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American Soda Reviews

4.1 Rating 2,151 Reviews
76 %
of reviewers recommend American Soda
4.1
Based on 2,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email
Read American Soda Reviews
Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 1 star review on 31st May 2025
Mary John
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
39
Anonymous
Anonymous  // 01/01/2019
Pretty poor customer service from my experience so far. I placed an order on 3rd December 2015, it is now the 10th and still no order arived. I have been given a tracking number but states that my order has be sitting idle in the couriers 'depot' for five days. American Soda have not given a personal or direct response to my complaint. Certainly no way to run a business when basic customer care is lacking.
Helpful Report
Posted 10 years ago
Hi Stephen. Apologies for the delay in delivering your package. Please give us a call on 0161 359 3655 and we'll sort it out for you ASAP.
Posted 10 years ago
I have been using American Soda since the beginning - especially for diet A&W root beer which they can no longer sell. Good prices and prompt delivery but they have often got the order wrong. Missing items, completely wrong items, wrong quantities - I have had it all. I used to recommend them but not any more - although I wouldn't go so far as saying that you shouldn't shop there. Shop around and pay attention to your order when you get it.
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Posted 10 years ago
Hi Kelly. We're very sorry to hear about your issues, especially as you are a long standing customer. Please call us if you ever have problems and we'll work hard to put them right.
Posted 10 years ago
I received my order and it was damaged and something in my order was leaking out of the box! I still haven't received my placement order!
Helpful Report
Posted 10 years ago
Sorry to hear this. Please call us on 0161 359 3655 and we'll sort it out for you.
Posted 10 years ago
American Soda is rated 4.1 based on 2,151 reviews