Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.48

1.5 Rating 546 Reviews

8 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon Canada made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery people must all have broken fingers because they NEVER ring the doorbell. I love in an apartment complex and they just leave it at the reception area (which is not secure) or between the 2 doors (which is definitely less secure than the reception area). I have complained about this several time and I am always told that they will leave a message for the delivery department but it continues to happen. They obviously don’t care about their customers.”

Helpful Report

Posted 1 year ago

“My account was hacked on Mon. Dec. 18, 2023 and I told them about the call I rec. and that the person called from THEIR customer service number and he had accessed all my confidential info in my account including my credit cards. They ignored the part about the scammer calling from the Amazon customer service # and told me not to use my acct. for 2 days and not to touch the items that appeared in my cart as they were looking into it. I waited 4 days then checked my account and the items were still in my cart and when I called them again I was put through to a female who kept telling me that there was noting in my cart. I asked her TWICE to confirm that I was speaking to Amazon Canada and she said yes. After 23min on the phone with this person, she finally said "oh I know what the problem is, this is Amazon.com not .ca." Are you ^%%$ kidding me!!! I was then transferred to .ca and left on hold for 20min only to get an individual who said he did not have experience with this sort of stuff and eventually said that he was forwarding my file to their fraud dept. which I remarked that it was supposed to already be there as of the Mon. when I originally called. I also asked him to place a hold on my Prime subscription as it was due the next day and I had no credit cards because I had to cancel them and he said he would take care of it. That same day I rec. an email from amazon Prime stating that I had no credit card on file and 2 more following that stating that there were problems with my card so thank you for that customer service. I called them again today (Dec. 30/23) after getting another email from Prime and I could hardly understand the woman as she kept cutting out and as she was claiming to fix the issue(s) she just hung up on me. What the hell is wrong with Amazon? This has been such a disgusting experience and after 2 weeks I still have NOT rec. any correspondence from them about dealing with the HACK and violation of my personal information. Perhaps they should also consider putting the number to customer service on the site instead of people having to google it. Is it a friggin secret???”

Helpful Report

Posted 1 year ago

“Scammed into paying for Amazon prime. I canceled my trial membership and Amazon still decided to make me pay for a second month. Garbage company I will not ever sign up for Prime free trial again. When I spoke to customer service they say it's through Google pay and can't do anything...what a scam!!!!! Don't shop Amazon!!!!”

Helpful Report

Posted 1 year ago

“The refund will be expected in 1month minimum... No coment they took the money directly but they don't refunded...”

Helpful Report

Posted 1 year ago

“Reason for Prime shopping with Amazon Canada was because shipping was expeditious and returns were simple and free. Have been a frequent customer for the past several years and was subjectively, happy with my purchases and hassle free returns. Recently, they have started to charge return shipping fees and delivery service was well below par. Frequent scheduled deliveries could not be accomplished due driver unable find address or claims not being able to access building that required access codes already provided in delivery instructions. Very unprofessional! Live Chat with AI is impossible and there is no option for chat with human customer services. Did not receive any call back even when requested!”

Helpful Report

Posted 1 year ago

“Today the Amazon courier left my item soaking wet in the rain, when 3 steps away, it would have been left out of the rain and dry! Why? Because they obviously couldn't care less!!!! Another day they left my items on the bottom step (of 7!). What's next? Leave it on the lawn? In the driveway? At the curb? Or stolen??? No knock on the door, no ring of the bell. And worse, AMAZON.CA condone this!, posting the line "at or near the front door or porch"? What? No REPUTABLE companies would dare to call that a "delivery service". Don't order anything you can't afford to have damaged or stolen!! I'm done with their carelessness and lowball effort in handling items I have paid for, that I expect to be treated with respect and care. I am taking my future business elsewhere. The rating AMAZON.CA deserves for their "delivery service" is an absolute NEGATIVE!”

Helpful Report

Posted 1 year ago

“major bait & switch from the early days. in the early days, they sold name brand goods at warehouse prices. now it's almost all cheap, off-brand, inferior, dollar-store quality junk sold at regular retail outlet prices. The handful of name brand quality items still available are usually substantially more expensive than at retail stores. and with every big-box store offering online shopping now, amazon.ca no longer offers anything unique or worthwhile with their services.”

