American Soda Reviews

Name: American Soda
Rating: 4.08

4.1 Rating 2,143 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,143 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

Write Your review

Tell us how American Soda made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the amount of money I was hoping it would be packed decently. All I got was a random airbag, and burst packets of chips that had been crushed by the loose drinks cans in a battered old box. Really disappointed :(”

Helpful Report

Posted 6 years ago

“some of the items did not have dates on them and i dont like that dont like eating things with no dates on them and the slush puppy candy spray didnt spray properly”

Helpful Report

Posted 6 years ago

“I never received my parcel. Probably went back to you.”

Helpful Report

Posted 6 years ago

“Ordered on 21st june, still not here on 2nd july.”

Helpful Report

Posted 6 years ago

“Very slow delivery. Parcel still not received over a week later. Although this was order the Thursday before a bank holiday, I would have expected a faster service. Also never received an email from Hermes with tracking information so had to contact customer service several times to get an update on the order and I was told to wait. Customer service do not respond straight away. Emailed your info address twice before using the co tact form online and finally getting a response back that way. Not happy and will not be ordering again.”

Helpful Report

Posted 6 years ago

“Did not receive items on time”

Helpful Report

Posted 7 years ago

“while the products i received were in excellent condition and of a reasonable price,the postage and packaging was extortionate.I agreed to the price of 14 pounds as I thought I was getting a large amount of items but when it arrived it was only a small box weighing less than a pound.I would only have had to pay 3 pounds with parcel force.I am also NOT in the highlands of Scotland so don't use that as an excuse.I liked the products that I purchased but I will never buy from you again because of the postage. s.fraser”

Helpful Report

Posted 7 years ago

“I didn't get my order so far. i can't even see the order in my account. Something wnet terribly wrong.... :( Please help!”

Helpful Report

Posted 7 years ago

“Far too expensive for the amount I got”

Helpful Report

Posted 7 years ago

“Insufficent packing material used. Three out of three boxes of saltines had damage. There are four packs in each box and three out of four had broken crackers. It´s hard to spread peanut butter on cracker crumbs which was the purpose of the order. Suggest each box be packed in bubble wrap or styrofoam to prevent damage due to transport handling. I realize that you have no control over the logistik handling of the packages and I know how their employees work. Was in parcel business for four years working with DHL and GLS so I know how they operate. Sorry that they were damaged, so guess I´ll eat the majority with soup or chili.”

Helpful Report

Posted 7 years ago

“Made an order and waiting 3-5 days for delivery. When the order was not delivered after 6 days I rang and the order still hadn't been dispatched.”

Helpful Report

Posted 7 years ago

“We have not yet received the order!!!”

Helpful Report

Posted 7 years ago

“i had to prompt you for the order after a week, some talk of labels not being print, awaiting order”

Helpful Report

Posted 7 years ago

“I always order from Americansoda and have had great experiences in the past however, the last two times i paid for next day delivery and it didn't arrive tull 4 days later! Waste of five quid to me...”

Helpful Report

Posted 7 years ago

“I ordered 5 bags of Jet Puff marshmallows not only were they all out of date, they were all stuck together. Very disappointing indeed.”

Helpful Report

Posted 7 years ago

“I've placed an order with no confirmation sent. Debited from my account on the evening though! I'm worried it will never come and haven't heard a thing back from customer service. My account says I've place no orders too! Ugh. Really distressing. I will fight to get my money back because this was supposed to be a treat and I'm really poor. SO horrible.”