“Rented a vehicle in La Paz Baja California Sur in Mexico with the additional 24/7 roadside assistance. Got a nail in our tire and called around 7:45 pm just after we realized the tire pressure was low. We we told the only thing we can do was put the spare on ourselves and wait until 7 am the next day, and we would have to drive to the nearest almo office which is 20 minutes away from were we are staying. I was extremely disappointed with the customer experience received and the false information we were provided. DO NOT RENT WITH ALMO roadside assistance is not provided 24/7 as advertised”
“We rented a SUV at the Manchester, NH airport. After driving up into Maine we discovered the 12 volt charging system wasn't working which we desperately needed for my husband's oxygen concentrator. Called and took it to the nearest Alamo which was in Bar Harbor,ME. James took care of us so efficiently. He and another employee moved all of our stuff, including my husband's scooter to a new SUV which was equipped with a 110 electrical system. No more low battery problem with the oxygen. James was super friendly and made sure we had everything we needed and got us out of there quickly. Cannot say enough about this young man. Great employee.”
“On our arrival at LGA our agent Natasha was extremely helpful. She made sure our rental experience was a great one and it was. The entire staff was wonderful. When we returned our car our agent was also fantastic. Great job Alamo!!!!”
“I’m genuinely confused by the positive reviews. I would give negative 5 stars if I could. After 20+ years in the U.S., I’ve never considered giving a negative review until now, but this experience was appalling to say the least. I booked a car on 5/2, confirmed my reservation with an agent via phone, and received multiple confirmations via email. However, when I arrived on 5/3 after my flight, I waited for over an hour, only to be told that there were no cars available. The agent claimed it was because I booked less than 24 hours in advance, but I had clear confirmation from multiple sources.
When I asked why I wasn’t informed earlier, the agent said he had announced the cancellations, but in the hour I had been waiting, he never mentioned anything to anyone in line. There was NO prior communication about a potential cancellation or shortage. He was unapologetic, and his response felt like an attempt to gaslight me. I had every right to cause a scene given how dismissive and unhelpful he was, but I chose not to waste my energy on someone clearly unwilling to assist. Shame on them. Not just for failing to give me any notice of my cancellation but for hiring incompetent employees that are simply not fit to handle any complications in a company as large as theirs.
Thankfully, the staff at Budget were understanding and helped me secure a car immediately, providing excellent service. The experience with Alamo, however, was a complete letdown. I hope others have better luck than I did, but I will certainly be looking elsewhere in the future.”
“Ana AJ and Gabby
Were amazing at Alamo Key West Florida
Gabby was checking me in and by accident I gave her my 16 year old daughters license thinking it was me and it took her every which way to explain without her (basically saying you old lady) she handled it so well til I figured it and then we had the best laugh we made day and week and then met AJ and Anna who we met and explained the story and they told us where to go for a quick lunch and stop at spots amazing team you have and always smiling even with grumpy people they were super efficient
What an amazing team
Sorry I don’t have a video but we had a bright blue mustang and we were 3 blonde and looked amazing”
“Update-Four calls and emails, all promising a call from the Palm Beach Airport Manager. Nothing. They do not care! AVOID!
Rented at west palm beach airport on Christmas Day and horrible and dangerous experience. Shuttle bus driver on her cell the entire trip driving one handed, never helped with our luggage. Contacted Alamo and promised a call from management which never happened. Called a second time and promised someone would address this when we returned the car two weeks later. No one knew anything about it when we returned the car. Evidently Alamo doesn't care about customer safety or service and we rent from them a lot. Next time we rent from a better company. BEWARE!!! Jay w. Update-Alamo responded with their same automated response. Which experience with this complaint shows means nothing”
“Rented at west palm beach airport on Christmas Day and horrible and dangerous experience. Shuttle bus driver on her cell the entire trip driving one handed, never helped with our luggage. Contacted Alamo and promised a call from management which never happened. Called a second time and promised someone would address this when we returned the car two weeks later. No one knew anything about it when we returned the car. Evidently Alamo doesn't care about customer safety or service and we rent from them a lot. Next time we rent from a better company. BEWARE!!! Jay w. Update-Alamo responded with their same automated response. Which experience with this complaint shows means nothing”
“Buyer beware. Alamo uses shady business practices that has cost me hundreds of dollars in additional expenses. I arrived at Chicago Midway at 1:00 AM, virtually checked in for my rental car and headed to the remote rental car garage. Upon arrival I found the garage to be empty. A supervisor approached and said they were out of cars. The choices were to Uber to Ohare airport where there MAY be a rental car or Uber to a hotel and hope for a car in the morning. Ohare is an hour away and an additional hour out of my way. The supervisor said that no matter what we did the additional expenses would be covered. SHOCKER! Alamo does not want to cover any expenses. The "Escalation Supervisor" stated that a reservation does not guarantee a car. He stated that a reservation is to settle on pricing; to decide what size vehicle; and to set a time, date, and location. When I explained that the very definition of a reservation is to set something aside for one person and not give to another, he stated that is not how Alamo defines a reservation. What I am left with: $150 in Uber fees, $160 hotel cost, and additional $220 in fees incurred due to a last minute rental with another company, and an empty promise from a Alamo supervisor. What I have received: A comment from and agent that Alamo will cover nothing and that I have choices in rental car companies.”
