Aldi Reviews

2.5 Rating 1,275 Reviews

37 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Aldi resolve customer queries?

Helpful Report

(1 month ago)

Greater than 54% of reviewers feedback is Aldi takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

58.10%

Industry Average

“ Cashiers have bad attention service located at South St Aldi. December 1, 2023. Against customers attending to use their cleaned cart, that's what customers wanted. Other cashiers know low-price products do not respect people —bad attention to customers. * We shop at Aldi for a price and pay not for free. ”

- Anonymous

“ I went to the self service till with a basket and paid. ”

- Tom

“ It's not the products it's the god dam awful parking eye that run your car parks,no way will I shop at Aldi when I can shop any where else that won't send me a demand for £60 saying I stayed for 24 hours on there car park when I dropped my daughter off to pick up a few things on consecutive days.I WILL NEVER SHOP AT Aldi EVER AGAIN.Thank god for lidl and there self service check outs and generous PACKING areas to. ”

- Andrew R

Aldi Reviews

Customer Service - Average