“Every think is great. The only thing that can be better is the Service for Following the Order. The last time i had no Idea where my Order is and when they come to me.”
“i ordered my fritos well in advance of a dinner party i was giving (needed them for frito pies). I received notification that they had shipped and was expecting them any day. Upon arriving home, i received an email from American Soda saying delivery was attempted yet i received no card or notification from the actual shipper. After numerous phone calls, and several days later, I was promised they would be delivered within 24 hours. 48 hours later, NOTHING. I will never order from this company again if they rely on this type of shipping service. But, I still have never received any notification from the courier. My party is tonight, I am still trying to find an alternate.”
“I recently ordered for the second time.
+: reasonable Prices, delivery got here after about a week
-: several items were missing and I can't get any Information about them. Will I get them eventually? Refund??”
“Having lived in America for several years, this store provides a lot of the things I miss from there.
Customer service is not great though, I've had trouble getting responses to contact form messages and emails and still haven't got the answer to the question I've asked several times, makes me not want to bother ordering from them again.
Not happy with the packaging either (everything rattling around loose) but they *did* credit that cost back to me, did *not* assure me that they'd do anything different in the future.”
“I was emailed about an item that I had wanted to buy was back in stock which made me happy I placed my order and within days it was with me. Excellent service good choice of products easy Web Sight to use. You guys tick all my boxes!!”
“Package never arrived in Dundee, Scotland. I paid Nov. 28. Just learned from shipper Nov 8 that package was damaged and is sitting in their depot. Have sent five (5!!!!) emails to American Soda asking about the package two different ways and I have received NO response. Further, American Soda tracking software hangs up, so I wasn't able to track my package. Phone call to American Soda only got an answering machine. More than frustrated. Prior experience was much better. Now? Prepare to get nothing. I wonder if they will finally answer any of my 7 efforts to get through to these people. More than frustrating. Exhausted!!!! kenbenja@aol.com”
“Purchased Cheetos as a Christmas gift.
Best before date is the start of January.
If I had known there was only a few weeks on the best before date I would not have purchased.”
“Package arrived which was mainly all Christmas presents for Christmas hampers to find they had all just been shoved in a box very poorly packaged so all the cans had smashed it to each other and dented looking like they were years old which is too embarrasing to give to someone! And then I also noticed a powder all over everything and realised that the two pancake and waffle mix boxes had split open and gone everywhere! I wrote an email with photos attached to American soda and had no reply! Very poor packaging and very poor customer service would not use again and would not recommend anyone else to use either!”
