allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,170 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,170 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Jimmy Choo illicit perfume in May. Just finished my last bottle and opened this bottle to find that it doesn’t even smell of Jimmy Choo scent. I sprayed it to see if it made any difference, within less then 5 mins there’s no smell at all. Contacted customer services by email to be told I’ve had it more than 30 days and to read their terms and conditions!! Absolutely disgusted. This product definitely does not meet the description, and is definitely not jimmy choo!! I’ve used this perfume for years and know what it smells like. I definitely will not use this company again. Would rather have given my money away than spent it on a bottle of fake perfume fit for the bin!! Will be seeking further advise on it to see why your still able to trade and take peoples hard earned money. People be aware, you would be better spending an extra couple of pounds and going to reputable sellers who honour what they sell you, wish I had done that !”

Helpful Report

Posted 3 years ago

I am very sorry that you are not happy with the item that you have received and have been misinformed of our returns policy. I can see that one of my colleagues has emailed you directly regarding this issue.

Posted 3 years ago

“Ordered ELemis item and the last roughly 10-15% was unable to get from bottle, spoke with Elemis they do not supply to this company and all beauty say return registered post and they will look into it ,, postage and package obv down to me ... will not use again”

Helpful Report

Posted 3 years ago

Further to your review, when any brand states that someone is not an authorised stockist of theirs they simply mean that they don't directly supply the company concerned. We stock over 13,800 lines and buy our stock from a number of reputable beauty wholesalers as well as dealing with many brands directly, as is common for many beauty retailers. We have a Freepost returns address available on our website for our UK customers to use and can see that this has already been emailed to you. However we note that you have now been in direct contact with our Customer Service Team and they have resolved this issue for you. If you ever require any further assistance with your order please don't hesitate to contact us again.

Posted 3 years ago

“Bought a foundation, the colour was wrong and despite their 60 day return policy they are refusing the exchange. Not pleasant on the phone to say the least and given I was simply asķing for an exchange for the right colour and not a refund I found their customer service to be harsh and unhelpful. Sent the product back anyway see what happens. Hopefully not all their staff is unreasonable.”

Helpful Report

Posted 3 years ago

Further to your review, if your cosmetic item is unused and unopened it can still be returned under our 60 day returns policy and we would be happy to accept it back. Unfortunately as with the majority of retailers, for reasons of hygiene and safety, we cannot refund or exchange any cosmetics that have had a hygiene seal removed or show any signs of having been used, unless they are faulty.

Posted 3 years ago

“It's fake and wears off quicker than original estee lauder, I don't mind copies for a reasonable price but this is an over priced copy, don't waste your money, why not just be honest and say it's a copy”

Helpful Report

Posted 3 years ago

Further to your review, we are very sorry to hear that you were not happy with your new fragrance. Packaging can vary slightly depending on where and when the product was produced. However the contents of the bottle should remain the same and be as expected whether purchased online or from a high street store. Our products are all sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. I can see that you are emailing one of our customer service agents regarding this issue.

Posted 3 years ago

“Scam. Do not use. As others have said, I suspect the £180 creed I purchased was a fake!!!”

Helpful Report

Posted 4 years ago

We have checked your account registered with your email address and we have not sent any Creed products to you. Please check on your account order history page to confirm this. All our products are sourced from reputable brands and beauty wholesalers so our perfumes and aftershaves should arrive in perfect condition every time and be exactly the same as you would expect from any high street store. If you require any further help please don't hesitate to contact us directly.

Posted 4 years ago

“Absolutely fake eau de toilette from Eau d'Issey. The package, the smell. All of it. FAKE FAKE. THIS IS THE REASON FOR THEIR LOW PRICES. IT WAS A GOOD LESSON I GOT FROM THIS WEBSITE. SHAME ON You.”

Helpful Report

Posted 4 years ago

We only purchase our stock from well established brands and beauty wholesale companies and all our products should be received in exactly the same condition as they would be if purchased from any high street store. On the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers and note that we have already supplied you with our returns details should you wish to return this bottle. If you would like to know a little more about our company's 15 year history please see the 'About us' links at the bottom of our website page, where you can view details of our journey, recent awards, and our salon details.

Posted 4 years ago

“They definitely sell fake/replica perfumes. I compared two jimmy choo l’eau, one from the Fragrance shop and one from here. The different coloured bottles, the one from here is dark and grey and the lid is hard to take off compared to the one from Fragrance shop and it also smells off. Do not recommend this site. Doesn’t smell the same at all!”

Helpful Report

Posted 4 years ago

Further to your review, all our fragrances should arrive in pristine condition and be exactly as you would expect from any high street chemist or department store, although brands can update their packaging from time to time. Our products are all sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. We do not appear to have heard from you directly, however if you still have concerns and require further assistance with your order please let us know as we would be happy to help.

