Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.47

4.5 Rating 418 Reviews

87 %

of reviewers recommend Airconditioning Online

4.5

Based on 418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very competitive price, quick delivery, and excellent customer service. Highly recommend this company”

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Posted 2 years ago

Hi Robert, Thank you for your review and we are so glad that you were happy with our service. If you need anything else in the future in relation to your air conditioning, please let us know. Have a good day! - Air-conditioning-Online team.

Posted 2 years ago

“The service guy was great, prompt service. Worst installation ever. Chipped $6000 new plantation shutter, loose cable and pipe cover, left a mess, scratched walls and ceiling.”

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Posted 2 years ago

Hello Peter. Good day. We are sorry to hear that. One of our guys will reach out to you regarding on revisit to fix the issues. Thank you.

Posted 2 years ago

“Fast and professional install.”

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Posted 2 years ago

Hi Joel! Good day. We hope that you are well. Thank you very much for your kind words. We are really happy that you appreciate our service. Thank you again and Stay safe.

Posted 2 years ago

“Great service, and delivered when promised. Thank you”

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Posted 2 years ago

Thank you very much for sharing your positive experience with us. We put in the work to keep you and all of our clients happy. We hope to see you again. Take care.

Posted 2 years ago

“Shopping was quick and easy. The only problem is that there is a lack of model online specifications. I could not find model on display. Staff was helpful.”

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Posted 2 years ago

“It was a positive experience in terms of Customer Service and delivery, which was completed professionally and with security and care of delivery kept at the forefront of customer needs. Don’t hesitate to contact Airconditioning Online.”

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Posted 2 years ago

Thank you, Peter, for the amazing review and 5-star rating. We put in the work to keep you and all of our clients happy. We hope to see you again. Take care!

Posted 2 years ago

“Minimal fuss staff were great and pick up”

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Posted 2 years ago

Good day and we hope that you are well. We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team. Please let us know if you need any help in the future with regard to your aircon. Thank you again and Take care! - Airconditioning Online Team.

Posted 2 years ago

“Took around a month to have the air-conditioning unit delivered from original order date. Had to initiate contact to establish where the order process was up to. Once air-conditioning unit delivered, had installed and the unit system did not work. Apparently, a fault in the system requires us to claim repairs/warranty from Mitsubishi resulting in further delays.”

Helpful Report

Posted 2 years ago

Hello Keith, Good day and we hope that you are well. Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I have checked your order and discovered that your aircon was delayed because of supplier issues/backorder. We apologize that our service did not satisfy your expectations. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you again and Stay safe.

Posted 2 years ago

“Very fast delivery and prompt response to email queries. Have not installed the system yet. That will happen in a few weeks.”

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Posted 2 years ago

We really appreciate you taking the time to share your rating with us, Mark. Thank you for your purchase and we hope to serve you again soon! :)

Posted 2 years ago

“Competitive price, sufficient details about products on website. Make it more clear about the status of orders result in less calls for your team.”

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Posted 2 years ago

Hi Mahdi, Thanks a ton for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you again, Mahdi, and Stay safe.

Posted 2 years ago

“Recently purchased a ducting system - AC Online made this a pleasant and easy experience. Staff were helpful, the AC was very competitively priced and it all happened very quickly.”

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Posted 2 years ago

Hi Patrick, thank you very much for your sharing your experience with us. Your review made our day! Our whole team really works hard to keep our customers happy. Thank you again and we hope to serve you again soon.

Posted 2 years ago

“Very pleased with new system works a lot better”

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Posted 2 years ago

Hello Debbie, Thank you very much for your feedback. We are so happy that you are happy with your purchase. We are grateful that we had the opportunity to serve you. Thank you again and Stay safe.

Posted 2 years ago

“Great experience with this company, starting from initial customer engagement, lower costs based on three quotes received and finalizing with in-time and neat service delivery see photos. Due to the heatwave we are currently experiencing in Sydney I was concerned the schedule might be delayed however, they committed to their schedule. Some of the names I interacted with are Nigel, Martin and Luke.”

Airconditioning Online 5 star review on 17th March 2023

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Posted 2 years ago

Hi Constantin, We are so grateful that you took the time to share your experience with us, as well as sharing the photograph. It is our pleasure to serve customers like you. Thank you and we hope to serve you again soon. Take care.

Posted 2 years ago

“Very friendly and helpful staff. Very competitive prices and quality products.”

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Posted 2 years ago

Hi Sisil, thank you very much for your sharing your experience and rating us 5 stars. Your review made our day! Our whole team really works hard to keep our customers happy. Thank you again for your purchase and we hope to serve you again soon.

Posted 2 years ago

“Need to follow up for installation”

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Posted 2 years ago

“After initial mix up with pricing and freight, air con arrived 5 days later in good condition. No complaints.”

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Posted 2 years ago

“Great service and good value”

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Posted 2 years ago

“Thank you, Airconditioning online. I am extremely happy with their customer service. Would recommend it.”

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Posted 2 years ago

“Gave a clear diagnosis and explanation of what is wrong with our aging aircon system.”

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Posted 2 years ago

Hello Michael. Good day! Thank you very much for using our service. We would like to thank you for the review and 5-star rating. We really appreciate a customer like you. Stay safe!

Posted 2 years ago

“Communication was great for order arrival”

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Posted 2 years ago

Hello David. Good day! We hope that you are well. Thank you so much for taking the time to leave us feedback and a 5-star rating. We are very happy that you appreciate our service. Thank you for your order. Stay safe.

Posted 2 years ago

Airconditioning Online is rated 4.5 based on 418 reviews