Aldi Reviews

2.5 Rating 1,332 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Aldi deliver? How long does Aldi take to deliver? Does Aldi deliver on time? How is accuracy and good condition of items delivered by Aldi?

Returns

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Customer Service

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How long does Aldi take to deliver?

Helpful Report

(2 weeks ago)

Aldi normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

62.50%

Industry Average

“ I phoned up to complain and spoke to a lovely lady named Kelly who said they are going to refund me the money for the pool and the money for delivery and as a gesture of good will have given me a voucher for £15 to use online. ”

- Mark Davies

“ Have had 3 weeks search for a blanket my friend really wanted. First, it went out of stock online. Customer services tried to find one instore for me. No luck. Item came back online. Ordered it but a problem arose with delivery company. Customer services gave excellent support again. So impressed with your customer service people. They are just exceptional on the phone. Other companies please take note! ”

- Mary Cunningham

“ I had a wonderful experience ordering my groceries I ordered midnight they said it will be here between 10 and 11 am it was way earlier I was very happy it was right on time to make my daughter her breakfast and pack her lunch for work Angela the delivery lady was very courteous she bring the groceries and told me be carful they heavy I responded don’t worry I’m used to lift heavy stuff but it was very nice of her always everything so fresh the prices are incredible perfect for my budget the products always awesome no hydrogenate oils artificial colors I’m a shopper from Aldis years ago since they come to the area lines are long and crowded at times only one or two cashiers but is worth the wait highly recommended 👍😊 ”

- Liliana Pareja

Aldi Reviews

Delivery - Average