Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Big Green Egg - Alfresco Concepts ltd Reviews

4.4 Rating 43 Reviews

86 %

of reviewers recommend Big Green Egg - Alfresco Concepts ltd

Company Reviews

Product Reviews

4.4

Based on 43 reviews


Shipping & Delivery
Delivery Methods	Courier

Visit Website

Phone:

08432162805

Write Your review

Tell us how Big Green Egg - Alfresco Concepts ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Big Green Egg - Alfresco Concepts ltd 5 star review on 27th April 2022

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Reinhard Eschbach

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Reinhard Eschbach

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Reinhard Eschbach

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Reinhard Eschbach

Big Green Egg - Alfresco Concepts ltd 5 star review on 7th February 2017

Big Green Egg - Alfresco Concepts ltd 4 star review on 7th February 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had such a great experience with the big green egg company, from start to finish. Had a small issue with one of the parts and replaced it right away with no questions asked. if your looking for a top quality ceramic grill, look no further. I spent a long tome reviewing the competition (Kamado joe) and a lot of the reviews you see are paid. I went to stores to see test the fit and finish of them both and the green egg really is superior. it may cost you slightly more but in the long run you realise why.”

Big Green Egg - Alfresco Concepts ltd 5 star review on 27th April 2022

Posted 2 years ago

“I recently ordered a Large BGE table, cover and stand. I received an email from the transport company the Alfresco Concepts outsourced to, confirming the delivery. I got in contact with them and we arranged for the delivery to be on the Friday before the Bank holiday weekend, as they can only deliver on weekdays. I took the day off work and waited for the 9-5 delivery slot. By 5pm nothing had arrived. Unable to ring either the Pallet Company or Alfresco Concepts at 5pm, as their lines said they were now shut, I sent a rather annoyed email to Alfresco Concepts! Almost immediately I received a call from a very understanding lady from Alfresco Concepts, who apologised for the rudeness of the Pallet company for not informing me that the delivery was not going to happen, and assured me that my delivery would now be with me on the Saturday (next day) morning. As promised, my delivery arrived the next morning, meaning I didn't need to take another day off work. I am a realist, and understand that things go wrong from time to time, but what matters to me is how they are dealt with and put right. Alfresco Concepts dealt with this issue in a timely manner (even though they could have ignored it until the following Tuesday), and put right someone else's mistake ensuring that my inconvenience was kept to a minimum. This was excellent customer service, and has ensured I remain a customer and I will continue to direct my friends and colleagues this way when they are searching for BBQ related equipment.”

Posted 6 years ago

“efficient & helpful... my second egg and the same good service”

Posted 7 years ago

“Helpful and rapid service, good quality oven (although the lower vent seems a little flimsy compared to the overall quality.) Early days yet but seems very easy to use, heats rapidly, temperature control very straightforward.”

Posted 7 years ago

“Excellent prompt service”

Posted 7 years ago

“Thank you”

Posted 7 years ago

Hi Simon, We're really sorry to hear this. Unfortunately the office has been closed since 17:00 on Thursday for the Easter Holidays, which has slowed us down. We will do our best to get this sorted for you as soon as we can. Thanks, Big Green Egg Team

Posted 7 years ago

“Communications and delivery were flawless. Would use again”

Posted 7 years ago

“Quality product as per usual. Speedy delivery.”

Posted 7 years ago

“This is an outstanding barbecue grill. We used it almost every day since we bought it.”

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Big Green Egg - Alfresco Concepts ltd 5 star review on 29th March 2017

Posted 7 years ago

“Having been on many Eggfest events in USA over the years of owning my Eggs (1Lge 2Sml) I was well aware of the eggcelent customer / warranty service given across the states. One of my Small eggs owned since 2012 glaze started to flake off the dome and as not broken I contacted hoping for at least a discount on replacement lid. Within hours, pictures sent and full replacement dome arranged for delivery with no charge under warranty. It is so refreshing to receive the same level of service in the UK I had seen first hand in USA. Many other companies could learn from this as we often loose out once they have our pennies. Well done Alfresco for keeping up your end of the warranty even after 5 years. Truly justifies every penny spent on a first class product. (buy cheap buy twice with most others) George”

Posted 7 years ago

“Not a big fan of doing everything online but with the orders I have placed things went extremely smoothly, excellent service!”

Posted 7 years ago

“I love my Green Egg it is easy to use and produces excellent food , so efficient and my friends and family love coming for dinner cooked on the Green Egg”

Posted 7 years ago

“All good”

Posted 7 years ago

“I love the BGE - excellent advice and customer service when ordering and delivered spot on time. The emails that I continue to get have good ideas and tips which are useful. Impressed the family and neighbours at baby's 1st birthday party with 5 hr lamb and pulled pork done to perfection. Great British brekkie works well too!!!”

Posted 7 years ago

“My husband bought our Big Green Egg last summer when we moved into our first family home. We love the Big Green Egg and have always had a great customer experience when purchasing eggstra items! We'd use the £100 vouchers wisely to be able to continue to cook awesome ribs!”

Posted 7 years ago

“Excellent product; not a barbecue but incredibly versatile (direct/ indirect method) to cook a range of things- burgers, steaks, chicken, fish, roasted vegetables, pizza and we even cooked the Christmas Turkey. Lighting the Egg is very straightforward; gauging the right temperature takes time and experience but is achievable and the purchase of a temperature gauge fork has helped. The food has a distinctive flavour and is tender and juicy. It is different to an oven. You can experiment with different charcoals. Dealing with the Alfreso team has been straightforward and the delivery prompt in the UK. We had a broken cast iron griddle which was replaced and the interaction was fair and uncomplicated. You also can tap into (through You Tube) a wider "Eggheads" community (mostly American) for recipe additions and tips, if you like!”

Posted 7 years ago

“My son is the owner of the Egg and he loves it and the food he has cooked us was absolutely fabulous. It does what it says.”

Posted 7 years ago

“Great products supplied with great customer care. I use my large egg 3 or 4 times a week even in the winter. The Kelly Bronze Turkey cooked on the egg was perfect for Christmas this year. Can't wait to get a Mini Max for those weekend breakfasts!”

Big Green Egg - Alfresco Concepts ltd 5 star review on 7th February 2017

Posted 7 years ago

“Exceptionally good, the only way to cook alfresco winter or summer”

Posted 7 years ago

“I was sceptical of the concept initially but once I made the commitment I haven't looked back. Steak is outstanding and once you've mastered the basics you'll producing restraint quality dishes. The Christmas turkey was truly amazing and pizza Outstanding!”

Posted 7 years ago

«
1
2
3
»

Big Green Egg - Alfresco Concepts ltd is rated 4.4 based on 43 reviews