We’re sorry for any inconvenience this may have caused. Our return policy is available on our website for customers to review prior to making a purchase, as shipping fees may vary depending on location for our international customers. If you have any questions or need assistance, please don’t hesitate to reach out to our Customer Experience team—we’re always here to help.
“Good length on product but certain items aren’t great quality. This was my first time purchasing and didn’t realize they have sales often. Tough luck though if you buy at full price and they go on sale. There is a small window of time they will adjust price. Customer service stated they would get back to me then never followed up. In this economy, I’ll take my money and referrals somewhere else!”
Thank you for your feedback, and I’m really sorry to hear about your experience. A member of our team reach out for more information, but we haven't heard back. We'd love the opportunity to review this further!
We're truly sorry for your experience! We understand it can be difficult to find the perfect fit while online shopping! Feel free to reach out to our customer experience team if you have any questions!
“I wanted to love these, but the waist was too high and the waist gapped very badly in the back for me. I don't have to buy curvy fit pants/jeans for the brands I do buy. These just did not fit me at all, maybe when I was 19 and my shape was more straight up and down and I was very skinny. Points for being a Tall size retailer, and the fabric and idea of these pants get another point. Loved the idea of these, was excited to try this Tall resource, but the fit is just too far off for me.”
Thank you for sharing your feedback. We’re sorry to hear that the fit didn’t work out as expected, but we appreciate you giving them a try. We’ll be sure to pass your comments along to our team. If you’d like recommendations on other styles you may prefer, please feel free to reach out to our Customer Experience team.
“Disappointed in these pants due to poor design. Waist is too high and tight compared to rest of pants, pockets flare out as does material on sides. I always wear a medium in AT pants and due to the odd waist placement makes them uncomfortable. Length is fine.”
We're sorry to hear that you're not completely happy with the fit of the pants. Fit can vary slightly depending on the style and each person's body type. If you have any questions or need help finding a better fit, please feel free to reach out to our customer experience team!
“I have ordered many pants from American Tall and have the same problem over and over. The rise is always too short!!! I can order a tall length from Athleta or JJill and the rise is fine. How is it that a company that specializes in proportioning garments specifically for tall people can make the rise too short??? It is bizarre.”
We're sorry for the disappointment and we value your feedback! Our items have been fit-tested by our models as well as tall people in our community. The item may fit slightly different depending on each person's measurements. Our customer experience team offers recommendations if you'd like suggestions on styles that may be a better fit - they're always happy to help!
Thank you so much for your kind words! We’re thrilled to hear our pieces fit you perfectly. Feedback like yours means a lot to us! Thank you for all your support and being part our AT community.
“The length is good. They fit ok (a little too baggy for my liking). The material is too thick and somewhat stiff. But the worst part about these pants is that they attract so much lint that they always look dirty.”
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions. Feel free to contact our customer experience team if you'd ever like recommendations!
We’re sorry to hear you were disappointed with the material of the blazer. We understand how important this is! We'd like to note that full material details are listed under the “Fabric & Care” section on each product page. We always encourage customers to review this information prior to purchasing to ensure the fabric meets their expectations and preferences. Feel free to reach out if you have any questions!
“These joggers are “ featherlight “ but they only have one zippered side pocket. The previous featherlight joggers are great! They have both pockets with zippers and a back pocket with a zipper. The material is better and the waist band is perforated. I wish the company would put product numbers so you can order apples to apples. Pictures on line are useless. I won’t order them again.”
We’re sorry to hear you’re disappointed with this style. Each item does have a SKU listed on the inside care label, which can help when looking for the exact same style in the future. You’re also welcome to reach out to our Customer Experience team — they’d be happy to help locate a previous style from a past order. Feel free to reach out if you have any questions!
“I was very disappointed in my first purchase. I am tall and I consider myself slim but the shirt I purchased was apparently designed for the skinny tall person. It fit like it was tapered. I tried a second time without success. It is also disappointing that there is no phone provided to get advice or help.”
We’re sorry the item didn’t fit as expected, and we appreciate your feedback. Finding the right size can be tricky, so we offer size recommendations from our Fit Experts! Our AI assistant can connect you with a live agent during business hours or help create a ticket if needed.
“I'm unsatisfied with the service. The chinos that I bought were the same waist size as the corduroy pants that I bought in the same purchase, but the chinos are significantly tighter and cannot be worn. Further, since they're final sale, I was informed that they cannot be returned nor exchanged. I wasn't aware of the latter. For an online clothing company, this is unacceptable. There shouldn't be such a difference between the fit of 2 pairs of pants of equal waist size.”
We're sorry the pants aren't fitting as expected. All final sale products will be marked in red under the "Add to Cart" button on the product pages. If you ever experience issues with your items, please get in contact with our customer experience team, we'd like to ensure you receive a quick and easy resolution.
We're sorry you weren't completely happy with your order, thanks for the feedback. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. You may review the policy in our Help Center here: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies. Please feel free to contact our customer experience team if you ever have questions.
We're sorry to hear you received the wrong size, thanks for sharing! If you ever have issues with your order, we recommend getting in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution!
We're sorry to hear the fabric wasn't as expected, thanks for the feedback. Please feel free to contact our customer experience team for product suggestions you may prefer.
We're sorry you aren't completely happy with the fit and fabric of the item, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
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