We're sorry your item was fitting too tight. You're welcome to exchange it for a different size through the return portal on our website. Feel free to contact our customer experience team if you have any questions.
“I wanted to love the brand bc I’m tall and nothing is ever long enough and this brand was; 2 stars for tall!
But, I didn’t like the fit of most of it”
We're sorry that you aren't completely happy with the fit of the products. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“I ordered these shirts 4.28.2025. The tracking number still says that USPS is waiting for the package to be dropped off. I was told a number of times that my package was held up in customs and it was due to be shipped out the next day, but that never happened. I was given a refund, but now I can’t purchase the same shirts again because everything is sold out. I want to like this company, but your logistics are costing you customers.”
Unfortunately, we’re currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenience—this is not our standard, and we appreciate your patience and understanding.
We can see you've been working with our team, please let us know if you have any further questions.
We're very sorry for your experience. Due to a high volume of inquiries, response times are currently a bit longer than usual, we apologize for the inconvenience. We can see your exchange order has been delivered. Please let us know if you have further questions.
“I have two orders that I have not received. One is an exchange, and another is a new order. The shipping labels have been created but the package has never arrived, and these orders were done in early May.”
Unfortunately, we’re currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenience—this is not our standard, and we appreciate your patience and understanding.
We're happy to see you now have both your orders, please contact our customer experience team if you ever have questions.
“Sizing doesn't make sense, I used the size guide and measurements taken that day to purchase jeans for the first time. The pair I received was MUCH TOO BIG. I tried working with "size specialists" who couldn't help me find the right size and instead just kept referring me to the size guide. I ended up ordering two sizes down and it was still too big! Had to return both for store credit. I'm 6'3 and 180 lbs”
We're sorry for your experience, thank you for the feedback. Our size guide uses the garment measurements in reference with the measurements provided to calculate a size. However, the item may fit differently depending on each person's body. Feel free to contact our team if you have questions.
We're sorry that you aren't completely happy with the fit of our tops. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
Additionally, if you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“So far we are 0 for 2. I bought my 6’7 husband gym pants and they had a hole in it upon arrival. And then I bought a cute athleisure set for myself and the shirt also has a hole in it. All of the clothes fit well, but are clearly made cheaply”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team immediately so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“Two weeks after my order was delivered, I received an invoice from UPS for US Customs Duties, Brokerage Charges and other Government Charges. Those charges totalled more than the amount of my order.”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
“American Tall provides decent products with excellent delivery time. One frustration is the shop's reliance on AI for sizing and for customer support. AI-generated sizing has proven inaccurate depending on the garment: Too few metrics are used in the algorithm, which makes sizing inconsistent and a crap-shoot until a custumer reads comprehensive reviews from a previous customer. For customer-support and questions: the chat bot cannot handle questions that do not have an obvious answer in the already-published web pages. Individual feedback can be provided via email, yet this requires patience, and time. Feedback on email can be expected The likert-scale metric for "How is the fit" shamefully general: Too tight or too loose do not capture inconsistent tailoring of a garment. Likewise, the likert-scale metric for "How is the length" fails in the same regard, where inconsistent tailoring throughout the garment cannot be captured in the forced-choice review.”
Thank you for your detailed feedback — we really appreciate you taking the time to share your experience.
While we do use AI in some areas like sizing suggestions and initial support responses, we strive to balance that with human assessment. Every review, including yours, is read by our team and helps us improve. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
Regarding sizing, the tool offers suggestions based on our size chart and past customer data. Every item may fit differently as each person's body and measurements will differ, and while it works well for many, we understand it may not always get it right. If you'd ever like a second opinion, you're welcome to contact our Fit Experts for a size recommendation!
Your feedback is valuable to us so we can continue to improve. You can use this link so that the information is passed directly to the concerned team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Thanks again for your insight!
“Material felt cheap. Returned. AND I get a bill from UPS telling me I owe them over $200 for some sort of shipping now????? What the heck it this about. And they have an itemized list of things they say I purchased which I did NOT. What is going on with this company????”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“The black crinkle wide legged pants completely shrunk in the first wash when following the label instructions. They are laughable to be honest. I might be able to salvage the inner shorts liner. The length did not shrink but the fabric width-wise shrunk. They are almost a legging. Soooo disappointed.”
We're very sorry to hear this! We recommend ironing on low heat or to steam the pants to help bring the garment back to its original shape. Please contact our customer experience team if you have any further issues.
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“Was so excited about my first order. Disappointed, leggings are very see through despite being a great length and height, had to return them because I could never wear them out of the house. So much for a simple pair of black leggings.”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“Have been pleased with most purchases. However, the sizing seems to be inconsistent so have had to make several exchanges. After receiving a recent size exchange, the button hole on the jeans is too small for the button and the exchanges can’t be returned without paying for return shipping.”
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“I ordered two pair of thes with a 36 waist, the black and the intense rust. The rust pair fit great. I had to send my first pair of the black back as the sizing was way too small. I received a replacement pair, again 36 waist, which fits but is still tight. I don't understand why two colors of the same pair fit so radically differently.”
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“Poor quality and these clothes aren’t really made for tall people. Will give another chance but only because it costed money to return and not exchange”
We're sorry that you've had difficulty with our clothing! If you have any questions regarding our policies or products and sizing, please contact our customer experience team!
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