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re glad to hear you found the team helpful, appreciated the communication, and that Nathan the installer was wonderful. If you need anything else, please let us know. Kind regards, Team Airconditioning Online

Posted 2 weeks ago

“All works completed as promised.”

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Posted 3 weeks ago

Thank you for your feedback. We’re glad to hear that all works were completed as promised. Kind regards, Team Airconditioning Online

Posted 3 weeks ago

“Fantastic products and process as always. Also I was a little frustrated as they couldn't provide time frames on how long we could expect for the products to be available for pick up despite calling to ask. Their chat email service was great subsequently to this.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad you were happy with the products and the overall process, and we’re sorry about the difficulty with pickup timeframes. We’re glad the chat/email support was helpful. We’ll pass your comment to the relevant team to review. Kind regards, Team Airconditioning Online

Posted 1 month ago

“Responded to questions fast. Received my purchase in a acceptable timeframe”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re glad our responses were quick and you received your purchase in an acceptable timeframe. If you need anything else, we’re here to help. Kind regards, Team Airconditioning Online

Posted 4 months ago

“I ordered from Airconditioning Online because of the price. Having been told the item was in stock, I was concerned when the collection address was withheld and I was told that the time to process the order might be 10 business days. After complaining (the remote customer service was good), I was able to pick up the next day. So, a happy ending, but why couldn't I have been given the warehouse address immediately?”

Helpful Report

Posted 10 months ago

Thank you for your review. We’re glad to hear the remote service helped. The warehouse address wasn’t provided right away to avoid any inconvenience. We only release the address once the order is confirmed as ready for collection. This helps prevent unnecessary trips and delays. We’ll take your feedback on board to provide clearer stock and collection information upfront in the future. If you need any further assistance, we’re here to help. Kind regards, Team Airconditioning Online

Posted 10 months ago

“Took a while to post but all good- got it! Easy communication”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We’re glad to hear that you found the communication easy and that you received your order safely. We appreciate your patience with the posting time and will continue to improve our service.

Posted 1 year ago

“The Payment method is very hard & confusing. You need to use PayPal”

Helpful Report

Posted 1 year ago

Thank you for your feedback and 4-star rating. We’re sorry to hear that our payment process was confusing for you. We appreciate your comments and will review our payment options to make the process smoother in the future.

Posted 1 year ago

“accidently ordered only half the unit, team advised this and made it easy to credit payment to the complete system I needed. Item was not available locally so took a while to deliver to the courier warehouse, delivery charges were too high compared to the cost of the system”

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Posted 1 year ago

“minor shipping damage to the compressor unit corner”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for rating us 4 stars. We appreciate you bringing the minor shipping damage to the compressor unit corner to our attention. We sincerely apologize for the inconvenience caused and will ensure this is addressed promptly to prevent similar issues in the future. Please let us know if the damage has affected the unit's functionality or if there’s anything we can assist with further. Your satisfaction is important to us, and we’re committed to improving our service. Thank you.

Posted 1 year ago

“These guys were the only plae in Australisia that I could find to purchase a wifi attachment for my heat pump and they delivered to NZ. Yay.”

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Posted 1 year ago

“pick up seamless”

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Posted 1 year ago

“Excellent service & quick delivery”

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Posted 2 years ago

“Airconditioning online has a very extensive and broad range of brands, many different models and types of air conditioners. It’s a great place to shop and buy an air conditioner if you know what you want. It’s a very good website with easy to navigate features. We purchased our air conditioner and it was ready for pickup in two days from when we paid in full. Thanks to the website we got the best aircon deal ever, the best unit at the best price available.”

Helpful Report

Posted 2 years ago

Hello, Rob. Thank you so much for your wonderful review. We're thrilled to hear that you had such a positive experience with our wide selection of air conditioners and found the website easy to navigate. We truly appreciate your support and look forward to serving you again in the future.

Posted 2 years ago

“Service support was good, very helpful with providing assistance. Freight a bit expensive, overall would use again”

Helpful Report

Posted 2 years ago

Hello, Simon, Thank you for your feedback. We're glad to hear that you found our service support helpful. We'll take note of your comment about freight costs and work to improve in that area. We look forward to serving you again in the future.

Posted 2 years ago

“Good company to deal with, helpful”

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Posted 2 years ago

“Airconditioning-Online were very efficient in handling my order and any subsequent enquiries. After delivery of my unit, the installation was carried out in an orderly and tidy manner. I commend their efforts to satisfy .”

Helpful Report

Posted 2 years ago

“Purchase two units not installed due to Christmas break and contract holidays. Insulated pipe 20 m delivered within the week however units delivered about 12 days later. Service from aircon online very good, good experience and helpful advice”

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Posted 2 years ago

“improve you communication, you look like a scammers, no info for days”

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Posted 2 years ago

“I picked up in the warehouse in Brisbane myself very friendly staff”

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Posted 2 years ago

“The item arrived in sound condition being carefully packed. Delivery was a little slower than I expected but received on time. The item has fulfilled it's function very adequately. I am a satisfied customer. Mini thanks.”

Helpful Report

Posted 2 years ago

Airconditioning Online is rated 4.5 based on 507 reviews