Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Senior citizens beware. They tried to extort money from me. They wanted me to pay for service while USPS had possession of the equipment. Terrible customer service”

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Posted 2 years ago

“I did not even get full refund and our neighbor passed away. The fall detection didn’t even work, yet I was only credited half of what I paid”

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Posted 3 years ago

“Cannot even get this unit up and running , despite the troubleshooting guide and trying the procedures to get it to work. Called two different customer service #'s for help and and hold for several minutes before finally hanging up. Also went to website and ended up emailing. Hope the response time is better than customer service responses. Sending back for a refund. Still waiting for email reply.”

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Posted 4 years ago

“can never get a hold of these people nor does this device work but they are sure able to charge your credit card! thanks!”

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Posted 4 years ago

“I sent the unit back for credit. The phone salesman told me wrong and I wanted the small white unit with red button. He told me it would work any where; in the car, at relatives home, shopping, everywhere. I want full credit and pay my return shipping costs, UPS $15.”

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Posted 4 years ago

Hello Jacki, Thank you for taking the time to send us your review. We are sorry to hear that the device you received was not what you were looking for. Upon receipt of the leased equipment back in our main office we will be able to pro-rate the account for you. If you have any further questions please do not hesitate to give us call at 1-800-693-5433 Option 2. Best, Alert1

Posted 4 years ago

“Cancel does not work”

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Posted 4 years ago

Hello Madline, We are so sorry to hear that the device isn't working for you! We tried to reach out to you but were unable to get through. Could you please give us a call at 1-800-693-5433 Option 3? Best, Alert1

Posted 4 years ago

“i have received calls when i did not fall and when i did i got nothing.”

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Posted 4 years ago

Hello Michelle, We are so sorry to hear that you are having some issues with false alarms! We will have a Technical Support Representative reach out to you to assist you with your button. Best, Alert1

Posted 4 years ago

“If I could leave "zero" stars I would!! My mother passed away on 1/22/21. I called to cancel the service. I sent back all the pieces that they told me I needed to. They charged my mom's credit card $59.95. When I inquired about it, they wouldn't talk to me. I had to send them trust documents and a death certificate showing I was the person. I faxed the documents within minutes of the phone call. The rep never called me back. I just got off the phone with them and they said that they would not refund the $59.95 because the necklace equipment was not returned. My mother never wore the necklace and only used the wrist button. I apparently mistakenly left the necklace out of the return shipment... I still feel like I did include it in the return. When I said I would look at her home to see if it was there, they said it wouldn't matter because the account was closed and it was passed the 30 days. Had the rep called me back, it would have been within the 30 days. They would not make an exception. I'm just shocked! For what reason other than an oversight would I keep the necklace? I'm so so disappointed!!! In this day and age, we need people to be more open minded and have some compassion!!! I will NEVER EVER recommend this company to ANYONE!!!!! God help you or your employees if you were to ever experience a loss of a loved one. Well I know you will not get any compassion from ALERT1!!!! HORRIBLE HORRIBLE CUSTOMER SERVICE!!!”

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Posted 4 years ago

“My father has fell several times to no avail has it very seldom ever came up and asked him if he needed help I’m very disappointed in the money that I have paid for these necklaces and will never again go to this company they have even sent me a different necklace and still the same problem so it wasn’t faulty necklace”

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Posted 4 years ago

“Beware of paying for full year. No way out if you don't want to keep it. Very poor customer service, just a lot of attitude.”

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Posted 4 years ago

Hello Patrick, We are sorry to hear that you had a less than stellar experience with Alert1. We apologize for any confusion but you are not locked into any long term contracts here and are able to cancel the account at any time. If you need the cancellation instructions please give us a call at 1-800-693-5433 Option 2. Best, Alert1

Posted 4 years ago

“I fell 3 weeks ago and my monitor neverpicked up?”

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Posted 4 years ago

“Been over a week and we have not received it. A little disappointed as she has already had a fall and spent 6 hours on the floor.”

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Posted 4 years ago

“I never gave approval for your alert system so why do you keep bothering me. The agent, believe her name is Alicia, knows about this. So please STOP annoying me. Caroline Mickelsen”

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Posted 4 years ago

“Well, since I haven't received my Alert 1 yet, it's very hard to write a review,”

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Posted 4 years ago

“As the POA for my brother, I ordered an Alert1 for him because he living by himself after his wife died of Covid.. When I phoned to order it I was "sold" on paying a year up front to get the extra month "free". I then I asked about a refund should I cancel before the year was up and I was told it was prorated for the unused months used. My brother ended up in the hospital within 10 days of receiving the equipment and by the time I got him out of the hospital and into rehab I went to his apartment to return the equipment. At the that it was one month and 3 days. When I phoned I was told there was no refund for canceling the years service. This company is a fraud and will lie to you to get you to pay for a year's service up front. Don't do it! You will not receive a refund.”

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Posted 4 years ago

“Have not received the device yet.”

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Posted 4 years ago

“Have not received it yet”

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Posted 4 years ago

“This item still has not been delivered. We paid two day shipping and it has been 9 days. I can’t understand weather delays lasting this long.”

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Posted 4 years ago

“I never received package! I would like to cancel this order and request a refund or have my bank resend my payment! Barbara”

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Posted 4 years ago

“Still have not received the equipment yet. Several days late.”

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Posted 4 years ago

Alert 1 is rated 4.5 based on 1,330 reviews