“Hello, you guys used to be great, but have suffered lately. Firstly your products are out of stock for months and months, if you never intend to have them you should remove them from your website. in particular I would say Jiffy biscuit mix and Duncan Hines brownie mix. Also I ordered biscuit mix recently and you didn't send it because you said you were for some weird reason getting a paypal echeck. I ordered on the same day from another American food site, got the same email but they had already sent the products. then you said by the time you got around to it, that the biscuit mix was out of stock. This isn't an isolated incident. As I say you used to be great but things have slipped to the point I am likely to not order from you again.”
Hi Marilyn. Thank you for your review and feedback.
Regarding stock, we are in the process of removing those items we don't think we will be able to get again, so we'll be much more streamlined in future. Our biggest challenge is stock, both in terms of what we can get and how much of it - it's never the same, week to week!
With regard to the problems with ordering, we're very sorry for this and we do hope you'll give us another chance.
“This was my first time shopping with American Soda and it was great. The app was easy to use and the delivery was quick the products were fantastic (the cheestos were finished within a day!) Will definitely be shopping here again”
“Quick and easy to shop online. My order was processed quickly and arrived promptly. A great variety of products and the prices are reasonable. My soda and chocolate bars arrived well packed and were perfect!”
“It's the second time I order at american soda! Order and delivery are always very good without any major problems. I would recommend to sent an email as soon as the Order is sent! And I've noticed that the expiry date is always very short... that it's!!”
“Even though support were very kind and quickly resolved the issue. The state of the package was awful, the courier they used was very impatient and couldn't wait for my housemate to walk from the kitchen to the front door and decided to throw the package onto my blue bin which was over a high wall despite the package clearly marked Glass. Cans were destroyed,glass bottle leaked, food items ruined because of leakage and crisps all broken.”
Rest assured we will be raising this individual's behaviour with the courier in question. Very glad we were able to sort you out with a fresh delivery. I hope you choose to shop with us again.