Posted 4 years ago

“Selling photos of bronzer than are completely different shade, requesting photos and then saying they don’t accept photos. Waste of time, bad service and mis Selling never mind the delay in replying to emails”

Helpful Report

Posted 4 years ago

Further to your review, we are very sorry that you were unhappy with the colour of our photo for this bronzer. It can be difficult to give a true representation of make up colour online as the image tone can look slightly different on individual devices. Your feedback has now been passed to our stock team so that they can take this into consideration and look into this image further to see if we can improve on this going forward. We can see from your order history that you have been in correspondence with us regarding this matter and we have already arranged a full refund for you. If you require any further assistance please don't hesitate to contact us again either by email or phone. We respond to the majority of our emails within 24 hours and would be happy to help.

Posted 4 years ago

“I ordered 3 mens perfume as a birthday gift from allbeauty and sadly im dissapointed and feel ashamed to give it as a gift as it is NOT genuine. I want a refund!”

Helpful Report

Posted 4 years ago

All our fragrances are sourced from reputable beauty wholesalers and brands and on the rare occasion a product arrives damaged or faulty in some way we would always resolve this for our customers. We are very sorry to hear that there was a leak and that you were not happy with the condition of your goods on receipt. We note we have already been in direct correspondence with you regarding your order and are in the process of resolving this issue with you.

Posted 4 years ago

“Unfortunately the perfume i received isn't genuine :( The box and the bottle are extremely different compared to the one i already have plus doesn't last on me more than an hour which wasn't the case with my other perfume. Very disappointed”

Helpful Report

Posted 4 years ago

Further to your review, we are very sorry to hear that you were not happy with your new fragrance. Packaging can vary slightly depending on where and when the product was produced. However the contents of the bottle should remain the same and be as expected whether purchased online or from a high street store. Our products are all sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. We see that you have already emailed us directly and we have already arranged for your bottle to be returned and refunded for you. If you require any further assistance in the meantime please don't hesitate to reply to our last email as we would be happy to help.

Posted 4 years ago

“Ordered 3 weeks ago, item still not arrived. Tracking number never worked from the start. Now have to wait on an investigation from Royal Mail. Disappointed is an understatement. Won’t use again. Just want a refund.”

Helpful Report

Posted 4 years ago

We are very sorry for the loss of your parcel on this occasion. We note that following the Royal Mail investigation into your missing parcel you were refunded in full as requested. Please accept our apologies for any inconvenience caused on this occasion.

Posted 4 years ago

“I have put my faith in this company for many years and even recommended them previously to friends. I dont bad mouth without probable cause, but the products I recieved are NOT genuine! My partner recently ordered me 3 bottles for my birthday, I noted ALL 3 bottles weren't the usual clean cut finish that you would get from a department store. Reasons for my argument One bottle has a leak from the lid, (again, I've never had genuine bottles leak from the top) All 3 have a strong smell of alcohol, dont seem to have the normal layers of perfume just 1 main smell Foil at the top of the lid is flaking It's a shame, that some companies have no qualms with basically robbing people. A lot of customer replies are very cleverly worded and feels like there is no real responsibility. Ie It SHOULD be of the same standard as what you would expect. Umm, if a product is genuine it WOULD be the same exactly...”

Helpful Report

Posted 4 years ago

We buy these brands directly so all these fragrances should arrived in perfect condition every time. However on a rare occasion there can be a manufacturing issue with any product. If a perfume has a faulty seal and is leaking this could also affect the quality of the fragrance inside as the container would no longer be airtight. The leaking perfume could also cause damage to any decorative metal finish on the lid as eau de perfume is a mix of alcohol, as well as essential perfume oils and water. We would never leave a customer with a faulty or damaged product. However as you have not contacted us directly concerning this order we will write to you via your registered email address to offer you further assistance with resolving this for you.

Posted 4 years ago

“Returned 3 items back separately, only got the refund for one of them. Tracking shows all of them are delivered, but customer care is refusing to issue the refund saying that their warehouse have not received the items. Tracking showed that it was delivered last month, and their warehouse is having problems verifying their own inventory, but the customer is paying the cost? That is not right at all. This is frustrating and irresponsible of the company.”

Helpful Report

Posted 4 years ago

Further to your review, we have checked on your account and to date we have refunded 3 products for you. 1 item was refunded in March and 2 other products in April. Unfortunately if items are returned separately some may have become delayed during their return journey from the USA to our UK warehouse facility. If you require any further assistance with your order please don't hesitate to contact us directly as we would be happy to help.

Posted 4 years ago

“Instant Lip arrived. It was all sticky like it had leaked and I got one click out of it before it ended. Basically it was empty. Very disappointing for the £12.50 I paid. I won’t be buying from all beauty again :(”

Helpful Report

Posted 4 years ago

We are very sorry to hear of your experience, it does sound like this is a faulty product if there are signs of it having leaked. We do not appear to have heard from you directly so our Customer Services Team will contact you to offer assistance with resolving this for you.

