We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions. Feel free to contact our customer experience team if you'd ever like recommendations!
We’re sorry to hear you were disappointed with the material of the blazer. We understand how important this is! We'd like to note that full material details are listed under the “Fabric & Care” section on each product page. We always encourage customers to review this information prior to purchasing to ensure the fabric meets their expectations and preferences. Feel free to reach out if you have any questions!
“These joggers are “ featherlight “ but they only have one zippered side pocket. The previous featherlight joggers are great! They have both pockets with zippers and a back pocket with a zipper. The material is better and the waist band is perforated. I wish the company would put product numbers so you can order apples to apples. Pictures on line are useless. I won’t order them again.”
We’re sorry to hear you’re disappointed with this style. Each item does have a SKU listed on the inside care label, which can help when looking for the exact same style in the future. You’re also welcome to reach out to our Customer Experience team — they’d be happy to help locate a previous style from a past order. Feel free to reach out if you have any questions!
“I was very disappointed in my first purchase. I am tall and I consider myself slim but the shirt I purchased was apparently designed for the skinny tall person. It fit like it was tapered. I tried a second time without success. It is also disappointing that there is no phone provided to get advice or help.”
We’re sorry the item didn’t fit as expected, and we appreciate your feedback. Finding the right size can be tricky, so we offer size recommendations from our Fit Experts! Our AI assistant can connect you with a live agent during business hours or help create a ticket if needed.
“I'm unsatisfied with the service. The chinos that I bought were the same waist size as the corduroy pants that I bought in the same purchase, but the chinos are significantly tighter and cannot be worn. Further, since they're final sale, I was informed that they cannot be returned nor exchanged. I wasn't aware of the latter. For an online clothing company, this is unacceptable. There shouldn't be such a difference between the fit of 2 pairs of pants of equal waist size.”
We're sorry the pants aren't fitting as expected. All final sale products will be marked in red under the "Add to Cart" button on the product pages. If you ever experience issues with your items, please get in contact with our customer experience team, we'd like to ensure you receive a quick and easy resolution.
We're sorry you weren't completely happy with your order, thanks for the feedback. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. You may review the policy in our Help Center here: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies. Please feel free to contact our customer experience team if you ever have questions.
We're sorry to hear you received the wrong size, thanks for sharing! If you ever have issues with your order, we recommend getting in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution!
We're sorry to hear the fabric wasn't as expected, thanks for the feedback. Please feel free to contact our customer experience team for product suggestions you may prefer.
We're sorry you aren't completely happy with the fit and fabric of the item, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
We're very sorry you're disappointed! Our customer experience team has been in contact with you via email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
We greatly appreciate your feedback, it will be forwarded to our team. Please don't hesitate getting in contact with our customer experience team if you ever have questions.
We're very to hear you've experienced sizing inconsistency. If you ever have problems with your items, we recommend getting in contact with our customer experience team. We'd like to ensure you're provided with a quick and easy resolution.
We're sorry you're having issues finding the right size, thanks for the feedback. Feel free to get in contact with our Fit experts, they're happy to help provide size recommendations!
“This was too tight across my shoulders. Just so everyone knows, free shipping and returns is a lie. I had to return the shirt and received $14 less refund that I paid for the shirt. Avoid.”
We're sorry the item didn't fit, thanks for the feedback. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy for refunds. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Additionally, we offer free standard shipping on orders over $60 USD. All order and return details can be found in our Help Center: https://americantall.zendesk.com/hc/en-us. If you have questions, please don't hesitate getting in contact with our customer experience team.
“This was just a bad experience, and very confusing. I've purchased 5 pairs of these in the last 4 years and I love them. They all fit perfectly. A couple of mine were showing their age so I wanted to replace them. This time, they were waaaaay longer. 2 inches longer than all five of my other pair. I laid them all out on the bed and compared. However, the new ones DO have the inseam that is stated in the description - 34.5 inches. American Tall didn't do anything wrong per se. They were accurate in their description. But what happened? What changed? Why are the new ones 2" longer? They supposedly don't shrink more than 1". Customer service was so unhelpful. They told me they were the same as always. But they're not. I'd love to know what happened and if there is something I could do to get the same fit as before. It stinks that I can't buy these anymore. I think I got too comfortable with American Tall, but cracks in the facade are starting to show.”
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Please reach out to our customer experience team if you ever have questions, they'd be happy to help!
We're sorry you've had difficulty finding the right size. We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“Pants are too tight. Hard to tell how something is going to fit from American tall. My other pants in the same size are too big. Best for me to shop elsewhere”
We're sorry to hear you've been experiencing sizing issues with our products, we appreciate the feedback. You're more than welcome to get into contact with our Fit Experts if you're having difficulty ordering the correct size. They're more than happy to offer a size recommendation based on your measurements!
“Poor rating bc it doesn't fit me. Good quality, light material, well-made, but not for plus size talls. Not stretchable. Also, the final color had a bit more grey in it than what is pictured.”
We're sorry the item didn't fit as expected, thanks for the feedback. Please feel free to let our customer experience team know if you have any questions!
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