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Airtax (by Vialto Partners) Reviews

4.5 Rating 2,263 Reviews
89 %
of reviewers recommend Airtax (by Vialto Partners)
4.5
Based on 2,263 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read Airtax (by Vialto Partners) Reviews
Visit Website

Phone:

1300247051

Email:

mark.j.oneill@vialto.com

Location:

20 Bond Street
Sydney
2000

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Anonymous
Anonymous  // 01/01/2019
saves time doing BAS
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Posted 6 years ago
Great for the basics, but expensive for more detailed information
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Posted 6 years ago
Very quick to process for lodgement
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Posted 6 years ago
Very dtraight forward and easy to use
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Posted 6 years ago
User friendly
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Posted 6 years ago
More contact would be great
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Posted 6 years ago
Whilst the application is very easy to use, the last section of the process when there an amendment from the AIRTAX team (to the bank interests for instance) is done, and the customer need to revise it and approve it does not appear to be straight forward enough. Consequently the user does not know if it was accepted. - when there is a message asking to pay again, that should not happen - This delayed my submission by a few weeks and required to email the support separately to understand that nothing had actually happened and I needed to pass the 'payment stage' again.Not logical according to me. Furthermore, providing the customer with an estimate of the average timing of when they could hear back on the validation of the lodgment with the ATO appears to me to be a 'must' After all this is legal tax matters so delays can be critical on the individual's responsibility. Overall the response from the support team was clear and in a timely manner. I wish there was a process to follow up on pending submissions like a reminder push notification to 'ask the customer' if they forgot about their tax submission after 2/3 weeks. Ideas for improvement, Thanks
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Posted 6 years ago
I used Airtax this quarter and am not able to see how the debt was calculated. I rated good. Fix this and it will be better rated.
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Posted 6 years ago
Fast reliable
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Posted 6 years ago
Great service and pretty quick, one issue is the "other income" box, I don't have another income and have to email airtax to sort that out for me every time I lodge my bas statement. It took 4 days the last time for it to get sorted out and it kinda defeats the purpose of a quicker way to lodge when you need to email to get it fixed
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Posted 6 years ago
Works well, though perhaps not as connected to my info as advertised
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Posted 6 years ago
good and easy.
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Posted 6 years ago
Quick and easy.
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Posted 6 years ago
Good
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Posted 6 years ago
Number was received as requested.
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Posted 6 years ago
Quick turn around!
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Posted 6 years ago
The ABN process was quick , simple and easy . I will recommend you to my friends
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Posted 6 years ago
Reliable and efficient on reply about applicstion on bussines tax
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Posted 6 years ago
Its good i like it
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Posted 6 years ago
Great easy and convenient if you are time poor
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Posted 6 years ago
Airtax (by Vialto Partners) is rated 4.5 based on 2,263 reviews