allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,177 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my package so hard to give a review”

Helpful Report

Posted 4 years ago

Further to your review, we can confirm that the Royal Mail collected your parcel on the 1st of December and it is tracking as received at their Mail Centre now so we can confirm that it is on it's way. Unfortunately with the increase ordering due to Christmas and people being unable to shop in their high street due to Covid this has push levels of online orders beyond any previously seen by the postal services and this is contributing to some slight delivery delays for which we apologise.

Posted 4 years ago

“Still have not received my parcel, so not happy. My reference number is 52726365 men’s Aftershave Please get back to me ASAP.”

Helpful Report

Posted 4 years ago

Further to your review, we have checked on your tracking page and can see that the Royal Mail attempted to deliver your parcel on the 2nd but unfortunately no one was in. Please login to the Royal Mail with your parcel tracking number where you can view the options to re-arrange delivery or collection. Your tracking number is on your dispatch email and can also be found on your account 'order history' page on our website.

Posted 4 years ago

“I am still waiting for my delivery! It’s been a week so far!! I don’t recommend!!”

Helpful Report

Posted 4 years ago

Further to your review, we have checked on your order tracking and this was dispatched on the 25th and shows on Royal Mails tracking page that it was delivered on the 28th. As we have a delivery aim of 2-3 business days for our standard tracked service this arrived within the usual time frame. If you ever require a faster service we do have next day services available for the UK. These can be viewed and selected at our Checkout. Full details of all our services are available on our Delivery and Returns page.

Posted 4 years ago

“Brutal experience. I placed my order on November 6, 2020 and I still have not received my order. The web site mentioned that it would take 4-6 days to receive my order, which is completely acceptable. Can't say that I would use allbeauty again.”

Helpful Report

Posted 4 years ago

Further to your review we are very sorry your parcel is taking a little longer than usual to arrive. The majority of our orders dispatched to the United States do arrive within our quoted delivery aim. However during busy period and with the unfortunate current pandemic,on occasion orders can take a little longer to arrive. We have checked on your order and can confirm it was dispatched from our UK warehouse facility on Monday the 9th of November and we can see from your local USA postal service that this in now tracking with an expected delivery date of Wednesday 25th of November. If you require any further help with your order please don't hesitate to contact us directly.

Posted 4 years ago

“I tried several times to attain a recommendation discount but to no avail! I’d like my discount!”

Helpful Report

Posted 4 years ago

Further to your review, we can confirm that we have checked your order and the discount code has been applied at checkout and you have had a 10% discount on your successful order. Please note these codes are for a single use so cannot be applied to subsequent orders. If you require any further help please don't hesitate to contact us directly.

Posted 4 years ago

“i cant even track my order and i have not received any emails telling me when my order was going to come or how long my order was going to take to come. i will not be ordering from you guys ever again.”

Helpful Report

Posted 4 years ago

We are sorry to hear this and can confirm your order was dispatched on the 14th and is tracking. We send our customers both order confirmation and dispatch emails and these are both sent automatically. Possibly as it's your first order with us your service provider has forwarded these on to your spam/junk folder in error. We also add your tracking number to your order details on your account so you can view your parcel Royal Mail tracking number from the order history page on our website once logged in. If you require any further assistance please don't hesitate to contact us directly as we would be happy to help.

Posted 4 years ago

“Still waiting for my order”

Helpful Report

Posted 4 years ago

“İ have orderd parfum but did not get it :( İts been a week”

Helpful Report

Posted 4 years ago

We can confirm we received your order on Thursday and your parcel was dispatched from our UK facility the following day on Friday the 13th of November. Deliver to the Netherlands takes on average 2-3 business days (Monday to Friday), following dispatch. Therefore as we are only on the first business day at the moment we would advise allowing a little longer for your parcel to arrive. If you require any further assistance please don't hesitate to contact us directly as we would be happy to help.

Posted 4 years ago

“ik heb betaald en een maand later nog niets ontvangen”

Helpful Report

Posted 4 years ago

Bedankt voor je review. Het spijt me zeer dat je je pakket niet hebt ontvangen. Ik kan zien dat je contact hebt gehad met een van onze klantenservicemedewerkers en dit is voor je opgelost.

Posted 4 years ago

“Why are you asking me to write a review of something I haven't actually received yet!!!”

Helpful Report

Posted 4 years ago

Further to your review I have checked the tracking for this parcel and this should be delivered to you later on today

Posted 4 years ago

“I still haven't received my order”

Helpful Report

Posted 4 years ago

further to your review. I can see that your parcel was dispatched on the 25th of October and is on its way to you. Our estimated delivery is 2-3 business days from dispatch and your parcel should be with you in the next few days.

Posted 4 years ago

“I havent received my package yet?!”

Helpful Report

Posted 4 years ago

I can see that your parcel was dispatched on the 12th of October and our estimated delivery is 2-3 business days days. However due to the ongoing situation with the coronavirus some parcels are taking slightly longer to arrive

Posted 4 years ago

“Great variety of products, competitively priced& very good delivery service”

Helpful Report

Posted 4 years ago

“Unfortunally I still haven't recieved my purchase :(”

Helpful Report

Posted 4 years ago

Your order was dispatched from our UK warehouse facility on Friday the 4th of September. Delivery to the Netherlands takes on average 2-3 business days (Monday to Friday), following dispatch, however on occasion a parcel may take slightly longer to arrive on this service. Your order can be tracked using the link shown on your order details in your account order history page or from your dispatch email. If you require any further assistance with your order please don't hesitate to contact us directly as we would be happy to help.

Posted 4 years ago

“I still haven’t received my order and I cannot check the status of it either not happy”

Helpful Report

Posted 4 years ago

Further to your feedback. I am very sorry that your parcel has not arrived. I can see that you have not contacted us regarding this parcel. Someone from our customer service agents will be in touch with you directly.

Posted 4 years ago

“How disappointing. I ordered the Elemis cream for £104 and received an unwanted £28 product instead!!! No time to change it as it was for my wife’s birthday today. First and last time I use the site”

Helpful Report

Posted 4 years ago

Further to your review, We are very sorry that you have received an incorrect item this was due to a packing error in our warehouse. Someone from our customer service team will contact you directly.

Posted 4 years ago

“Het pakketje is niet eens verzonden en ze willen feedback! Grap!”

Helpful Report

Posted 4 years ago

Further to your review, I can see that your parcel was dispatched on the 28th of August and is on its way to you and our estimated delivery is 2-5 business days and the parcel should be with you shortly.

Posted 4 years ago

“I haven’t received the item yet even though they’ve took the money out.If possible can I get a refund.”

Helpful Report

Posted 4 years ago

Further to your review I have had a look at the tracking and can see that the parcel is on its way to you and should be with you shortly I have checked the Royal Mail tracking today and this shows Your item has reached North West Midlands MC and will now be sent to your local delivery office. If you do not wish to keep the parcel when this has arrived please contact us directly.

Posted 4 years ago

“I don't know I still don't receive my parcel”

Helpful Report

Posted 4 years ago

Further to your review I have had a look at the tracking and can see that the parcel is on its way to you and should be with you shortly our estimated delivery is 2-4 business days from dispatch.

Posted 4 years ago

“Package did not arrive”

Helpful Report

Posted 4 years ago

I am very sorry that the parcel has not arrived I can see that my colleague has started an investigation with Royal Mail and will be back in touch with you as soon as we have had a reply back.

Posted 4 years ago

allbeauty is rated 4.6 based on 3,177 reviews