Airparks Reviews

Name: Airparks
Rating: 3.40

3.4 Rating 1,040 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the cost of parking for 10 days was rather expensive. I have had cheaper rates at both Manchester and Heathrow”

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Posted 11 years ago

“I thought the cost of parking for 10 days was rather expensive.”

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Posted 11 years ago

“Fine service, parking was an easy walk from the terminal. Only issue was my receipt from the company said to follow signs to the Main Car Park but the signs at the airport all said "Long Stay Car Park" - or was it the other way round?? Either way the instructions from Airparks were different from the signs at the airport which confused me a little at the time and made me doubt which car park I needed to enter.”

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Posted 11 years ago

“Waited in the pouring rain for a shuttle bus. Not good enough!”

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Posted 11 years ago

“Too much additional advertising for services I do not want”

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Posted 11 years ago

“My only slight disappointment is that I made two bookings for two different cars but for exactlky the same period and yet the costs were different. The bookings were made within seconds of eachother. Booking ref v953H7 cost £92.24 whereas Booking ref 953W6 cost £93.77. They were both made by me using the same credit card - I would really like to understand the reason for the differenec in price.”

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Posted 11 years ago

“There was quite a wait for the courtesy bus to the terminal for inbound flight but when it came the driver was extremely polite and friendly.”

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Posted 11 years ago

“The overall process went well (although this should really be called 'meet and greet' when in fact it's 'leave and collect' but when I returned to my car my DartTag was missing- this is the tag that allows me to go through the Dartford Tunnel/QE2 Bridge without fumbling for change. I called the company and the tag as last used en route to the parking facility.”

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Posted 11 years ago

“Expensive game parking at airports - please try to keep cost down.”

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Posted 11 years ago

“Barrier not working on arrival therefore no pass or ticket given for departure. Car covered in bird mess. Bus overcrowded. Fit for purpose however & despite the downfalls will use you again. Thank you.”

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Posted 11 years ago

“The directions to the park were difficult to understand so we got lost trying to find the park. When the car was returned it had been parked near some trees because the windscreen was covered in sticky sap. Other than that it was all right. Thanks”

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Posted 11 years ago

“Just a normal service”

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Posted 11 years ago

“The return bus was not as advertised. We arrived back I. The uk around 2:30 I. The morning and had to wait 1/2 hour for the bus. If it want for that, the service would have been excellent.”

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Posted 11 years ago

“Directions to Jet park 3 were out of date. There is no roundabout for right turn. Otherwise OK.”

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Posted 11 years ago

“We always use Jetparks and don't usually have any problems. Recently I pre booked on entry it didn't recognise my car registration & I couldn't scan my bar code from confirmation email, spoke to someone who let me through so no issues with that. Bus collected me within 10 mins, happy with that. However when arriving back, got straight on bus from terminal, taking us to J2, we needed bus stop no. 2 as this is where I parked. The driver drive in the car park and totally bypassed stops 1 & 2, we thought maybe he's going the other way round the car park so we waited, but then he went and drove straight back out, so we had to wait on the bus and do the whole loop again! We weren't happy. I thought the drivers were supposed to drive past all the bus stops?”

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Posted 11 years ago

“Poor signage no mention of Airparks.”

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Posted 11 years ago

“I would have put Very Good but had a disappointing experience on the bus from the airport back to our car. This was the first time we had used the service and we were not aware that we had to press the button at our stop. When I asked the driver to stop saying that we missed he rudely said "How am I to know you wanted me to stop". True, but the rudeness was unnecessary. In addition, I would recommend that the driver asks each passenger where they are parked so that he gets us all to our destination faster. The driver's first stop was to Car Park A, but no one on our bus wanted to get off in car park A. It was very inefficient and not a pleasant experience after a long flight. I would recommend that the driver reminds everyone once they are on the bus that they need to press the button at their stop to get off. Apart from that, the facilities an convenience and all other staff were very good.”

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Posted 11 years ago

“Car park was partly flooded lots of large puddles etc.”

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Posted 11 years ago

“On departure service was great, very efficient, no problems at all. On arrival I phoned the number given 5 times before getting an answer (having sat on hold) over a half hour period. Once the bus arrived we handed in our ticket to the driver, then when arriving at the carpark our keys were not there. No major problem at all as was dealt with swiftly by a very polite gentleman, but they were delays you don't really want to have after a 12.5 hour flight with a 4 hour drive home.”

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Posted 11 years ago

“Would have got a very good however the Newcastle parking only had one shuttle bus which meant we had to wait in the cold and rain until the bus made it's return trip!”

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Posted 11 years ago

Airparks is rated 3.4 based on 1,040 reviews