Aldi Reviews

2.5 Rating 1,332 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Aldi resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 52% of reviewers feedback is Aldi takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

67.92%

Industry Average

“ My car broke down in a Aldi Winchester car park, I have spent 1hr.40min waiting for the Rac service. And in a few days I have received Penalty notice. I have returned to Aldi and met Assisted manager Christian, who helped me to cancel that notice. He was confident and professional .I was very grateful. ”

- Lyudmyla Kudyna

“ Fantastic service in Kingston Milton Keynes! ”

- Emma

“ Gabriella North Finchley, excellent customer service, positive friendly focused and helpful, made the experience the best it could be. Thank you Gabriella ”

- Jacque

Aldi Reviews

Customer Service - Average