Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.47

4.5 Rating 418 Reviews

87 %

of reviewers recommend Airconditioning Online

4.5

Based on 418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Excellent Excellent Top service well organised made my experience real easy. Best prices in Australia especially if you pick up instead of delivery. Thank you for making this summer cooler.”

Helpful Report

Posted 2 years ago

Hello, Tony! This review made our day. Thank you so much for taking the time to review us. We are so happy that you are happy with your purchase from us. Stay safe.

Posted 2 years ago

“The Wi-Fi Module for my Hitachi Split System was found via a Google search. It was a little more difficult to find via their website. Service was good, however, after being told the item was In Stock, I found out it was In Stock at another warehouse. Once it arrived after about a week, it was promptly shipped via Express Post. The Staff were polite & helpful and payment & invoicing were a breeze. Overall a pleasant experience.”

Helpful Report

Posted 2 years ago

“Great service, excellent customer service and very quick response to questions. I bought multiple systems from this company and everything went well and smoothly. Would definitely recommend and will be using this company again.”

Helpful Report

Posted 2 years ago

Hello Customer! Thank you for taking the time to share your experience with us. We’re super happy to hear that you’re happy with your order. We are looking forward to your next order! :)

Posted 2 years ago

“Good product, good quality, willing to buy more.”

Helpful Report

Posted 2 years ago

Hello Youming! Thank you for your kind words. We are happy that you like our product. Thank you again and stay safe.

Posted 2 years ago

“good service”

Helpful Report

Posted 2 years ago

Hello Mark .Thank you for the complete stars that you provided! :) We are very happy that you appreciate our service. Thank you for taking the time to leave a review. Stay safe.

Posted 2 years ago

“in the end it worked out well”

Helpful Report

Posted 2 years ago

“Customer service from Nigel was really good. Available when needed and helpful”

Helpful Report

Posted 2 years ago

Hello Kim. Thank you for your feedback. We are really glad that you are happy with Nigel's service. Thank you for the 5-star rating as well. Stay safe.

Posted 2 years ago

“Many thanks to the AC team. Ran all over town to find the unit I was after and AC online had it in stock ready to dispatch straight away. Supply and delivery time excellent. Would recommend. Kind regards, Sharyn”

Helpful Report

Posted 2 years ago

Hello Sharyn! We're really grateful and appreciate you taking the time to share your rating with us. Thank you and stay safe.

Posted 2 years ago

“I had a great buying experience from Airconditioning Online. The online staff were very knowledgeable and handled the sales quickly and professionally. The installers were amazing as well, very clean and tidy in their work, and they were extremely friendly. I would use them again (I'm planning on doing so soon actually!)”

Helpful Report

Posted 2 years ago

“Airconditioning Online we’re fantastic. From the easy to use website which detailed all the information required to make informed and confident decisions to the installers who were great to deal with. I highly recommend Airconditioning Online from my experience they were professional and got the job done better than my expectations. Well done and would use them again. Also don’t neglect to check out their specials page. Saved me probably $2k.”

Helpful Report

Posted 2 years ago

“Great installation. Extremely happy”

Helpful Report

Posted 2 years ago

“Great customer service. Went to extra mile to get my pickup ready as I needed it straight away.”

Helpful Report

Posted 2 years ago

“The entire staff of Airconditioning-online was very friendly and helpful. Especially Martin and Nigel They were both helpful and kind.”

Helpful Report

Posted 2 years ago

“Top Notch service guys and quick turnaround Keep it up thank you”

Helpful Report

Posted 2 years ago

“Worst experience I have ever had. Would recommend you shop elsewhere, even if you pay a bit more.”

Helpful Report

Posted 2 years ago

“I ordered an air-conditioner that listed as in stock online and it took two weeks and one day for it to be delivered. The unit was not shipped until two days before I received I ordered an air-conditioner that listed as in stock online and it took two weeks and one day for it to be delivered. The unit was not shipped until two days before I received it, very poor if you ask me!!!”

Helpful Report

Posted 2 years ago

“I am very happy with the two air conditioners I purchased. Overall, the price was excellent, the products are great, and the installation was done very well. Though I do feel that the company could improve their communication and general admin procedures.”

Helpful Report

Posted 2 years ago

“Reasonable price, got what I ordered, good communication. It was annoying to find I was charged $36 or so for whatever payment service I used - I think Google Pay? I looked carefully and it didn't say there was any charge for any of the payment methods. Once payment went through, there it was... Of course it was written deep in the terms and conditions but not in plain sight.”

Helpful Report

Posted 2 years ago

“Great range of products at awesome prices. Great communication regarding delivery. Would highly recommend to friends and family.”

Helpful Report

Posted 2 years ago

“Prompt and courteous service - great price.”

Helpful Report

Posted 2 years ago

Airconditioning Online is rated 4.5 based on 418 reviews