“Great service from start to finish. Really easy to choose different elements even as a non expert. Put together a machine that does exactly what I want for cheaper than standard build equivalent. Good communication throughout about what stage order is at.”
“Good communications during build , delivered on time well packaged. Easy to set up . Pleased with information on set up. Not been able to fully test due to time constraints.”
“The PC is fantastic, I've always been a Nintendo gamer, got my first PC like 3 years ago and it was a potato, could barely run farming sim games without sounding like it would take off, playing Clair Obscur in ultra HD was worth every penny”
“It took a lot longer to arrive than suggested. One of the parts was out of stock and I was contacted by someone who tried to upsell me to a more expensive part. When I asked if they were willing to cover the extra cost (less than 2% of the overall price) as a gesture of goodwill for the inconvenience of taking my order knowing they would be unable to fulfil it the request was refused.
When the item did finally arrive it wasn't built properly. A memory chip loose in the box, CPU fan loose and GPU support not fitted properly.
This was not a courier issue, this left A_B not properly QC'd. Fortunately we have the skills to put it right and it tested fine and because the project we bought we for is desperately behind schedule we decided to keep it.”
“Telephoned on 2 occasions to discuss specifications and very professional and competent responses.
Order processing very slick indeed.
Spoken to technical support on 2 occasions, who were very helpful.
Delighted with my new laptop.”
“My custom PC build took a bit more time to build than stated in the guidelines, it is fairly because one specific chip was out stock at the time. Support staff was responsive, got a reply in a quite short time from them about alternative options. Still stick to my specs and overall it took 2 weeks from order to delivery. Nicely packed boxes, really helped to protect from the damage of unloading from delivery van in front of my eyes. Good service, recommend”
“Fast service and brilliant product. I ordered a custom laptop after my husband had recommend thr company. They didnt disappoint, I ordered on a Wednesday and it arrived by Friday.
My laptop is great, spot on for what its intended for too.”
“I bought a custom build PC tower.
Fantastic website, really amazing.
Excellent communication.
And of course, beautiful, carefully delivered computer.
I cannot fault the team at American Builds!”
“One of the parts I ordered (case) was missing which meant I couldn't get the PC built that I wanted. They did not have the case in stock, nor know when they would get it in stock. This then delayed my order by a week or so. I was not offered anything for this inconvenience.
Communication was good, they phoned and emailed and I had to choose another case.
The actual build is good, high quality. Cable management is good on the whole though due to how they have routed some cables I cannot use the bottom PCIE slot of my motherboard - as it is blocked by an input, which is disappointing. I needed the slot for my soundcard and it has meant I have to go and buy an external soundcard.”
“PC arrived perfectly setup. It runs smoothly and with excellent performance. I had once hiccup with it a few days in but the support team very quickly fixed that issue.”
“It was good to be able to select the exact specification for my computer and see immediately how this affected the cost if I used alternative components.
The downside was the time it took for the computer to be built. I'm glad that I was not in a hurry.”
“This is the second system i have had built by Americanbuilds. The only reason i replaced my original system fr4om them is it was nearly 10 years old. It is still going strong now. A a testament to the build quality. I can not recommend this Americanbuilds enough.”
“Easy to configure, and financing options or at least one place to purchase everything in one go. 4*s because they left a Windows 10 OS on the machine after asking not to which caused a headache of trouble shooting once the OS was corrupted due to automatic updates.”
“Website was easy to navigate, as a first time PC owner the process of picking components was also very easy to understand. The team kept regular contact with me via email after I had placed my order to reassure me that it was being built and not lost etc. Overall a very smooth experience!”
“Fast, efficient and answered my noobie questions without a smirk.
I've got 3 PCs from them over the years (and upgraded too) and will go back for a 4th when it's time to start over.”
“PC was delivered in the time provided. Packaged well with no damage during transit. No issues with the PC and configured correctly to my spec. Website was easy to use to configure the PC to the spec I want and the power supply calculation advice was a nice bonus.”
