allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,170 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

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Metrics

4.6

Based on 3,170 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor with your delivery service,I bought perfumes from you and still haven't received it yet and still waiting for my delivery and will be out of the country Wednesday and still needs my perfumes as soon as possible please thanks”

Helpful Report

Posted 2 years ago

Further to your review, we are sorry that your order hasn't arrived yet. I can see that we are currently looking into this further with our delivery agents. As soon as we have received a response from them, we will be back in contact with you via email. We do apologise for the inconvenience this has caused.

Posted 2 years ago

“normally order shampoo and conditioner together, but the shampoo is out of stock so will have to pay two lots of postage to get the items i require (might have to look to other sites to order the shampoo) a bit dissapointing as i have ordered from all beauty for a good number of years now.”

Helpful Report

Posted 2 years ago

Further to your review, we are sorry to hear this. Unfortunately items do go out of stock from time to time and we may not always have the matching shampoo or conditioner to match the other in stock at the time. We do apologise for any disappointment caused.

Posted 2 years ago

“service is so bad if you order anything the delivery will not arrive in time .If you return anything they don't give you your money back . on the 5th January 2022, i return the perfume through hermes am send them to return label still couldnt find”

Helpful Report

Posted 2 years ago

Further to your review, we do apologise that it is taking longer than usual for us to receive and process your return. I can confirm that we are currently looking into this further with our delivery agent. We will be back in contact with you directly as soon as we have received an update from them.

Posted 2 years ago

“I have yet to receive my purchase”

Helpful Report

Posted 2 years ago

Further to your feedback, we are sorry to hear that your parcel is taking longer than expected. Unfortunately, there are some severe delays within the delivery service that means your parcel will take a little bit longer than expected to arrive.

Posted 2 years ago

“Horrible, I ordered Dec 31 and i still haven't received my product yet.”

Helpful Report

Posted 2 years ago

Further to your feedback, we are sorry to hear that your parcel is taking longer to arrive than expected. We can see that your parcel is now in the US with USPS and should be with you soon.

Posted 2 years ago

“Very disappointed, I ordered a perfume for my friend for her birthday. And they sent me the wrong perfume … now I have no birthday present to give her”

Helpful Report

Posted 2 years ago

“I haven't received my order yet. It's been so long since I order it that I actually forgot about it until I received this review request.”

Helpful Report

Posted 2 years ago

Further to your feedback, we have looked into this for you and can see that this parcel is currently with USPS and is due for delivery soon. You can track this yourself using the details provided in the email sent to you.

Posted 2 years ago

“Why are you asking me to review when I don’t even have the product yet.!”

Helpful Report

Posted 2 years ago

Further to your review, we do apologise for this. We can confirm that the majority of orders are delivered to the United States within 4 - 6 business days, however due to delays along the way, it can take up to 20 working days for orders to arrive.

Posted 2 years ago

“I ordered my perfume the 22nd of december and still haven't got it. It was a present for my wife the 30th of december.”

Helpful Report

Posted 2 years ago

Further to your feedback, we are sorry to hear that your parcel is taking longer than expected to arrive. Unfortunately due to Brexit and Covid-19 there are some significant delays within the delivery service and for this we do apologise.

Posted 2 years ago

“Even if I haven't received my order yet, you ask me a review about my experience again and again. I am still waiting.”

Helpful Report

Posted 2 years ago

Further to your feedback we have checked the tracking and can see that the parcel is on its way and should be with you shortly

Posted 2 years ago

“No comment !! Not et receiced .”

Helpful Report

Posted 2 years ago

Due to the recent upheaval caused by Brexit, our shipping procedures have changed. Items to Europe will always clear customs in Venlo before travelling to their destination. As this item is currently travelling between Venlo and Belgium, your tracking will not update until the package arrives in your local area.

Posted 2 years ago

“Purchased something 10 days ago, but still have not received it…Was supposed to be for Christmas presents…”

Helpful Report

Posted 2 years ago

Further to your feedback, Your parcel was dispatched on the 21st of December and our estimated delivery 5-7 business days with a maximum of 12 business days for delivery. I have checked the tracking and can see that the parcel is on its way to you.

Posted 2 years ago

“Having used allbeauty many times and been pleased with my purchases this time I was not Ordered 100ml bottle Tom Ford perfume only to find the perfume had either been diluted or it was very old. Having paid over £100 will not be using this site again.”

Helpful Report

Posted 2 years ago

Further to your feedback, we are sorry to hear that you received an item you are unhappy with. We can confirm that all items should arrive exactly as you should find them in a store. As you have not contacted us directly regarding this matter someone from our Customer Support team will contact you directly to offer further assistance with this.

Posted 2 years ago

“Geen berichten over het niet kunnen leveren. Summiere communicatie. Als klant wil je graag weten waarom je pakket er nog steeds niet is. Na 2 weken nu nog niets ontvangen omdat het product niet voorradig is. Dit weet ik sinds gisteren pas. En ik moet er zelf mee komen. Het voelt absoluut niet goed.”

Helpful Report

Posted 2 years ago

Naar aanleiding van uw feedback vinden wij het jammer om te horen dat u hier niet tevreden over bent. We kunnen aan je tracking zien dat dit op 19 november is afgeleverd, als je dit niet hebt ontvangen, neem dan rechtstreeks contact met ons op voor verdere hulp.

Posted 2 years ago

“I would love to leave a review but unfortunately I have still not received it”

Helpful Report

Posted 2 years ago

Further to your review, we are sorry to hear that you have not received your parcel. We can see that you have been in touch with us directly with our Customer Support team and this has now been resolved for you.

Posted 2 years ago

“i haven’t yet received my order very disappointing!!!!!”

Helpful Report

Posted 2 years ago

Further to your review, we are very sorry that your order hasn't arrived. We will contact you directly to resolve this for you.

Posted 2 years ago

“I haven’t received the goods yet”

Helpful Report

Posted 2 years ago

Further to your feedback, We are sorry to hear that your order is taking longer than normal, We can see you are in direct contact with our customer service team and this has been resolved for you.

Posted 2 years ago

“I ordered an expensive bottle of aftershave which was supposed to arrive in 48 hrs - it never arrived and after speaking to Customer Services waited another 3 days after which it didn’t arrive so spoke again to Customer Services who then gave me a refund. It was an anniversary gift - totally unacceptable.”

Helpful Report

Posted 2 years ago

Further to your feedback, we are very sorry to hear of the issues you experienced with your order. Unfortunately there was a technical issue at the time which was causing some parcels to be delayed. This has now been rectified. We can see we had resolved this for you when you contacted us directly.

Posted 2 years ago

“I am very disappointed I ordered an aftershave on the 12th October it has still not arrived, speaking to customer services they have checked it for me and re ordered another one, which I have yet to receive! This was for a birthday present so it if it ever does come it will be late, not to mention it was an expensive one .”

Helpful Report

Posted 2 years ago

Further to your review, we are sorry that your order hasn't arrived. I can see that we have resolved this for you and the replacement parcel is due to be delivered today. If we can be of any further assistance please let us know.

Posted 2 years ago

“Ordered two Perfum since 12th of Oct up till now I never get it and it’s showing on helms that they have delivered which they didn’t strange won’t buy from this site ever again”

Helpful Report

Posted 2 years ago

Further to your feedback, we do apologise for your order not being delivered. I can see that you have been in contact with us directly where we have resolved this for you.

Posted 2 years ago

allbeauty is rated 4.6 based on 3,170 reviews