“I’m writing to express some concerns I’ve encountered with my recent orders. Unfortunately, I’ve noticed some inconsistencies in sizing and frequent issues with missing items. In my most recent order, the waist size of the pants was off by two sizes, and I did not receive the following item:
1. Performance TAPERED-FIT Chino Pants for Tall Men in Smoky Blue
I have already sent an email regarding this matter but have yet to receive a response. I’m returning all three pairs of pants for an exchange. However, I’m unable to return the pair that was missing from the order.
I appreciate your prompt attention to this issue and look forward to resolving it.
Best regards,
Guy”
We're very sorry that you're missing something from your order! Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. If you can get back to us, we'd love to help resolve this for you!
“I love that things are actually tall enough but I'd give the quality 3-5 stars. Some items are really well made and others are like Amazon/ ASOS quality and you just never know which to anticipate. The pair of straight leg jeans I got was essentially 100% cotton and are fantastic quality- think like orange tag Levis, however, the skinny jeans I got instantly wrinkled after sitting in them for a 20 minute car ride and degraded to the point that you could see where the elastic was in the butt and cause camel toe after approx 20 washes eventhough the fabric blend is the same as a pair of pants I've owned for several years from another brand without issues. Similiarly, the baggly sweatpants with the elastic bottom I got were awesome (great cut and very plush) but the only top that was available in the matching color was a mid weight terry cloth pullover which wrinkles really badly- not a great quality for sweats. Plus I've purchased another sweatpant and zip up set which were labled as the same color but clearly did not match when they arrived- the bottoms were very comfortable but pilled really badly, the top was expensive and unremarkable. I keep making purchases because its honestly so life changing to have clothes that actually fit but I need AmericanTall to get their manufacturing right because if I'm going to keep getting Amazon/ASOS quality then I'm going to go back to Amazon/ASOS for better prices.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“To be completely honest, I don’t know why I continue to order clothes from here. I don’t know if it’s my weird, awkward body shape, but I am never happy with the fit of anything other than the sweatpants and not even all the sweatpants. Some of them fit horribly as well, I find the clothing is extremely overpriced for the quality as well”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“American Tall is a company that has done an excellent job in reaching new heights in the clothing market for tall people and not only bring joy to those who have had a lifetime of difficulty finding good, quality, well fitting, non-custom made clothing, but provide a hope for those younger lanky folks to have less of that struggle because specialized companies like American Tall and others throughout the globe, exist to serve this market, and overall serve it well.
Keep on doing the great job that you are American Tall.
Stay safe and stay awesome.
Gerry 🙃✌️”
“Recently purchased slacks again for my 6'7" husband and (again) had to take them to be shortened/hemmed, a costly $22 per pair. I thought the first pair was a fluke, but this is very annoying and adds to the costs. We purchased large tall, not extra tall. The cut is good, but at 6'7" we should not have to hem anything.”
“I can't review my order because it still hasn't arrived. It was scheduled to be delivered on 8/23 but somehow, it got shipped from Buffalo to Ontario back to Buffalo. I am quite frustrated and disappointed.”
We're very sorry that this happened, however, we can see that you now have your order! If you ever experience issues with your order, please contact our customer experience team so they can assist you!
“The purchase was made for my daughter. Being 5'10" it's difficult to get athletic wear in her length. American Tall solved that problem. The pants I purchased for her fit great. Thanks for catering to our group.”
“I am very pleased with these jeans. However, as others have mentioned, the leg opening to put your foot through is very small. I'm sure most tall people have big feet like me and it is difficult to get these jeans off. I pull them off inside out to get them over my foot (reason for 4 instead of 5 stars). Otherwise, I like the denim quality. There is just the right amount of stretch. I find too much stretch causes jeans to fall down but these don't - they stay up. They are big in the thigh area but I have skinny thighs so may be ok for most people. Also a bit baggy in the hip and around the zipper but I'm not a curvy person so might be ok for others. Photo shows bagginess in the thigh/hip area. But, they do fit better than most. I ordered the 35" length for this style of jeans and it's perfect. For a wide leg or bootcut style I would order 37" which would suit me fine.”
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