We're sorry to hear you received the wrong size, thanks for sharing! If you ever have issues with your order, we recommend getting in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution!
We're sorry to hear the fabric wasn't as expected, thanks for the feedback. Please feel free to contact our customer experience team for product suggestions you may prefer.
We're sorry you aren't completely happy with the fit and fabric of the item, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
We're very sorry you're disappointed! Our customer experience team has been in contact with you via email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
We greatly appreciate your feedback, it will be forwarded to our team. Please don't hesitate getting in contact with our customer experience team if you ever have questions.
We're very to hear you've experienced sizing inconsistency. If you ever have problems with your items, we recommend getting in contact with our customer experience team. We'd like to ensure you're provided with a quick and easy resolution.
We're sorry you're having issues finding the right size, thanks for the feedback. Feel free to get in contact with our Fit experts, they're happy to help provide size recommendations!
“This was too tight across my shoulders. Just so everyone knows, free shipping and returns is a lie. I had to return the shirt and received $14 less refund that I paid for the shirt. Avoid.”
We're sorry the item didn't fit, thanks for the feedback. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy for refunds. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Additionally, we offer free standard shipping on orders over $60 USD. All order and return details can be found in our Help Center: https://americantall.zendesk.com/hc/en-us. If you have questions, please don't hesitate getting in contact with our customer experience team.
“This was just a bad experience, and very confusing. I've purchased 5 pairs of these in the last 4 years and I love them. They all fit perfectly. A couple of mine were showing their age so I wanted to replace them. This time, they were waaaaay longer. 2 inches longer than all five of my other pair. I laid them all out on the bed and compared. However, the new ones DO have the inseam that is stated in the description - 34.5 inches. American Tall didn't do anything wrong per se. They were accurate in their description. But what happened? What changed? Why are the new ones 2" longer? They supposedly don't shrink more than 1". Customer service was so unhelpful. They told me they were the same as always. But they're not. I'd love to know what happened and if there is something I could do to get the same fit as before. It stinks that I can't buy these anymore. I think I got too comfortable with American Tall, but cracks in the facade are starting to show.”
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Please reach out to our customer experience team if you ever have questions, they'd be happy to help!
We're sorry you've had difficulty finding the right size. We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“Pants are too tight. Hard to tell how something is going to fit from American tall. My other pants in the same size are too big. Best for me to shop elsewhere”
We're sorry to hear you've been experiencing sizing issues with our products, we appreciate the feedback. You're more than welcome to get into contact with our Fit Experts if you're having difficulty ordering the correct size. They're more than happy to offer a size recommendation based on your measurements!
“Poor rating bc it doesn't fit me. Good quality, light material, well-made, but not for plus size talls. Not stretchable. Also, the final color had a bit more grey in it than what is pictured.”
We're sorry the item didn't fit as expected, thanks for the feedback. Please feel free to let our customer experience team know if you have any questions!
“I bought 3 pairs of pants. One didn’t fit and I planned to return them. The second fit and is really well made. I’m happy with them. The third fit for the first 30 minutes I wore it to work. After that they were extremely stretched out and I looked dumpy all day long. I CANNOT RETURN THEM, since they were worn & laundered (even though I think it’s a design issue.) Because of that policy, I won’t be shopping here any longer. There are plenty of options for tall, professional women so I’ll move on the a store with a better return policy.”
We're very sorry to hear this, thank you for your valuable feedback. Unfortunately, once an item has been worn and laundered we're unable to accept any returns/exchanges as per our policy. We recommend getting in contact with our customer experience team if you're ever having issues with your items, so we can help provide you with a quick and easy resolution!
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
We're sorry to hear the pants didn't fit as expected, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
We're very sorry to hear this, thanks for the feedback. If you ever experience any issues with our products, we recommend contacting our customer experience team immediately, so they can look into the issue!
“I’ve only purchased from them one time and the quality of my purchase was extremely poor. I did appreciate the rapid shipping and fit of the pants but the material used was junk.”
We're very sorry to hear you experienced quality issues with our products. If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution!
“Two pair of pants the same size, one pair was way too small and the other was way too big. I tried to return them and got a bot. It kept sending me emails that I couldn't open. When I finally got a human, it was too late to return the items for my $ back and they gave me a gift certificate that I'm not sure how to use. I thing I'm out $200.”
We're very sorry to hear you've had difficulty with your return. We can see our team has assisted you with the return request, and processing of the return. An agent has reached out with further information on how to access your store credit, please let them know if you have further questions.
We're sorry that you aren't completely happy with the fit and fabric. Thank you for your feedback, we'll pass it along to our design team. If you'd like recommendations for a different product, or have questions, feel free to contact our customer experience team!
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