ALDI USA Reviews

Name: ALDI USA
Rating: 2.31

2.3 Rating 256 Reviews

25 %

of reviewers recommend ALDI USA

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2.3

Based on 256 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Riyah

ALDI USA 5 star review on 18th April 2025

Happy In Paradise With Aldis

ALDI USA 1 star review on 3rd October 2021

J Decker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items Subtotal: $7.30 Checkout Bag Fee: $0.12 Delivery Fee: $1.99 Sales Tax: $0.12 Service Fee: $2.49 They said it is free delivery!! I ordered 16 chocolates and I got just two for the same fees . Nobody told me that I will get only two . I would have cancel the order . So, for the two chocolates I paid $12 instead $7.30 if I would have bought from the store . They dont have on the shelves chocolates 70% or 85% cacao but they do have online. Interesting! The products that they sell are low quality just these chocolates are worth for me to go in ALDI store . I guess I am done with it .”

Helpful Report

Posted 3 months ago

“Horrible customer service, no training for cashiers. Today hurts abdomen due to very fast movement of the conveyor, no apologies, no help... Very upset, I am in pain...At Westlake fl 4/13/2026”

Helpful Report

Posted 3 months ago

“The company overworks employees while managers sit around on their phones. Frequently forces people to lift 30-40 heavy objects in a timed lifting test, rejecting 95% of people who do it. Forces employees to work up to 13 hours in a "work until it's done" system. Management is not only known for being lazy but also toxic.”

Helpful Report

Posted 3 months ago

“I purchased 3 Hickory smoked Boneless Spiral Sliced Hams last week for our Easter dinner. The spiral slicing was only less than HALF thru the hams and required A LOT OF ADDITIONAL CARVING. The hams were very tasty however, considering that the convenience of purchasing a pre-sliced ham should not require that much additional carving, certainly makes me pause in purchasing addition ones.”

Helpful Report

Posted 3 months ago

“Customer service is non-existent. I called several numbers. All I got were excuse on a recording. I want to purchase a floor cleaner but my credit card, with no balance was declined. I tried several times. There were no attempts showing on the card. I wanted to purchase over the phone or why my card wasn’t accepted. After 30 minutes I talked to no one. I couldn’t even find a phone number for the closest store. They just don’t want to talk to you. Don’t bother calling, it’s a waste of time.”

Helpful Report

Posted 3 months ago

“I feel that I was one of Aldi‘s biggest fans for years. But the past few years, they really have taken a turn for the worst. Their produce has gotten to the point that I no longer purchase it there. Even things like crackers have to become difficult to purchase there. It’s getting into the point that I only buy baking goods.”

Helpful Report

Posted 3 months ago

“Aldis store opening in Boca Raton in Jewish community on Passover. Observant Jewish can not attend opening. Also, Winn Dixie closed it's doors one year ago that provided a kosher jewish section. Are the Aldis managers anti jews? I think so.”

Helpful Report

Posted 4 months ago

“I stop by Aldo store on Day street cashier was so rude I have my items in a box and she says with attitude take out everything from the box my husband came inside and hear and ask her why you so rude why you treated her like that and says to him bring the shopping cart over here with attitude and in the end I says you know what you getting paid to to your job and I don’t want any thing when we ask her name she refuse to gave us she says I can call my mgr and I just left because I get out from hospital can even walk well but associate need to be treated customer with respect”

Helpful Report

Posted 4 months ago

“March 21 2026 @ 10 30 a m aldi store 8 millertown pike knoxville tn 37914 Brought in a carton of molded strawberries from 1 day ago, Cashier at reg 1 had me leave the carton at her station to exchange on leaving regardless of register that I checked out on. When I went thru checkout at another register few minutes later, clerk wanted to see spoiled carton, had me go get the returned package which was not where 1st cashier left it. Had me search again for returned items which was not as cash register where I left it #1. Said he did not know what to do and charged me anyway for replacement. It wasn't price problem but I have 2 other concerns !. I had to look thru 6-8 cartons to find one that was not spoiled, or bad before I found a fresh one. 2. Someone moved the rotton carton and I couldnt replace it. Aldi's policy is to guarantee freshness and return. Instead I was treated as a potential thief or liar at checkout and the clerk would not listen. Aldi's is evidentally not really good at giving customer benefit of doubt!!!!!!!!!”

Helpful Report

Posted 4 months ago

“I looked at my weekly ad and strawberries were $1.29, but they were showing $1.89 when I drove to the store. I contacted customer service and got an overseas representative that was rude and incompetent because she told me that they're having trouble with their website, so they're not trying to acknowledge that customers are driving to the store for strawberries that are a higher price than what's in the sale ad! If I wanted to pay more than $1.29, I can buy them at Krogers for $1.99!”

ALDI USA 1 star review on 20th March 2026

Helpful Report

Posted 4 months ago

“I hate the aldi commercial where the mom sits beiween the 2 teenagers . Why ?? Its so stypid !!!!”

