Alexander Forbes Reviews

Name: Alexander Forbes
Rating: 1.27

1.3 Rating 104 Reviews

6 %

of reviewers recommend Alexander Forbes

Company Reviews

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1.3

Based on 104 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Alexander Forbes 5 star review on 23rd August 2025

Niggu

Alexander Forbes 1 star review on 13th June 2025

Uniquerecoveryfirm(AT)Gmail..com

Alex

Mònica Patri

Alexander Forbes 2 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

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“Phone, emails are not answered, their WhatsApp is not working.”

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Posted 10 months ago

“I made my 2 pot claim on the 04 of Sept 24 since then nothing happened except that it says claim registered but the people who claim after me they did get their money Your call Centre never answered call. I was on hold for 50 mins nothing happens. Your WhatsApp still not working for a month, you promised clients that you respond to emails within 48 hours, well its been a week and half since I sent my email. Why your service is horrible whereas you claim to the public that you are the best company. I wonder why my employer decided to move from Sanlam to you. Your service is unprofessional and you careless about your clients”

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Posted 11 months ago

“Alexander Forbes has terrible services people got paid already that applied with me what's the problem and they don't respond to emails”

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Posted 11 months ago

“You don't even deserve that one star. How hopeless”

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Posted 11 months ago

“THIS IS THE WORST COMMUNICATION I HAVE EVER HAD TO DEAL WITH , No answer no feedback no freaking nothing . i submitted the correct details and it still shows 19 days claim register , how can you call them if they don't even answer what about those that is not by the means to sue company fones, disgusting pathetic”

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Posted 11 months ago

“Delaying payments”

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Posted 11 months ago

“I am very disappointed , applied on the 7th of September ,they don't respond on email, calls takes forever to be answered, no response on emails, it is sad because we need this money”

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Posted 11 months ago

“What a disappointment. 2 Pot system program is useless. Client communication do not exist. I claimed on the 4th of September, claim status is on payment for some time now, detail section: "there is no payment info on claim" for some time now. All communication systems with Alexander Forbes seems to be blocked; phone, emails, whup. Tried again to make contact this morning and managed to hold on for 90 minutes before i gave up. Other companies seem to manage the process successfully but Alexander Forbes has failed.”

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Posted 11 months ago

“Good morning, I've applied for my 2pot on the 4 September, still nothing, they wanted my ID and banking details still nothing, then i phoned them and phoned them and they never replied, the i got an email from them wanting my marriage certificate, which i emailed on the 18 September, up until today still no feedback, they don't answer their phoned, no responding on the emails that i send, worst service ever, i must always follow up, they don't even bother to sms or email or phone you,”

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Posted 11 months ago

“Why your app is so difficult 😭 to register even now I'm still struggling 😔”

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Posted 11 months ago

“What a useless company and horrible service . I still can’t even log in and it’s been almost a month !”

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Posted 11 months ago

“I am utterly disgusted by Alexander Forbed. I claimed on 10 September and on 18 September I was informed that SARS declined my tax application. I was informed to contact SARS and once resolved I had to call Alexander Forbes on a number provided in the SMS notification. Ii contacted SARS and discovered that Alexander Forbes used the wrong personal tax number. This even though I gave the correct number on my application. I even had to upload my latest tax documents with my income tax number in it. I now fear the worst. Have they ran away with our money.......?”

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Posted 11 months ago

“I thought I was the only one. I applied 8 September and still my status shows verify . How long does it take. Worst part is they don't answer their calls or emails. I am really very disappointed”

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Posted 11 months ago

“I'm not happy about alexander forbes I claimed on the 8 of Sept still no payment was done and still hanging on my side even now ,useless service”

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Posted 11 months ago

“worst bloody company , worst service, worst of everything ..up your game Alex forbes!!!!”

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Posted 11 months ago

“They 2 pot claiming system is not working properly I have applied on the 7 of September still on the first stage”

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Posted 11 months ago

“This is a disgrace if I can be honest. We did the withdrawel because we need the money, we did not do it because it is "lekker". Get a wakeup. your system and call centre agents is a BIG JOKE. Go and learn from companies like ALLAN GREY. Then you will see what is PROFESSIONAL.”

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Posted 11 months ago

“I cant log in and they don’t respond to my emails”

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Posted 11 months ago

“This campony is useless and if you call the people is incompetent they cannot answer you claims are stuck with no movement at all very disappointing my money is no longer in my savings pot but no money paid to my accounts”

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Posted 11 months ago

“Terrible experience on this 2 pot claim, I dont think the company did proper system preps to accomodate volumes. Their call center is twice as worse, you wait on the call for almost an hour and then you get agents acting as if they cant hear you, the drop the call. This has been by far the most terrible user experience, I so wish employers can move from Alex Forbes, services is terrible”

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Posted 11 months ago

Alexander Forbes is rated 1.3 based on 104 reviews