Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The response time is fantastic & so is the arrival of EMS. However, the neck pendant isn’t as reliable as I’d like. I’ve had 3 hard falls, garage floor, bathroom tile floor, & front yard, where it didn’t work & my wife had to hit the button. There have also been 2 or 3 incidents where it was moved gently & went off.”

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Posted 3 years ago

“The fall detection device was too sensitive and I had to revert to using my wrist band device to avoid setting off the device several times during the day and night. I need to change my account .”

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Posted 3 years ago

“Thank you! Bottom line...Our mother now has her alert necklace and is wearing it, so we're happy about that. A couple of things though...When I ordered the necklace, I was told I could set-up our emergency contacts when we received the unit. So I set the unit up and sent the test as required. All good. But then, when I attempted to ask a question, the operator simply hung up on me. I wanted to provide our emergency contact number. I called the next day and got the correct person. During the process of my purchase a week earlier, I was told we could have ONE emergency contact. In my follow-up call, I was told we could have THREE contacts. It just seems like there would be one answer to that question. And finally, in the same follow-up call, the connection was horrible. There was crackling on the line and your rep's voice kept cutting out. I understand that may just have been "phone issues" and not your fault, but it was very frustrating.”

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Posted 3 years ago

“How can I test it out without alerting authorities?”

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Posted 3 years ago

“i just hooked it up yesterday.”

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Posted 3 years ago

“CAN WE USE THIS DEVICE WITHOUT AN ACTIVE LAND LINE?”

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Posted 4 years ago

Hello Georgia, Thank you for reaching out to us today and we apologize for any confusion! Yes, your device does not require a Land Line, it should only require you to plug it into a regular power outlet. If you need any assistance getting everything set up and tested please give us a call at 1-800-693-5433 Option 3. Any of our Technical Support Specialists will be happy to assist you! Best, Alert1

Posted 4 years ago

“I have tried to contact someone in reference to the equipment- Pauline’s necklace is very sensitive and triggers easily. She’s not wearing it , only the bracelet?? Please call back - daughter , Sue Veader 443-838-6674”

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Posted 4 years ago

Hello, We are so sorry to hear that the necklace has been a little to sensitive for Pauline! With our Fall Detection pendant, we do advise that the pendant be worn so that it is at heart level. You should be able to shorten the lanyard to the appropriate length but if you have any questions or need assistance please give us a call at 1-800-693-5433 Option 3. Any of our Technical Support Specialists will be happy to assist you! Best, Alert1

Posted 4 years ago

“In these challenging times, there should be some kind of financial credit for the elderly whom depends on this service!”

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Posted 4 years ago

Hello, We are so sorry to hear that you may be having some financial struggles! Could you please provide the account information such as the Members name and/or phone number? We would like to look into some other options to assist you. Best, Alert1

Posted 4 years ago

“I was misinformed at one point regarding how the Caller ID will come up on the cell phone of family and friends. And only when I called the tech support people did I get more knowledge and information about how it works. Your people in sales should also be giving out this information.”

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Posted 4 years ago

“The device was scheduled for delivery on 23 Feb and I still haven't received on 1 Mar 21. This is unacceptable especially when the payment has been made.”

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Posted 4 years ago

“Alert keeps going off when I haven’t touched it..would like a replacement call 912 -739-4911. Or Don at 912-429-3944. Thanks Don Hoskins”

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Posted 4 years ago

Hello Don, We are sorry to hear that you are having a lot of false alarms! A Senior Technical Support Representative will be reaching out to you in order to assist. Best, Alert1

Posted 4 years ago

“The fall detection feature is overly sensitive and calls EMS often when I'm in the act of sitting down or getting in bed.”

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Posted 4 years ago

“System alarms for no reason at times.”

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Posted 4 years ago

“I'm just starting my journey after finding the box from Alert One in the snow beside my front porch.”

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Posted 4 years ago

“If you are staying that the button was pressed recently, you need to provide a date.”

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Posted 4 years ago

Hello Drucillia, We apologize for any confusion! This is in regards to the button press that occurred on 9/4/2020. We just wanted to reach out and see how you were doing. If you have any questions please do not hesitate to give us a call at 1-800-693-5433 Option 2. Best, Alert1

Posted 4 years ago

“The 1st name is spelled Luella Wiedeman Pleae call her Lou My only concern was I thought someone was to stay with her on the phone until someone got there. Please share your thoughts”

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Posted 4 years ago

“It took a longer time for response after hitting the button. My mother had fallen in the backyard and couldn't move. She was drenched by the rain and probably was out there more than an hour before I found her. Would have liked a more immediate response when I hit the button.”

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Posted 5 years ago

“Seemed to take along time before someone responded.”

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Posted 5 years ago

“Unit took a long time to work ( 20 minutes plus to get response from Alert 1)”

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Posted 5 years ago

Hello, Thank you for taking the time to send us your review. We are sorry to hear that it took a while before your local emergency services showed up to assist. We do see that Alert1 was able to come over the device to speak with you in a minute from when the button was pressed. If you would like to speak with our Technical Support Team to go over your device to ensure that everything is working properly please give us a call at 1-800-693-5433 Option 3.

Posted 5 years ago

“I needed an ambulance for mom and hit your call button. Unfortunately I found out you don’t get quick response from ambulance people, or police. You call to talk to someone,ask questions, then forward the emergency. It took a long time for help to come. The ambulance driver said had I called 911 I would have gotten immediate response.”

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Posted 5 years ago

Hello Christine, We are very sorry to hear that mom needed an ambulance and hope that she gets better soon! All of our devices are monitored by our highly trained operators to best assist you at any time. We would like to look into why it took so long for emergency services to arrive, could you please provide the account information? Thank you, Alert1

Posted 5 years ago

Alert 1 is rated 4.5 based on 1,330 reviews