Posted 4 years ago

“I have ordered Black Opium eau de parfume 90ml as a present for my daughter an I have received Y Live eau de toilette 100ml for men.”

Helpful Report

Posted 4 years ago

Please accept our apologies for the unusual packing error with your order on this occasion. We see that we have already sent out the correct item for you on the 18th of April. If you require any further help with your order please don't hesitate to contact us directly as we would be happy to assist you.

Posted 4 years ago

“I have just received my Dolce and Gabbana light blue perfume and my God it doesn't smell anything like D&G. It's one of my favourite and I'm so disappointed with what I got. Moreover when you open the lid the silver part comes off as well making it so fake. This is not right at all. We buy in faith and receive the opposite of what we paid for. It's not fair.”

Helpful Report

Posted 4 years ago

We are very sorry to hear of this issue. If the silver paint is lifting on the lid this could indicate a small leak may have occurred at some point as the alcohol in the perfume could damage paint. This could also explain why the fragrance may not be up to it's usual standard as a faulty seal would also allow the air into the product which could affect the quality of the perfume. We note that we have been in direct contact with you and have already sent you a replacement bottle. Please don't hesitate to contact us again if you require any further assistance.

Posted 4 years ago

“I ordered a product on March 30 and was informed it would arrive in 4-6 days. I am still waiting. I contacted the company and they said they wait 20 days before looking into it further. Do not buy from them. Horrible "service".”

Helpful Report

Posted 4 years ago

We are sorry to hear that your parcel has been taking a little longer to arrive than usual. As a UK based company our delivery aims for America are based on the average time of arrival to your location during normal business operation. Unfortunately at this unusual time the postal service have advised that deliveries may be affected in all locations as a result of the precautionary measures and in some areas, temporary closures in place due to the Coronavirus. Hopefully your tracking will update again soon and your parcel be with you shortly. If we can be of any further assistance in the meantime please don't hesitate to contact us.

Posted 4 years ago

“Bought Philips epilator Satinelle, says on the box. Firmly grips even fine hair☹️. Doesn’t grip anything. Waist of money. And it looks like it’s used already?”

Helpful Report

Posted 4 years ago

We sell a lot of Philips epilators and can confirm that this is a popular product. We only sell brand new stock and these products come with a hygiene seal which should be intact when received. If there are signs of it being damaged in some way please contact us directly with clear images of the fault concerned or alternatively return the product to us so that we can assist you further. We would be happy to help.

Posted 4 years ago

“batch code does not exist which makes item FAKE , when contacted customer service, they said warehouse staff is too busy to check batch codes for me. Appalling service. I believe item is fake”

Helpful Report

Posted 4 years ago

Further to your review, we are sorry to hear that you are unhappy. We have been unable to locate an order or account for you from your email address. Please contact us directly so that we can find your account and offer you further assistance. All our fragrances are purchased either directly or from established, reputable beauty wholesalers and therefore unless faulty in some way, all our products should arrive in exactly the same perfect condition as they would if purchased from your high street. Stock holdings vary continuously in a busy fulfillment warehouse as batches sells through and stock is rotated. As we are fulfilling several thousand orders daily it is not possible for us to provide an individual product checking service. However we do offer a 60 day no quibble returns policy for any unwanted, unopened goods should you ever prefer to return an item. Details of this are on our website.

Posted 4 years ago

“Really should be no stars I brought a bottle shalimar last year kept it wrapped in drawer until ready to use which was yesterday Scent is awful Color of perfume does not look right have worn shalimar on and off for 40 years this is nothing like it. Emailed customer services got a lame reply advising terms and conditions say responsibility mine to prove ok within 6 months of receipt fair enough but as didn’t need it didn’t open it . I don’t feel this is the genuine perfume which was my issue.not good enough. Have used all beauty before but now never again.customer service appalling not the way to keep customers”

Helpful Report

Posted 4 years ago

We are very sorry to hear you were not happy with your old order and the reply received from our agent. We will ask a supervisor to look into your enquiry and get back to you personally. All our products are sourced from reputable brands and beauty wholesalers and therefore the authenticity and quality should always be exactly the same whether purchased with us or purchased from a high street location. On the rare occasion an item arrives damaged or faulty in some way, we are always happy to resolve these issues for our customers however we do ask that the fault is reported within a timely manner. Perfume does not have an expiry date however a number of factors can affect fragrance such as light and heat and if not stored correctly this may destabilise a fragrance in much the same way as can affect wine. It is therefore unlikely that any company could offer an open ended guarantee on product quality once a product has been sold and has been outside of their own facility for sometime.

Posted 4 years ago

allbeauty is rated 4.6 based on 3,170 reviews