allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,177 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received the goods yet”

Helpful Report

Posted 3 years ago

Further to your feedback, We are sorry to hear that your order is taking longer than normal, We can see you are in direct contact with our customer service team and this has been resolved for you.

Posted 3 years ago

“I ordered an expensive bottle of aftershave which was supposed to arrive in 48 hrs - it never arrived and after speaking to Customer Services waited another 3 days after which it didn’t arrive so spoke again to Customer Services who then gave me a refund. It was an anniversary gift - totally unacceptable.”

Helpful Report

Posted 3 years ago

Further to your feedback, we are very sorry to hear of the issues you experienced with your order. Unfortunately there was a technical issue at the time which was causing some parcels to be delayed. This has now been rectified. We can see we had resolved this for you when you contacted us directly.

Posted 3 years ago

“I am very disappointed I ordered an aftershave on the 12th October it has still not arrived, speaking to customer services they have checked it for me and re ordered another one, which I have yet to receive! This was for a birthday present so it if it ever does come it will be late, not to mention it was an expensive one .”

Helpful Report

Posted 3 years ago

Further to your review, we are sorry that your order hasn't arrived. I can see that we have resolved this for you and the replacement parcel is due to be delivered today. If we can be of any further assistance please let us know.

Posted 3 years ago

“Ordered two Perfum since 12th of Oct up till now I never get it and it’s showing on helms that they have delivered which they didn’t strange won’t buy from this site ever again”

Helpful Report

Posted 3 years ago

Further to your feedback, we do apologise for your order not being delivered. I can see that you have been in contact with us directly where we have resolved this for you.

Posted 3 years ago

“Product didn’t even arrive. Shocking.”

Helpful Report

Posted 3 years ago

Further to your review, we are very sorry to hear that your order hasn't arrived. I can see that you have been in contact with us directly where we have resolved this for you.

Posted 3 years ago

“This is not original montale ,box isnt the same colour as original”

Helpful Report

Posted 3 years ago

We can confirm that all our products are indeed brand new and boxed as they would be in a high street store.. I can see that we have not been contacted regarding this and one of our customer service agents will contact you directly.

Posted 3 years ago

“Ho recentemente acquistato il siero The max di IMAGE SKINCARE. Un disastro totale. Profumazione diversa, ma ciò che è peggio è che mi ha procurato delle escoriazioni sul viso. Adesso sto ancora curando.”

Helpful Report

Posted 3 years ago

Ci dispiace molto che tu non sia soddisfatto dell'articolo e che sembri aver avuto una reazione allergica. Ti preghiamo di contattarci direttamente su info@allbeauty.com in modo che possiamo esaminare ulteriormente la questione.

Posted 3 years ago

“Placed an order, order was missing from box. All beauty asked for photos of box which clearly showed signs of being tampered with. Allbeauty called me a liar and refused to help. Currently using a 3rd party to claim. Disgusting treatment. To confirm I never disputed that you did not dispatch the order. My issue is somewhere in between the parcel was tampered with. I asked for proof of when the parcel was last weighed and your response was "you cannot help further". My order did not arrive regardless. Your customer service is disgusting”

Helpful Report

Posted 3 years ago

Further to your feedback, we can confirm that all matters like this are investigated fully with all departments and delivery agents concerned and all details are passed on back to the customer. We can confirm that you have been in touch with our Customer Support team directly and they have advised on the outcome of the investigations that have been completed with the Royal Mail and our warehouse supervisors.

Posted 3 years ago

“It’s been 11 days and I still don’t have my delivery …”

Helpful Report

Posted 3 years ago

We are sorry to hear that your parcel is taking a little longer than hoped. We note that your delivery has passed through our UK Export Customs but has yet to clear your local Customs department. Once it has it will be passed on to our local delivery partner and will track with the local tracking number supplied. As your parcel is still within our delivery time frame we wouldn't class this as overdue yet. However if your order is not with you within our maximum time frame please don't hesitate to contact us directly as we would be happy to help. Full details of our delivery time frames for Western Europe are shown on both our FAQs and T&Cs pages.

Posted 3 years ago

“Purchased 1 million parfum via all beauty! Received the package as I should however this fragrance is very strong and last a fair few hours! However this bottle which I received it struggles to even last 10 minutes, I took the time to take it to boots to compare with Thier sample and there was a clear difference! The bottle is currently on its way back to YOU and I just hope I get a full refund as promised. On a positive note the email support has been very good with fast responses.”

