Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These people care about their customers.”

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Posted 3 years ago

“Love your service. We check it ever so often to be sure everything is okay. The people that answer are very polite & helpful. Makes us feel very confident.”

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Posted 7 years ago

“Thank you very much.”

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Posted 7 years ago

“I'm Floyd's son. His recent button push was accidental and the message you left for me was quick to point that out. I do appreciate that!”

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Posted 7 years ago

“Your response was excellent. SF Fire Department was summoned and arrived quickly. I was not able to get to the door, so the lock-key worked well. My daughter, son-in-law and son were contacted immediately. My daughter was able to converse with the Fire Lieutenant, on the phone, during the paramedics evaluation of my situation and then arrive at the hospital soon after my transport. I feel very safe with the Alert 1. Thank you!”

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Posted 8 years ago

“Everything went according to plan. My Mother fell, hit her mouth on the table and went down. Paramedics were called, transported her to the hospital for stitches. She is back home and is fine. Thank you.”

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Posted 8 years ago

“I have never taken the product out of the box and activated it, so I have no idea how you show a record that it was pressed.”

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Posted 8 years ago

We want to apologize for the confusion. Our email was sent to you in error due to a glitch in our system. We have fixed the issue so that this won't happen again. Best, Alert1

Posted 8 years ago

“This unit is no longer at my father's house. He passed away in May and the unit was returned. Please update your records.”

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Posted 8 years ago

We want to apologize for the confusion. Our condolences on your loss. Our email was sent to you in error due to a glitch in our system. We have fixed the issue so that you will no longer receive any emails from us. Best, Alert1

Posted 8 years ago

“Agnes pressed the emergency button because it was flashing and she was concerned that there was a maslfunction. The operator said that she would call Agnes back but never did”

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Posted 8 years ago

“We don't have a button!”

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Posted 8 years ago

“Service was cancelled over a year ago, I don't think getting an email is a satisfactory way to check on someone.”

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Posted 8 years ago

Hi Alberta, We want to apologize for the confusion. Our email was sent to you in error due to a glitch in our system. We have fixed the issue so that you will no longer receive any emails from us. Best, Alert1

Posted 8 years ago

“If my button was pressed, why didn't you answer the call? Fact is, I didn't press the button. It is a good thing that I realy didn't need you, I might be dead now if I had needed you help.”

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Posted 8 years ago

Hi Marie, We want to apologize for the confusion. Our email was sent to you in error due to a glitch in our system. Your button was not pressed. Please be assured that we will get you help if you do press your button. Your safety is our top priority. Best, Alert1

Posted 8 years ago

“Received a notice with a concern that Alert 1 button was pushed over 6 months after my mother passed away and we returned the equipment.”

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Posted 8 years ago

Our condolences on your loss. We want to apologize, our email was sent to you in error due to a glitch in our system. We have fixed the issue so that you will no longer receive emails from us. Best, Alert1

Posted 8 years ago

“They did not advise me that they had reached my contact. i had to use my button 2nd time to ask if anyone was coming. This should be standard practice for piece of mind. Rather than saying at the end of conversation, "Remember to push your button in case of an emergency", why not just close with Thank you for choosing Alert 1. I'm not $300.00 plus a year just for the heck of it, obviously I have the alarm system to use for an emergency and don't need to be told to push a button. I am physically disabled not mentally but that's how I am made to feel every time I test my service.”

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Posted 8 years ago

“Emergency personell were very professional but had to roll up carpeting (throw rugs) to maneuver in house when my wife was taken to hospital. When they left the carpets were left rolled up and I was unable to fix (get around the house) as I use a walker. This is no reflection to the alert 1 service, but the emt's left me in a predicament.”

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Posted 8 years ago

“The code to enter the apartment is in the file and was never given to the emt or police so they had to break the window to enter the apartment. I find this VERY unacceptable!”

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Posted 8 years ago

“I find that your voice comes over way too loud. It is almost booming. Please lower the volume. Otherwise, the service is fine. Thank you.”

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Posted 8 years ago

“Sensor works until she actually fell, it didn't go off at all. Not happy about this.”

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Posted 8 years ago

“I did not press the emergency button. this button is much too sensitive. I had ER crew here for no reason!”

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Posted 9 years ago

“My mother asked you not to contact the family, but you did as you should, Thank you.”

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Posted 9 years ago

Alert 1 is rated 4.5 based on 1,330 reviews