Helpful Report

Posted 1 year ago

“Delivery driver in the village of Shanty Bay Oro-Medonte Ontario. At approx. 11:15 I observed him twice not stopping at stop signs. Numerous times I have witnessed unsafe driving (excessive speed distracted driving ect )”

Helpful Report

Posted 1 year ago

“So it is 1st Dec 2023 and this order leaves in the morning from an Amazon facility 30 mins away from my home and does not get delivered the whole day. By the way I am on the east side of Toronto and the weather was nowhere close to severe. Looks like Amazon will close down services when it actually gets worse in Jan to March. If they cannot deliver by estimated time why do they even provide a delivery date. Atleast one will not waste time ordering for urgent items.”

Amazon Canada 1 star review on 2nd December 2023

Helpful Report

Posted 1 year ago

“HORRIBLE customer service!!! Tried calling to get help and the lady wouldn’t let me speak and when I asked her name she just hung up on me. All I wanted was help with an item that has in accurate information. This is not a company I would want to spend my money at that have employees who treat you this way. GARBAGE”

Helpful Report

Posted 1 year ago

“They sent me wrong item and i returned next day and i have not received my refund after 2 months still on going ripoff they refuse to give my money back after their screw up. I now have to go file Visa charge back.”

Helpful Report

Posted 1 year ago

“All the light fixtures I ordered from Amazon are not approved for use in Canada, so electrian cannot install in our new house. Very disappointed in Amazon selling product that is not approved for use in Canada.”

Helpful Report

Posted 1 year ago

“Amazon driver tried pushing past a resident in a secured building, got into an argument with the resident, and then tried to find a spot to dump his packages in the lobby since he could not get anywhere else. When confronted about it, and told to contact the people he was trying to deliver to on the intercom, he dumped 1 package and left the area with the rest of them.”

Helpful Report

Posted 1 year ago

“3 times this year Amazon has charged my credit card for fees I don’t use. Twice for Prime and once for channels. Refunded both prime charges. But I closed my account and then noticed the channel charge of 14.68. Would not refund because my account was closed. Literally called them 1 hour after closing my Amazon account. Said they couldn’t find the transaction once the account was closed and yet they can find my credit card to charge me for stuff I don’t use. Have had to open a dispute thru my bank. Ridiculous that they wont look up the transaction, you know it is recorded some where so the can get that money”

Helpful Report

Posted 1 year ago

“Amazon would not honor a lower price even if the purchase was within a week. Customer service won't even bother in listening ... With this economical situation a credit would had been nice ... Other companies like Walmart offer better services in this kind of situations which really helps the consumers a lot”

Helpful Report

Posted 1 year ago

“Garbage company can't figure out how to mail a simple package properly.”

Helpful Report

Posted 1 year ago

“I ordered a closet organizer which I had to return as it was not what I wanted. Return requested. Brought it to the post office on October 16. The item was delivered to Amazon on Oct 23 as per tracking ( Canada Post). I waited two days after that , no refund ( $233.40). I called. The agent told me it will be refunded on Oct 31 . On Oct 31 I dud not receive it. I called and the agent now told me yes we received the item on Oct 23 but refund will be on Nov 9!!! No way to escalate !!! I called today on Nov 9 and the agent told me that the refun will be issued on Nov 15 !!!! Crooks criminals using our money !!!!”

Helpful Report

Posted 1 year ago

“Delivery IS ALWAYS AN ISSUE WITH THIS CROWD!!! I am not ordering anything from them again, this most recent order was delivered to the wrong address. I called the Police, made out a report, called VISA, cancelled payment. Amazon obviously hires SUSPECT INTELLIGENCE to deliver our packages. That's 3 times this year alone, so I am down forever! I will gladly pay a higher price for COMPETENCY!!!!!!!!! As for the BS questions below, I NEVER RECEIVED THE PRODUCT!!!!!!”

Helpful Report

Posted 1 year ago

“Worst delivery system ever….can’t ring a doorbell, can’t deliver within promised time….I used to but a lot on Amazon but not anymore….I’ve complained before but no one seems to care”

Helpful Report

Posted 1 year ago

“My return was delivered by purolator to rocky view Alberta. Amazon is claiming they did not receive it when there is proof they did and will not issue me my refund ATT002501485”

Helpful Report

Posted 1 year ago

Amazon Canada is rated 1.5 based on 546 reviews