Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.50

4.5 Rating 452 Reviews

88 %

of reviewers recommend Airconditioning Online

4.5

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service you provided The staff were very nice and helpful”

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Posted 3 months ago

Thank you for your kind words, Adrian. We’re delighted to hear you were pleased with our service and found our staff nice and helpful. We truly appreciate your support.

Posted 3 months ago

“Excellent service and communication, very helpful. The aircon unit is great. Would highly recommend. Thank you”

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Posted 3 months ago

Thank you so much for your kind words and 5-star review! We’re glad to hear you’re happy with the service, communication, and your new aircon unit. Your recommendation means a lot to us. Enjoy the comfort!

Posted 3 months ago

“Very caring and good service. Great prices on all ranges of airconditioners”

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Posted 3 months ago

Thank you for your kind words! We’re happy to hear you appreciated our service and pricing. It’s always our goal to provide the best value and care to our customers.

Posted 3 months ago

“Very Happy with the Aircon and install, tricky job fitting a slim window aircon through a hole in the wall/”

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Posted 4 months ago

Thank you for the 5-star review! We’re delighted to hear you’re happy with your aircon and installation. We love a good challenge, and we’re glad the tricky fit worked out perfectly for you.

Posted 3 months ago

“The Payment method is very hard & confusing. You need to use PayPal”

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Posted 4 months ago

Thank you for your feedback and 4-star rating. We’re sorry to hear that our payment process was confusing for you. We appreciate your comments and will review our payment options to make the process smoother in the future.

Posted 3 months ago

“Air conditioning arrived in good condition and as described and in reasonable time frame”

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Posted 4 months ago

Thank you for your feedback! We’re glad to hear your air conditioning arrived in great condition and on time. We appreciate your support.

Posted 3 months ago

“I love these Air Cons.... I bought two, great products and delivered to my door by lovely people. They could not have been more helpful. Honestly would reccommend them.”

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Posted 4 months ago

Thank you for your wonderful review! We’re thrilled to hear you love your new air cons and that our team made the delivery experience a pleasant one. Your recommendation means a lot to us.

Posted 3 months ago

“Purchased Air-conditioner out right. Good communication and service.”

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Posted 4 months ago

Thank you for your 5-star review! We’re glad you were happy with our communication and service. Enjoy your new air-conditioner.

Posted 3 months ago

“Just had my old ducted system replaced and it was a great experience all round. The price was substantially better than the competition and totally transparent, ie, they priced the installation and system saparately. It made it very easy to evaluate other quotes. The installer was also great and the whole thing, from the request for quote to completion went without a hitch.”

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Posted 4 months ago

Thank you for your detailed review. We’re delighted to hear you had a great experience from quote to completion, and that our transparent pricing made things easier for you. We’ll be sure to pass your kind words on to the installer. Enjoy your new system!

Posted 3 months ago

“Easy to deal with. Kept me informed throughout from purchase to delivery. Securely packed.”

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Posted 5 months ago

Thank you for your wonderful feedback! We’re glad you found us easy to deal with and appreciated the updates and secure packaging. We look forward to serving you again.

Posted 3 months ago

“Excellent”

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Posted 5 months ago

Hello, Jenny! Thank you for your 5-star review. We’re thrilled you had an excellent experience with us.

Posted 3 months ago

“It was all good thankyou”

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Posted 6 months ago

Thank you for your feedback! We’re glad to hear everything was good. We look forward to serving you again

Posted 3 months ago

“Hard to source (elsewhere) wired controller easily found via your website. Thankyou for the prompt and excellent service.”

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Posted 6 months ago

Thank you for your kind feedback! We’re glad you found the wired controller easily on our website and that you’re happy with our prompt and excellent service. We look forward to serving you again.

Posted 3 months ago

“Everyone was very helpful. Ordered the 2 units and was able to pick them up in WA the next day”

Airconditioning Online 5 star review on 24th May 2025

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Posted 6 months ago

Hello, Dianne Thank you for your feedback. We’re glad to hear our team was helpful and that you were able to pick up your units in WA the next day.

Posted 3 months ago

“I recently bought a Mitsubishi Heavy Electric split AC from Air-conditioning online. The price was reasonable when compared to other sellers. They were prompt to respond to my queries and provided a free delivery. The unit was delivered within the promised time and they followed up to ensure it was correctly delivered.”

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Posted 6 months ago

Thank you for your detailed feedback, Damu! We’re glad to hear you were happy with our pricing, prompt responses, and free delivery service. It’s great to know your unit arrived on time. We look forward to serving you again.

Posted 3 months ago

“Took a while to come and the pipes came without pre-made flares or fittings so… meh 🫤”

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Posted 6 months ago

“Purchased the Air Touch 5 temperature control units - great product & good service. Thank you”

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Posted 7 months ago

Thank you so much for your kind feedback. We're glad to hear you're happy with your AirTouch 5 and our service. If you ever need any assistance or have questions down the track, feel free to reach out. Thanks again for choosing us.

Posted 6 months ago

“Very bad experience, purchase was duplicated as card payment vanished during processing, tried to cancel order with 4 phone calls, was still not done, had to do it myself, then they had the cheak to charge me a fee. Only just got delivery details of the second unit after almost 2 weeks, I think these guys make their money out of the freight cost, exorbitant to say the least. Dosnt seem to be any communication amongst the various people I spoke with, different one every time. Still waiting for goods. Would recommend to all, stear clear.”

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Posted 7 months ago

Hi, Keith. Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to deal with the duplicated order, delays, and lack of communication. This is not the level of service we aim to provide. Please let us know your order number so we can review your case and to ensure that such issues are prevented in the future. If you would like to discuss this further or if there’s anything we can do to assist you, please don't hesitate to reach out to our customer service team directly. We appreciate your patience and understanding, and we hope to regain your trust.

Posted 7 months ago

“Item as described and prompt delivery.”

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Posted 7 months ago

Hi, Tim! Thank you for your kind feedback! We're glad to hear you were happy with the item and the delivery. We look forward to serving you again!

Posted 7 months ago

“Good customer service and the price is good as well.”

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Posted 8 months ago

Airconditioning Online is rated 4.5 based on 452 reviews