Helpful Report

Posted 3 years ago

We buy this fragrance directly from the brand owner so this fragrance should have arrived in perfect condition as it would be coming from the same direct source as the bottles sold in the major high street stores. However if this is a perfume you have used before and you feel this bottle isn't as it should be we would always be happy to help. Perfume is an alcohol based product and therefore on a rare occasion it can become faulty. A number of factors can affect fragrance such as packaging or manufacturing issues or a change in storage conditions and these could destabilise a fragrance in much the same way as these issues can affect wine. We note we have already supplied you with our returns details and look forward to resolving this for you going forward.

Posted 3 years ago

“To write a review must receive the product. Been more than a week product still in transit. On the other hand got other products ordered from another brand on the same day delivered.”

Helpful Report

Posted 3 years ago

Further to your feedback, we are sorry to hear that you are unhappy with this. I can see that the delivery aim to Australia is 10-15 working days and so far your parcel has only been in transit for 8. If you require further assistance with this order please contact us directly.

Posted 3 years ago

“Very very very unhappy with allbeauty they did not believe me when I said I didn't recieve my free sample I asked 3 times for the sample but to no avail.so I will not be ordering any more goods from allbeauty.”

Helpful Report

Posted 3 years ago

Further to your feedback, we are sorry to hear about this. We have looked into this and can see that this matter is being looked into with our warehouse supervisors and someone from our Customer Support team will contact you directly to offer further assistance.

Posted 3 years ago

“Still haven’t received the product nor any updates on its progress. So not that happy.”

Helpful Report

Posted 3 years ago

We send out the tracking link for your parcel with our confirmation of dispatch email. You should be able to follow your orders journey from our UK warehouse facility to your country's local delivery service with this. We note from the current tracking status that your parcel has now arrived in Australia and been presented to Customs. Delivery should follow shortly. If you would like any further help or are having trouble locating your tracking link please contact us directly and we can supply this for you again.

Posted 3 years ago

“Delivered to the wrong address. I sent customer service a screenshot of the order that clearly shows correct delivery address was inputted by myself at time of order . Didn’t receive product and total waste of time and money.”

Helpful Report

Posted 3 years ago

Further to your feedback, we are sorry to hear that your order went to the incorrect address. We can see this order was placed online and we have since emailed you directly to get this looked into further for you.

Posted 3 years ago

“I have not received my item”

Helpful Report

Posted 3 years ago

Further to your feedback, we are sorry to hear about this. We have looked into this and can see that your parcel is available for collection from the nominated collection point, please view the tracking provided for further details.

Posted 3 years ago

“Non ho ricevuto ancora nulla!”

Helpful Report

Posted 4 years ago

In seguito al tuo feedback, siamo spiacenti che tu non abbia ricevuto il pacco, posso vedere che siamo ancora nel nostro obiettivo di consegna. Ho controllato il tracciamento per te oggi e posso vedere che il tracciamento è stato aggiornato oggi e il pacco dovrebbe essere con te nei prossimi giorni

Posted 4 years ago

“I cancelled the order immediately. Nevertheless it was sent to me (Germany). Now I have to pay the postage and customs.”

Helpful Report

Posted 4 years ago

Further to your review, we are sorry to hear about this. We have looked into this and unfortunately cannot see any correspondence from you regarding this. As we did not receive the cancellation request the order was dispatched. Please refuse delivery if you do not wish to receive the parcel.

Posted 4 years ago

“I have not received my purchase as yet!”

Helpful Report

Posted 4 years ago

Further to your feedback, we have looked into this for you and can see that the parcel is on its way to Australia and is still within the delivery aim of 10-15 working days. If the parcel has not been received after 15 working days from dispatch please contact us directly for further assistance.

Posted 4 years ago

“Dopo 11 giorni dal pagamento, non ho ancora ricevuto il pacco e non riesco nemmeno a capire dove sia.”

Helpful Report

Posted 4 years ago

In seguito al tuo feedback, ci dispiace apprendere che il tuo pacco impiega più tempo del previsto. Abbiamo esaminato questo per te e possiamo vedere che questo pacco è attualmente in fase di elaborazione in dogana e dovrebbe essere rilasciato a breve.

Posted 4 years ago

“Fake”

Helpful Report

Posted 4 years ago

Further to your review, we are sorry to hear this. We can confirm that all items are authentic and as you should find in a store. If you have received an item that you are unhappy with please contact us directly at customersupport@allbeauty.com for assistance.

Posted 4 years ago

allbeauty is rated 4.6 based on 3,177 reviews