“**Review:**
I had a terrible experience with Alamo at Vancouver Airport. Despite booking and paying in advance, I waited over 3 hours for a car due to their car wash being down. The manager was rude and unhelpful, offering no solutions. The car I received was old and faulty, with no working phone charger, making navigation impossible. After wasting a day trying to swap the car at another location, I was stuck with the same vehicle for the entire week. Upon return, I was unfairly charged $800 for minor damage that wasn’t properly inspected when I picked up the car. Overall, the service was appalling, and the staff, particularly the manager, were unprofessional and dismissive. I will never use Alamo again.”
“I reserved a rental car at Milwaukee airport. I observed counter worker, Gayle wait on a white man and never asked him for a second piece of identification. I was confused when she asked me for a second piece of identification. I said, I did see you ask the gentleman in front of me for one. She said, well the RNC was here and there are a lot of bad people renting cars so we have required Milwaukee residents to provide a second ID. When I asked to see that in writing she said it was a new policy and wasn’t in writing. I said how can you enforce something that is not in writing. She said here is my supervisor. Akira, was extremely rude saying loudly that either I can give another form of ID or she would run my driver’s license through the DMV. I asked how long does that take. In a rude tone Akira said as long as it takes.
My DOB, is 7/27 and my drivers license had expired on that date. I started to have my husband rent the car, but after the discriminatory treatment I received I canceled my reservation and chose to go elsewhere in the airport. The rental company we used never asked for any additional information and documents.
When I called Alamo customer service and talked to Lisa, she was rude saying they make laws and policies every day, totally diminishing my complaint. After seeing how based on her comments and tone, she supported the racist acts and treatment of Gayle and Lisa, I chose to share my experience.
calling Alamo’s racist practices out call!
Enough!”
“I rented a car a the DFW (Dallas Fort-Worth airport). When I turned it in, it looked perfect to me (no damage) and the attendant that accepted the car didn't say anything. A month later I get a voice message saying the Alamo Claims Department had an outstanding claim against me. Apparently, the vehicle received some minor hail damage (at some point) and that damage was identified the day after I retuned the vehicle. When I explained to the claims person that there was no hail damage when I turned the vehicle in, she responded "There were weather reports of hail during your rental period"... So, apparently Alamo can accept the vehicle on a Sunday morning, not identify any damaged then on a Monday, a different Alamo inspector can identify hail damage and if there was hail Sunday afternoon and Sunday night and even Monday early morning (all when you don't have the vehicle) Alamo can just claim it was your responsibility. NOT A GOOD EXPERIENCE....”
“DO NOT rent a car from Alamo rental if you have any other options. We were charged an exorbitant amount of money to extend our rental for 2 days due to the IT debacle in July 2024 which was entirely out of our control. This company has no empathy and they will charge your card whatever amount even when the quoted price for the extension was half the amount charged. Even with phoning both the location and corporate no resolution to the situation.”
“When booking the rental online I put in a pick up and drop off location at YHZ international airport. When I got the confirmation the pick up location was a hour away in the opposite direction of where I would be going. When I called to change the location they told me I could not change or cancel the reservation. I called several times and no one would help me. They told me I would not get a refund and they can’t change the pick up location. This was the worst experience I’ve ever had with a car rental company. I am now out over 500 dollars I strongly advise people to not use Alamo
Great way to start a vacation!!!!!!”
“I got robbed 120eur for extra insurance I did not purchase Billund, DENMARK.
On website I paid for rental with basic cover(no extra insurance).
At the pickup desk, guy asked me if I want extra full cover insurance, I said NO that was fine.
Then he took my Credit card details for deposit, that was fine.
Then I returned the car as per contract Billund, DENMARK May 2024 !
Three days later I get charged on my credit card for insurance cover I did not Purchased. Reply I got "We have your signature" type of bs..
Somebody here is robbing customers, so to speak.
Stay away as far as you can!!!
I had rented 20x in my life accross Europe from almost all major car rentals but never ever before was robbed like this.”
“Avoid at all costs. Booked and pre-paid for an SUV for 3 days in Southampton Central. I was 10mins away from collect the car when they called me said they didn't have that car despite I had pre-paid and asked if I could go to Southampton Airport. Which far away! They sent me there in an uber and left me for 2 1/2 hours because they wouldn't accept me paying the deposit over the phone, via tap and pay or bank transfer, their pay terminals weren't working at the airport. In the end they refused and left me to find my way home on a train and still haven't refunded me my money I had pre-paid. Very unhelpful service by Loise at Southampton Central and some graduate who was manning the airport shop.”
“Dont ever use alamo!!! they left me my very young children and my 84 year old grandmother waiting well over two hours in the 95+ degree fla heat to replace our rental that had expired plates, sent us with different car that didnt fit car seats was told would get a $150 discount, but they charged more than originally agreed!!!”
“we used this company via virgin holidays, we brought our own standalone insurance, we did not need anything else, we expected to get charged a airport fee which we were happy with, got home over $400 taken from card for things we didnt agree to, contacted alamo at miami airport who will not help, i have since read reviews on this company and theyve done things like this alot and are very sneeky so i advise you rent off another company, its discusting to take advantage of tired travellors, we have rented from them before and all was fine but now theyve ripped us off we wont be doing so again and we travel alot, BE VERY AWARE OF THIS COMPANY we did not sign anything to say we agree with all the charges now taking further”
