“Ordered Thursday from Germany, delivered Saturday! Also the prices are more than reasonable for US products. Thanks very much for my Lucky Charms and I will definitely order more!”
“First time ever trying American Products.
Shipping was ok for the quantity I ordered. Kool Aid is brilliant for using with a Soda Stream machine with good results.
Will buy again !”
“So far I liked the selection of American products, especially around BBQ. That's why I placed several orders so far. Ordering itself is no problem. - But don't dare to communicate. On their web-site I couldn't update my address and telephone number. The last order contained 3 Heinz 57 sauces. One of them showed a "Best By" date in 2 weeks (see the picture attached)! I called the number given on the web-site. An answering machine tells me that for quality purposes I should send an email. I sent 2 emails so far (info@americansoda.de). - No reaction!!! To none of them! Very disappointing.”
“Customer service is none existent- literally. You phone the number, any time of day , and are greated with a recording telling you to email instead.
When I placed my order I didn’t receive the email confirmation the web page stated I would be sent upon submission. So after an hour I rang. Then emailed. No response.
About a 30 minutes later I suddenly noticed they also carried my favourite Ranch dressing. So assuming they hadn’t already worked on my order I again called, then emailed a request to add this extra item to my order.
Two days later I finally received my order confirmation email but no mention of the extra items nor was the email seemingly in response to my very first email.
The goods arrived 48hrs later but still no response from Customer Service about my additional item. I tried ringing again, but again received the same recorded message to email.
So they only hurt themselves by missing out on a larger sale.
There is no excuse for non existent customer service when your business isn’t a manufacturer just a middle reseller.
Its a shame because , with the US products they offer we would have become a loyal and heavy user to stave of home sickness for my wife and daughter.”
