Airtax (by Vialto Partners) Reviews

Name: Airtax (by Vialto Partners)
Address: 20 Bond Street, Sydney
Rating: 4.51

4.5 Rating 2,263 Reviews

89 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

Questions

Metrics

4.5

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1300247051

Email:

mark.j.oneill@vialto.com

Location:

20 Bond Street
Sydney
2000

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Airtax (by Vialto Partners) 5 star review on 17th May 2018

Nasir

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“saves time doing BAS”

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Posted 6 years ago

“Great for the basics, but expensive for more detailed information”

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Posted 6 years ago

“Very quick to process for lodgement”

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Posted 6 years ago

“Very dtraight forward and easy to use”

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Posted 6 years ago

“User friendly”

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Posted 6 years ago

“More contact would be great”

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Posted 6 years ago

“Whilst the application is very easy to use, the last section of the process when there an amendment from the AIRTAX team (to the bank interests for instance) is done, and the customer need to revise it and approve it does not appear to be straight forward enough. Consequently the user does not know if it was accepted. - when there is a message asking to pay again, that should not happen - This delayed my submission by a few weeks and required to email the support separately to understand that nothing had actually happened and I needed to pass the 'payment stage' again.Not logical according to me. Furthermore, providing the customer with an estimate of the average timing of when they could hear back on the validation of the lodgment with the ATO appears to me to be a 'must' After all this is legal tax matters so delays can be critical on the individual's responsibility. Overall the response from the support team was clear and in a timely manner. I wish there was a process to follow up on pending submissions like a reminder push notification to 'ask the customer' if they forgot about their tax submission after 2/3 weeks. Ideas for improvement, Thanks”

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Posted 6 years ago

“I used Airtax this quarter and am not able to see how the debt was calculated. I rated good. Fix this and it will be better rated.”

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Posted 6 years ago

“Fast reliable”

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Posted 6 years ago

“Great service and pretty quick, one issue is the "other income" box, I don't have another income and have to email airtax to sort that out for me every time I lodge my bas statement. It took 4 days the last time for it to get sorted out and it kinda defeats the purpose of a quicker way to lodge when you need to email to get it fixed”

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Posted 6 years ago

“Works well, though perhaps not as connected to my info as advertised”

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Posted 6 years ago

“good and easy.”

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Posted 6 years ago

“Quick and easy.”

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Posted 6 years ago

“Good”

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Posted 6 years ago

“Number was received as requested.”

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Posted 6 years ago

“Quick turn around!”

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Posted 6 years ago

“The ABN process was quick , simple and easy . I will recommend you to my friends”