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Airconditioning Online Reviews

4.4 Rating 360 Reviews

86 %

of reviewers recommend Airconditioning Online

Company Reviews

Product Reviews

4.4

Based on 360 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well priced units for sale but the price for freight is inconsistent. On comparing two units that consisted of one outdoor and one indoor unit of the same size and capacity, there was a difference of $100 in the freight. Other than this , top service, communication and even rang on the delivery day to check it arrived safely .”

Posted 2 years ago

“Bought the Rennai full installation package - good price. Very good communication at first but then did not return calls about providing an installation date, which was put off a few times. When installation happened, it was by a 1st rate couple of guys who cleaned up and worked through into the evening to finish the job. Well worth updating the old aircon with this Rennai - quiet and efficient.”

Posted 2 years ago

“The staff was helpful”

Posted 2 years ago

“Purchased two Mitsubishi Heat Recovery Ventilators. The ordering and paying side was excellent but the delivery (rural) was confused. Tracking of the delivery was hit and miss, having to be home for three days with no word of a delivery time or date and they turned up early one morning when we wern't expecting it - luckily we were at home that morning. Very happy with the product though. You need either a plan B (some place I can go to pick it up) or a tracking system that works. I got the impression the delivery service does not do tracking. Would use this service again - the admin side was good and delivered the correct thing.”

Posted 3 years ago

“Installation - 5 stars Communication - 3 stars”

Posted 3 years ago

“Very quick to install the airconditioning units & very efficient installers. I didn't get a guarantee form to fill out & a receipt to say I had paid in full.”

Posted 3 years ago

“They had a great price for the Daikin ducted AC system we were after and their quote for supply and installation was $$$ cheaper than anyone else! And Davis the AC installer did a fantastic job!!”

Posted 3 years ago

“Airconditioning Online reliably provided the service of retailing a split system air-conditioner. They arranged a rescheduling of their advised delivery date to suit my needs. There was adequate communication during the process by email and phone. Delivery was made by a team who delivery exclusively for the air conditioner supplier (Samsung) and they were friendly and obliging in placing the unit where I wanted it.”

Posted 3 years ago

“Expensive delivery fees, but product delivered as requested and in good order.”

Posted 3 years ago

“Good service, only problem was verifying my payment.”

Posted 3 years ago

“Good customer service, friendly staff.”

Posted 3 years ago

“Easy to do on line. Pivk what a load of bull. Traveling all over sydney to pick up stuff. 6 hrs should charge you for me time”

Posted 4 years ago

“Good price”

Posted 4 years ago

“Overall a pretty good experience dealing with Martin, his office staff and the installation contractors.They are very price competitive. Extremely happy with our choice of Mitsubishi Electric 13.5KW 3 phase - as recommended by Martin.”

Posted 4 years ago

“I found the AC Online to provide a very good service. The price on the unit was very good and the result with finished installed unit excellent. I did have trouble getting a contact with the installer and they didn't turn up the first day which as annoying but they came the next and all was ok. Improvements could be with better contact between installer and customer. Overall great price and happy customer.”

Posted 4 years ago

Dear Alister, Thank you for taking time to write a review and the feedback, which will be taken on board, sorry for the inconvenience. We are glad that you are happy with our prices and the installation. Hoping that you are enjoying your air conditioning. Have a good day. Kind Regards Airconditioning-Online

Posted 4 years ago

“Friendly and helpful staff. Good products at competitive prices. Ordering was a little tricky but with a little help over the phone it was sorted out. I would buy again from Air Conditioning Online.”

Posted 4 years ago

“Great product, good price, delivered promptly. No problems. Would use again.”

Posted 4 years ago

Dear Ray, Thank you for taking time to write a review. We are glad that you are happy with our services and looking forward to deal with you again. Hope you are enjoying your air con. Have a great day. Kind Regards Airconditioning-Online

Posted 4 years ago

“Service was OK once the team found the front door. As mentioned previously, they did not put a new rubber boot on the lines and leads running through the roof though. Instead, the old boot was repaired with sicaflex”

Posted 4 years ago

“They were very quick to visit and quote plus installation was in a timely and professional manner. They did a particularly good job of the physical installation. The only thing that was a little disappointing was the use of a whole lot of offcuts/bits-and-pieces of power wiring because they did not have enough. The manager had asked the contractors to buy more but they took a shortcut rather than spend the 30 or so minutes to get the right cable. However, overall I was very happy and recommend the organisation. The two split units are working perfectly well and fulfilled my expectations.”

Posted 4 years ago

“So far so good, however not finished yet. So fingers crossed everything works well.”

Posted 4 years ago

Dear Lincoln, Thank you for taking the time to write a review. We have been informed that stage 1 has been completed, once you are ready for the second stage, please let us know. Have a great day. Kind Regards Airconditioning-Online

Posted 4 years ago

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Airconditioning Online is rated 4.4 based on 360 reviews