Helpful Report

Posted 4 months ago

“Subject: Crofton Food Processor – Serious Design / Usability Issue I recently purchased the Crofton food processor sold at ALDI and encountered a significant product design issue. The lid and bowl were extremely difficult to separate after first use. Even after soaking the unit in hot water and applying considerable torque, the components would not disengage without excessive force. From a design perspective, this appears to be a classic stacked-tolerance or interference-fit issue between mating plastic components. The result is a product that is extremely difficult for an average user to open safely. Given that basic usability testing should identify this condition immediately, it raises concerns about the product’s design validation and DFMEA process prior to release. For context, I spent 40 years in automotive manufacturing in Detroit working in quality management, where usability, tolerance stack-up, and Six Sigma design controls are taken very seriously. A consumer product should not require this level of force to perform a basic function. I recommend that Crofton’s engineering team review the lid/bowl interface design and conduct proper usability validation testing. This is otherwise a good concept, but the current execution creates unnecessary frustration for customers.”

Helpful Report

Posted 4 months ago

“I like aldi in Lancaster county sc but today was the worst experience of my life just say if a cashier yell at me I will not never come back....like we was 2nd in line I didn't even look at the person in front of me and I put 2 pk of pork chops on the belt and she literally screams at me telling me to get that off of it and I look over at the girl cart full of items like I didn't even know and she was scanning 1 by 1 and putting in back in her cart Long story short they need self checkout here I hate being in line where cashier get to talk well scream at u”

Helpful Report

Posted 4 months ago

“I have liked shoppng at Aldis the prices are good, the quantities are smaller which I like and some products have been successful. What I won't purchase again : the fresh meat Thin Sliced Sirloin -the top slice looked nice but none of it was edible could not even chew through the grisle had to throw it out. The pre packaged Beef tips with mushroom sauce looked nothing like the picture it had no mushrooms no even one slice just a weird sauce and half of the beef could not be chewed too expensive for me to try again. Cream cheese blocks not past the best buy date but had mold. The refrigerated crepes not past the due date but had mold. I don't know what is going on this year I have shopped at this store for a long time and this has all been in the last 3 months.”

Helpful Report

Posted 5 months ago

“This place is ran by people who don't want to be there, let alone hear legitimate complaints or concerns about their food being mildew or inedible due to food sitting past expiration dates. I was asked recently if I was recording in their store after bringing them a couple of packages of strawberries filled with mildew. I told them no & they wanted to look at my phone I told them no way. Then they said I would have to leave and not come back. I said fine & walked across the street to the state police & spoke to a trooper & asked him to look at my phone & verify there was no recordings what so ever. This was the manager of the store who never smiles and comes off as totally unprofessional and not very cordial but angry.”

Helpful Report

Posted 5 months ago

“But expensive ribeye two steak package very disappointing was only able to eat about 25% of it has the rest of it was not edible. This cut looks like it was one you would get off a truck in a parking lot. 75% fat chewing it forever to get something out of it. Terrible do not buy. The picture I tried to upload would not allow of all the pieces of fat that I chewed.”

Helpful Report

Posted 5 months ago

“Sorry this not about food items. This review is concerning the hiring process. However i have done 3 different interviews at 3 different stores, and have not got picked for neither. At this point im feeling as if im being profiled. At this is at all locations in Phenix city, Al and Columbus,Ga. I mean is it a sercret COLT or something. I know 4 others ppl that feel the same way profiled. And all those stores only have 1 black person working at each of them. Something is not adding up.”

Helpful Report

Posted 5 months ago

“For the first time my husband and I bought our groceries in one of our location. The next for breakfast I made a fresh fruits salad, all of the fruits were horrible I had to throw them away they weren't tasty and sweet. Going forward we'll stick with what we know. Aldi is a waste of money and time..”

Helpful Report

Posted 5 months ago

“Aldi on Pontiac Ave, Cranston. On Jan 3, 2026, I was shopping and could not reach an item on the top shelf of the cheeses. I could not see the feta cheese items in the box way above my head, so I pulled the box down. Several of the soft wrapped cheeses fell on my head. However, there was a heavy plastic feta box that hit my head, opened up on my coat, clothes, and new leather boots - the feta cheese juice ruined my things. I complained to the general manager at the Aldi on Pontiac Avenue, Cranston, Rhode Island. He told me it has happened before with other customers and he has complained to upper management; however, no one above him would make a change so that cheese with juice would not fall on the Aldi customers. I find this appalling, and in addition to this complaint, I will make online complaints for this store location. In addition, when this happened unexpectedly to me, I was dressed to go out and had to go home and change and launder my clothes. I ended up being late to my engagement, which made me mad. I also had to go and buy leather cleaner as my boots smelled like feta cheese. And I took my coat to the cleaners. I expect compensation for this from ALDI. And the next time I am in the store, if I see items on the upper shelf that cannot be seen because the are in boxes, I will complain again. This is inexcusable! You have had multiple complaints!!!!”

Helpful Report

Posted 5 months ago

“The produce is sometimes rotted and just plain past it's prime.”

Helpful Report

Posted 5 months ago

ALDI USA is rated 2.3 based on 256 reviews