Amazon UK have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great company, you can find anything you need at a great price
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- Idnan Bashir Nazir
“
Excellent delivery service and easy to find products. Excellent prices for the price and quality offered!
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- Ana Monteiro
“
Delivery is always very quick. The price is comparable if not better than elsewhere. I had to return a broken refill perfume bottle once and was immediately sent another. I am always pleased with Amazon.
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- Margaret Bunning
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Always fair and gives lots of choices for everything. Purchasing delivery and returns are all easy to do.
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- Philip Causton
“
Very helpful and quick delivery
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- James
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Excellent delivery service and easy to find products. Excellent prices for the price and quality offered!
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- Ana Monteiro
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Always fair and gives lots of choices for everything. Purchasing delivery and returns are all easy to do.
”
- Philip Causton
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I use Amazon Prime all the time. Fast and free delivery and returns. It suits my lifestyle very much
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- Ray Dumpleton
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Can’t fault this company, no problems ordering anything and the returns are a piece of cake, no endless boring questions about why you’re returning the item, and they refund automatically, so no worries there. They’re my “go to” company for whatever I’m looking for, and best of all, the prices are pretty good, they even offer you cheaper alternatives .
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- Ann Cullen
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10:59
Leanne | Customer Service
We will replace missing items where possible or refund you when the items are not available.
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- Suzie
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I contacted Amazon support who said that I can't get refund until I get report from police !!!! (Just imagine the level of inconvenience!!!)
I contacted police and got their reply in a month, but Amazon support replied that it's too late, and they will never make a refund, though first they didn't tell me any deadlines.
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- Marina
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Ordered a lap top in Early November with a delivery date of the 9, 10, 11th December, the date kept changing, I then got a date of the 10th Jan 2024, I cancelled the order but won't get the refund until 7 days later, they have had the money for 8 weeks.
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- John Bowdery
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Good customer service and after sales care
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- John Pirie
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Great next day service for a quality product,very happy
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- Kevin Martin
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Good service but too much packaging to impact the environment
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- Iain