Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

Write Your review

Tell us how Alert 1 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful! Been waiting to receive the unit for over a week and still haven’t received. Can’t seem to get any help from FedEx or you to know when it will arrive!”

Helpful Report

Posted 4 years ago

“We have not received the alert 1 yet, when will we receive it?”

Helpful Report

Posted 4 years ago

Hello Barb, We are so sorry to hear that you did not receive your device yet! We do show that with the tracking information it shows that it has been delivered. If you have not received it and would like the tracking information please give us a call at 1-800-693-5433 Option 3. Best, Alert1

Posted 4 years ago

“Have not been able to set it up - needs to be hooked up to phone Jack - the outlet and phone Jack are not near each other !! It has not been used yet .....”

Helpful Report

Posted 4 years ago

“Goes off when it should not and the fall protection is a joke”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to send us your review. We are sorry to hear that the fall detection pendant is not working for you! We do have another type of button that does not have the extra feature of fall detection in it. If you would like to give that a try and see how it works, please give us a call at 1-800-693-5433 Option 2. Any of our Member Care Specialists will be able to assist you. Thank you, Alert1

Posted 5 years ago

“I was with my mom when she had to push the button for an emergency. It was not answered for close to 10 minutes!! TOTALLY unacceptable. That is much too long in an emergency. If you are not going to pay for enough staff to respong, don't offer the service. She used it another time years ago, same delay, we thought it was a fluke, but I guess not! I am the one who pays for the service and am researching other companies. Most likely I will not review.”

Helpful Report

Posted 5 years ago

“You sent the ambullance to the wrong address. I live on 74 Ter and you sent them to75 Ter. It is the second time it has happened. I checked to be sure it was corrected the first time. You did it again. My husband was sliding onto the floor and I had to hold up a 350 lb man an extra 10 min. I ended up calling 911 myself.”

Helpful Report

Posted 5 years ago

Hello Patricia, We do greatly apologize for any confusion and frustration that this has caused. We were able to look into this further for you and the address that we have on file and that was provided to EMS was the 74 Ter. address. We hope that all is well with your husband and if you have any questions about our protocols here at Alert1, please give Member Care a call at 1-800-693-5433 Option 2.

Posted 5 years ago

“My dad fell and my mom pressed for help. Hospice was also notified. Alert 1 did not respond nor did hospice-communication breakdown. NO ONE CAME to help my dad. My mom wants to cancel. Please contact me to discuss the incident.”

Helpful Report

Posted 5 years ago

Hello Marie, We are very sorry to hear that dad had a fall. When we received the button push for help, we did follow the protocol that you had set up to follow in the event of an emergency. We do see that you called back in to make the necessary corrections for the hospice notification. If there is anything else needed, please give Member Support a call at 1-800-693-5433 Option 2. Thank you, Alert1

Posted 5 years ago

“Actually I wanted to cancel. This is Marta De Marchi her daughter She fell this past Sunday and not sure why Alert 1 did not respond upon impact. Please contact me at marta.gisela@hotmail.com”

Helpful Report

Posted 5 years ago

Hello Marta, We are very sorry to hear that the Alert1 button was not working for mom and that you are no longer in need of our services! To receive the cancellation instructions please give us a call at 1-800-693-5433 Option 2. Any of our Member Care Specialists will be able to assist you during this process. Best, Alert1

Posted 5 years ago

“The test button was on. I pushed my button to test the system. It took about 4 minutes before anyone answered and when I questioned what took so long I was told that they answered and didn't get any response so they called my number which wasn't working (because I was still waiting for someone to answer) and they dispatched the police. They asked me to hold while they cancelled the police and disconnected me instead. The police came so obviously they were not called. I'm not at all happy with your system.”

Helpful Report

Posted 6 years ago

Hello Kathleen, Thank you for providing us with this review. We are sorry that the test did not work properly for you but am glad to see that you were able to speak with a technician and get the device working properly. Please do not hesitate to give us a call at 1-800-693-5433 Option 2 if there is anything we can help with further. Thank you, Alert1

Posted 6 years ago

“The emergency responders were given the incorrect code to access the key box. Eighty six years old, on the floor for almost 30 minutes and no vital signs were taken by responding agency.”

Helpful Report

Posted 6 years ago

Hello, We are sorry that we did not have the correct code for the key box. We would like to make sure that everything is up to date, could you please provide the account information such as Member name and/or phone number?

Posted 6 years ago

“Call button was pressed when my mother fell in the bathroom. Found by a family member hours later, no emergency response had been made!”

Helpful Report

Posted 7 years ago

“You went to wrong address. The address is 10495 Atenia Street, Port Charlotte, FL 33981”

Helpful Report

Posted 7 years ago

“iris said new one not there yet so how could you get signal from bad one”

Helpful Report

Posted 8 years ago

“Please send your number or call me at 617 777 7002.”

Helpful Report

Posted 8 years ago

“The alarm very went off. She had fallen and died. The neighbor found her and she went in her shirt to push the button. She was wearing the necklace and she fell, but the alert never went off Pls have someone help us to cancel our services as she is dead now”

Helpful Report

Posted 8 years ago

“some breaking in my house I could not get 911 to respond I called alert and got my three kids here fast and cops everything turned out ok thank you alert”

Helpful Report

Posted 8 years ago

“It took over 30 minutes for help to arrive. My brother was on the floor as he had fallen in the bathroom. He stated to me that if he had had a heart attack) which is certainly a real possibility considering his medical situation) he would have been dead by the time they arrived. His wife was extremely upset. So, this is the first time he has needed your services. But, that much time delay is not acceptable. Please advise.”

Helpful Report

Posted 8 years ago

“Your company calls my dad multiple times a day. Fills his answer machine.he has spoken to someone and asked to be removed from your list, but is not.”

Helpful Report

Posted 8 years ago

Hello Lisa. Thank you for reaching out so we can help resolve your issue. We are unable to pull an account up with the email provided. Can you provide more information on your dads account so we can assist in getting your issue resolved.

Posted 8 years ago

“Battery life was only part of the day before needing a charge even after a full night charge. Response from support was plug it into another outlet. The equipment could not possibly be malfunctioning. No offer to try another piece of equipment, just excuses why battery life was so short.”

Helpful Report

Posted 8 years ago

“I contacted Alisa in the business office and she never responded via email! My mom fell yesterday and sat in diarrhea for hours! She has the fall protection, so why wasn't anyone notified! I am livid!”

Helpful Report

Posted 8 years ago

Alert 1 is rated 4.5 based on 1,330 reviews