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Aldi Reviews

2.5 Rating 1,342 Reviews
36 %
of reviewers recommend Aldi
2.5
Based on 1,342 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Ask a question and get answers from people who are customers of Aldi.
How quickly does Aldi resolve customer queries?
(3 weeks ago)
Greater than 53% of reviewers feedback is Aldi takes over a week to resolve customer queries.
(3 weeks ago)
72.73%
Industry Average
I have just been shopping in Aldi Petersfield and found the wine and customer service excellent. I was helped by Sienna who found the wine I wanted and could not have been more helpful - thank you. Paul
- Paul
Happy with the service that they and she provided .
- Nestor
My car broke down in a Aldi Winchester car park, I have spent 1hr.40min waiting for the Rac service. And in a few days I have received Penalty notice. I have returned to Aldi and met Assisted manager Christian, who helped me to cancel that notice. He was confident and professional .I was very grateful.
- Lyudmyla Kudyna