Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't update My Account. Been receiving "My Account is temporarily down for maintenance. Please contact Member Care Services for assistance." since I got the system which is going on two months now. I prefer updating and having access to my information.”

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Posted 3 years ago

“Poorly, test calls not answered”

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Posted 3 years ago

“I can’t really respond about the service because we never activated the system. It was purchased for my mother, now my mother needs 24 assistance. The system is not needed. Never been hooked up. I called to see about sending unit back and was told that it is non refundable and no credit could be given. That’s pretty disappointing considering it was never used. Then I was told before I can even send it back, I have to actually hook it and test while I am on the phone with a representative. Call me odd, but I don’t see this as good customer service. I view this as extremely poor service and taking advantage of my mother’s money.”

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Posted 3 years ago

“The system does not always seem to work when we test it out. How do we fix this issue?”

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Posted 4 years ago

“When testing the system, the representative on the other end is always helpful and friendly. However, when the system was truly needed and used, it did not work. My mom fell three times. Each time she pushed the Alert1 button and nothing happened. No answer! No help coming! Thank goodness she could drag herself to her cell phone. I will be canceling the service, expecting a full refund for the future months that have been paid for, and looking for a service that can and will work when needed. Yes, I have spoken with support on two different occasions. One support technician could not help thoroughly, as it was the weekend and I needed a rep that works during the week. This rep was helpful, but not to the point of resolving the issue, obviously, as my mom did not get the help she needed without a cell phone.”

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Posted 4 years ago

“I received a call from a representative. She told me they testing my equipment. She asked me to press my wrist button to see if it was working properly. I pressed and waited and waited. The next thing I know is an EMT and 2 firemen were at my door. It was quite a test.”

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Posted 4 years ago

“Cheap made”

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Posted 4 years ago

Hello Carolyn, Thank you for taking the time to share with us. We are so sorry to hear that the device didn't meet your expectations! Could you please give us a call at 1-800-693-5433 Option 2 so that we can take a look into this further with you? Looking forward to speaking with you, Alert1

Posted 4 years ago

“I need the info to send this back ASAP.”

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Posted 4 years ago

“Hello, I am writing for my mother who is in the hospital after several falls that went undetected with your service. In fact, she falls frequently which is why we purchased your product and NONE of her falls were ever detected. She has memory issues and sometimes forgets to press her button for help... so what are we to do?? We thought she would be safe with the supposed fall protection we purchased. On one evening she did remember to press for help and told us she had to call for help three times! We are very dissatisfied and looking at other companies.”

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Posted 6 years ago

Hello, I do apologize that the device is not working up to your expectations. I would like to have a technician reach out to you and troubleshoot with you further. Could you please provide the best number to reach you at? Thank you, Alert1

Posted 6 years ago

“It took multiple pushes of the wrist button to reach help. The writ watch style is suppose to detect a fall, well it didn’t! She laid there for an hour before help arrived.”

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Posted 6 years ago

Hello Charlotte, Thank you for bringing this to our attention. We are sorry that the button was not working properly for you and will reach out to you today to assist with troubleshooting. Thank you, Alert1

Posted 6 years ago

“The representative did I interacted with honest past call did not understand that there was an emergency and I was looking for help her response was something to the effect of so everything is okay there. I understand that I was walking away from the unit and maybe she could not hear me clearly. This is the first representative who did not initially understand the nature of the call. It turns out my mother had a fractured pelvis and was in the hospital and will be in rehab for a while. Can we put the service on hold to extend the contract? If someone could call to speak to speak with me that would be wonderful. In the past the representatives that I have spoken to have always understood the situation and the answer time on this call took a lot longer than in the past.”

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Posted 6 years ago

Hello Merelyn, I do apologize that you did not have a pleasant experience with us. We would like to reach out and assist you with placing the account on a hold. Could you please provide the account details, such as Member name and/or phone number, and the best number to reach you at? Thank you, Alert1

Posted 6 years ago

“The information provided to you by son John Schnecker as well as the presence of his brother Jim and father Robert, recipient of Alert 1 regarding the lock box combination caused confusion with the local emergency response team which may have caused property damage to the front door if it weren't for Jim Schnecker arriving at the 316 East 5th St. residence shortly after police were ready to break the front door down. The combination was given to Alert 1 representative and then read back as read to him. But obviously he re-wrote it incorrectly for your records.”

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Posted 7 years ago

“I purchased the Alert1 system for my elderly father. I am Mr. Goforth's daughter. I'm first in line on the contact list. I received a call at @1:30 AM on Monday morning the 7th of August. The call came in as"Ogden Utah" there was no other identifier. There was nothing that said this call was from Alert1. I did don't pick up the call as I receive multiple phishing calls from unknown people, from random US cities. Also, to make matters worsehe caller did not leave a message. All he said was "Hello? Hello??" Then he hung up. The same thing happened to my brother who is second on the list. My Father's neighbor picked up the call and rushed over to my dad. This is not how I intended this to work. I should have been notified, upon receiving this device, that the calls to the contact persons will come from Ogden Utah (not Alert1) and the call will be identified as such! I am very disappointed.”

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Posted 7 years ago

“Anna pushed the button on the necklace at 10:00 p.m. on Monday, July 24. She spent the night on her bedroom floor, and pushed it again at 9:00 a.m. on Tuesday, July 25. I am her daughter (Olympia) who was called at 9:01 a.m. I pushed the button on the base unit and an associate answered, but the call was disconnected before we were finished. He asked what Alert-1 can do to remedy this. We would like a new base unit, and a new necklace. Anna (mom) is shook up, but thank God, she is ok this time. I would like Alert1 to comp her the service that detects falls or trips. We are in the process of looking for another service because NO ONE should be stranded on a floor because of faulty equipment.”

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Posted 7 years ago

“waited several minutes and had to press the fob several times to get a response”

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Posted 7 years ago

“response to scheduled test alert was answered by someone on phone - not replying to test but assuming it was real - how would I be able to answer phone in an emergency if I was on the floor scary. JR”

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Posted 7 years ago

“1st they did not give the code to the paramedics so when they got to my Mom's place they couldn't get in and they had to go knock on windows to get Mom to yell out the code. Plus, I've asked that when you call me and you get my voice mail to call right back immediately and it will override everything. And if the calls come in at night when it's on silent it will ring me if it's done consecutively. Then when I called in it took way too long to verify me and I feel they should have a way of telling me she's okay first and then ask all the questions. They didn't seem to know what was going on...”

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Posted 7 years ago

“The past two times we pushed the button - yesterday when my mother fell; and a couple of weeks ago when we pushed the button simply to 'Test' the system, it took a very long time to connect through to an operator”

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Posted 7 years ago

“I was present as one of the first two contacts and you called the third contact. There was NO need for that!!!”

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Posted 8 years ago

“The trouble was when I needed to talk to you I was too far away from either microphone: one in my bathroom, and 1 on the kitchen counter at the time. Luckily my son-in-law was at this house and could talk directly to you, and stand on the end of the driveway as needed later on. I needed help on the floor of my bedroom, and it was a 2-person job. Fortunately your people called the local ETMC and they came quickly and promptly got me back up on my feet.If I had been "Home Alone", If I had been home alone, I don't know how I would done anything buy push the button on the cord around my neck.”

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Posted 8 years ago

Alert 1 is rated 4.5 based on 1,330 reviews