Amazon India Reviews

Name: Amazon India
Rating: 3.82

3.8 Rating 1,818 Reviews

73 %

of reviewers recommend Amazon India

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3.8

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 5 star review on 6th August 2025

170

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“,,C.u.s.t.o.m.e.r,,C.a.r.e,,N.u.m.b.e.r //7890251765//+7890251765Flipkart ,,C.u.s.t.o.m.e.r,,C.a.r.e,,N.u.m.b.e.r //7890251765//+7890251765// Flipkart ,,C.u.s.t.o.m.e.r,,C.a.r.e,,N.u.m.b.e.r //7890251765//+7890251765// cal/ cal”

Amazon India 4 star review on 20th March 2021

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Posted 4 years ago

“Product has been delivered before date of delivery didn't received call from a delivery boy at the end delivery office says they have returned the parcel back wastage of time...... Shitty service”

Amazon India 1 star review on 13th March 2021

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Posted 4 years ago

“Products not delivered lost ...customer care has no answer....”

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Posted 4 years ago

“Shitty Service. Worst experience. I am so mad at amazon.”

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Posted 4 years ago

“Amazon started a forgery. Joining with third party and started scam.”

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Posted 4 years ago

“Really bad customer service”

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Posted 4 years ago

“I was ordered yesterday godrej professional keracare repair shampoo and mask which was costing me for Rs. 1508. But when the package delivered by the delivery guy that was leaked. And delivery boy said, sir this is not our mistake that was basically a packaging team mistake. So we have returned that package and with in 5 mins we got a call from amazon care they just gave 2 options. if yow denay to to take this package press 1 or if the delivery boy doesn't contact press 2. And we press 1 then they cut the call. I don't know what was happend. Seriouslly bad experience in the begaining of the morning.”

Amazon India 1 star review on 2nd March 2021

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Posted 4 years ago

“I love this app! The service is accurate and has fast real time efficiency. It helps monitor and keep track of many of your devices functions with accurate locations and times. The staff and everyone behind this app have treated me with the utmost professional and friendly customer service. Responding and answering my questions in a timely manner. I highly recommend this service!”

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Posted 4 years ago

“Best service is provided. products are delivered safely and quick loved their service.”

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Posted 4 years ago

“Amazon customer service 8670997490”

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Posted 4 years ago

“I ordered items on amazon.in thrice the first two got cancelled without any call from the courier service or Amazon , just got an email and refund policy terms .. the third time because it was valentine's day I paid extra money to be delivered it on valentine's day wrote my whole address and they accepted my order money was deducted then I get a call in the middle of the day that my pincode is not available for delivery , we call customer care the first time they agreed it to be delivered I have it on phone record we were assured by Ms. Supriya and once we disconnected the call the order was cancelled within seconds of disconnection of call we called again , Mr.prashant gave us some stupid answers we asked for escalation call to a superior Mr. Jagdeep talked to us for more than the time accepted with no solution and just a sorry , no refund,no delivery, no service to be satisfied with and then disconnected the call on my face saying this issue is just going round and round and with no courtesy he disconnected the call on my face . I am so disappointed with how you people handle customers and thier issues ... I am disgusted of how I was treated and with no solution I am stuck my valentine day was ruined felt like you people don't know the feeling of love or your customers . Please it's a humble request that being a multi-intrenational company you should be more considerate . Thank you Sejal Patel”

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Posted 4 years ago

“Fake Prime Member Rebulic Day Early Access Sale. Was charged Rs 2500 more than the republic day sale very disappointed on such gimmicks practiced my the most customer centric organization in world.”

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Posted 4 years ago

“i wanted a link to write a seller review, but Amazon did not provide that option for one specific seller "Cloudtail India". when i contacted the custoemr care, they just kept on saying that they are sorry for the inconvenience caused to me. i don't need customer care exec.'s "sorry". i need a link for writing this seller's review. they said i should mail to Amazon, but i know from past experience that Amazon doesn't respond to such mails, as they don't care about negative feedback. sorry that this girl [customer care exec.] was on the call and couldn't solve my problem which seems more to be with Amazon as an online selling platform. also if you write negative feedback about the seller in the product review then Amazon rejects the review. clearly, Amazon is protecting this seller inspite of the pathetic service they are providing and not giving an old and valued customer to voice their opinion and put other buyers on alert regarding this kind of fraudulent service.”

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Posted 4 years ago

“Horrible and fake”

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Posted 4 years ago

“Fake site and fake products being sold. Half of the products are defective and don't work and when wanted to return within the return time line was informed that the item can't be picked up and I have to return the products spending money from my pocket. Policies and all state that customer can return the products and it would be picked up but in reality its some thing else”

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Posted 4 years ago

“very good of service- Amazon customer care 07550850443_ help so sweet very very e sweet Amazonvery good of service- Amazon customer care 07550850443_ help so sweet very very e sweet Amazon”

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Posted 4 years ago

“very good of service- Amazon customer care 07550850443_ help so sweet very very e sweet Amazon”

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Posted 4 years ago

“Amazon customer care number 07550850443”

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Posted 4 years ago

“I recently had a bad experience with Amazon and had to contact their customer service. Amazon which boasts itself as world's top customer centric company is actually providing pathetic customer service. Customer executives were misleading and provided false information about my order and it really frustrated me. I even wrote an email to Jeff Bezos as he has a public email id where customers can write their concerns directly to him. But to my surprise, this looks like a PR stunt as I got response from a customer executive who had no idea on how to deal with their customer. My issue never got resolved and I made a decision to cancel my prime subscription. Amazon.in will never be my first choice online store going forward. Enough of their "best" customer service.”

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Posted 4 years ago

“Amazon customer care number 8756830813=8756830813”

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Posted 4 years ago

Amazon India is rated 3.8 based on 1,818 reviews