Airtax (by Vialto Partners) Reviews

Name: Airtax (by Vialto Partners)
Address: 20 Bond Street, Sydney
Rating: 4.53

4.5 Rating 2,241 Reviews

90 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

Metrics

4.5

Based on 2,241 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Airtax (by Vialto Partners) 5 star review on 17th May 2018

Nasir

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Acceptable BAS service, TAX return should have more options.”

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Posted 2 years ago

“Geat for basic tax returns.”

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Posted 2 years ago

“Tech support is bit slow.”

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Posted 2 years ago

“A quick call will save time for everyone”

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Posted 2 years ago

“The service was not as good as on previous occasions. There appeared to be a communicatin issue and I didn't feel I was being listened to. I wonder what has changed as I have not had this experience with Airtax before.”

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Posted 2 years ago

“No comments”

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Posted 3 years ago

“Difficult to schedule telephonic appointment and almost did not get my appointment prior to deadline”

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Posted 3 years ago

“I am not able to attach receipt photo with ios Airtax app. App need to update urgently.”

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Posted 3 years ago

“I do all the heavy lifting, airtax provides the portal to date I've never had any feedback with my information entered (other than the obvious 'receipts to support')”

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Posted 3 years ago

“There is a chance to improve communication. E-mails were sent to me repeatedly, despite me providing required information. This has caused delay in lodging my GST.”

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Posted 3 years ago

“If We had a chance to send and receive message or email regard tax return or other things such as bas , could help more I like to have live chat but I can’t”

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Posted 3 years ago

“Works manually but the automatic upload from intuit and Uber does not work well”

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Posted 3 years ago

“Response was late”

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Posted 3 years ago

“I would give extra stars if I could integrate xero. I have found it confusing picking the correct tax assist package such that I was incorrectly charged for a recent transaction. I would like the expenses to be more customisable.”

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Posted 3 years ago

“Give the Client correct,simple and factual information before they need to apply for an ABN and not state that it is FREE IF done through "AIRTAX" Getting an ABN is free through the ATO when completed through the ABR (Australian Business Register). Tell them what they should be aware of when they exceed the monetary value of 75K at that GST will then need to be applied and explain to them why. I eventually phoned the ATO out of shear frustration and had all my questions answered in plain English,and easily understood No need to bombard individuals with links and too much information, if they ask a question, and you can answer it-answer it in plain English....Simple!. Thank you”

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Posted 4 years ago

“Fast response however when I try to use for work it's saying number not found, but it's coming up on the website for abn search. . .”

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Posted 4 years ago

“there is clarity”

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Posted 4 years ago

“Need to improve automated email response msg, causing confusion”

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Posted 4 years ago

“I found it easy to set up my Airtax account, however the communication could be better, it would be good to have a customer service line so people could actually speak to somebody about general questions (not tax advise) but if unsure on how to navigate the page, or if they are entering information incorrectly.”

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Posted 4 years ago

“I wanted to do my own tax”

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Posted 4 years ago

Airtax (by Vialto Partners) is rated 4.5 based on 2,241 reviews