We're sorry you've had difficulty finding the right size. We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“Pants are too tight. Hard to tell how something is going to fit from American tall. My other pants in the same size are too big. Best for me to shop elsewhere”
We're sorry to hear you've been experiencing sizing issues with our products, we appreciate the feedback. You're more than welcome to get into contact with our Fit Experts if you're having difficulty ordering the correct size. They're more than happy to offer a size recommendation based on your measurements!
“Poor rating bc it doesn't fit me. Good quality, light material, well-made, but not for plus size talls. Not stretchable. Also, the final color had a bit more grey in it than what is pictured.”
We're sorry the item didn't fit as expected, thanks for the feedback. Please feel free to let our customer experience team know if you have any questions!
“I bought 3 pairs of pants. One didn’t fit and I planned to return them. The second fit and is really well made. I’m happy with them. The third fit for the first 30 minutes I wore it to work. After that they were extremely stretched out and I looked dumpy all day long. I CANNOT RETURN THEM, since they were worn & laundered (even though I think it’s a design issue.) Because of that policy, I won’t be shopping here any longer. There are plenty of options for tall, professional women so I’ll move on the a store with a better return policy.”
We're very sorry to hear this, thank you for your valuable feedback. Unfortunately, once an item has been worn and laundered we're unable to accept any returns/exchanges as per our policy. We recommend getting in contact with our customer experience team if you're ever having issues with your items, so we can help provide you with a quick and easy resolution!
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
We're sorry to hear the pants didn't fit as expected, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
We're very sorry to hear this, thanks for the feedback. If you ever experience any issues with our products, we recommend contacting our customer experience team immediately, so they can look into the issue!
“I’ve only purchased from them one time and the quality of my purchase was extremely poor. I did appreciate the rapid shipping and fit of the pants but the material used was junk.”
We're very sorry to hear you experienced quality issues with our products. If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution!
“Two pair of pants the same size, one pair was way too small and the other was way too big. I tried to return them and got a bot. It kept sending me emails that I couldn't open. When I finally got a human, it was too late to return the items for my $ back and they gave me a gift certificate that I'm not sure how to use. I thing I'm out $200.”
We're very sorry to hear you've had difficulty with your return. We can see our team has assisted you with the return request, and processing of the return. An agent has reached out with further information on how to access your store credit, please let them know if you have further questions.
We're sorry that you aren't completely happy with the fit and fabric. Thank you for your feedback, we'll pass it along to our design team. If you'd like recommendations for a different product, or have questions, feel free to contact our customer experience team!
We're sorry your item was fitting too tight. You're welcome to exchange it for a different size through the return portal on our website. Feel free to contact our customer experience team if you have any questions.
“I wanted to love the brand bc I’m tall and nothing is ever long enough and this brand was; 2 stars for tall!
But, I didn’t like the fit of most of it”
We're sorry that you aren't completely happy with the fit of the products. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“I ordered these shirts 4.28.2025. The tracking number still says that USPS is waiting for the package to be dropped off. I was told a number of times that my package was held up in customs and it was due to be shipped out the next day, but that never happened. I was given a refund, but now I can’t purchase the same shirts again because everything is sold out. I want to like this company, but your logistics are costing you customers.”
Unfortunately, we’re currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenience—this is not our standard, and we appreciate your patience and understanding.
We can see you've been working with our team, please let us know if you have any further questions.
We're very sorry for your experience. Due to a high volume of inquiries, response times are currently a bit longer than usual, we apologize for the inconvenience. We can see your exchange order has been delivered. Please let us know if you have further questions.
“I have two orders that I have not received. One is an exchange, and another is a new order. The shipping labels have been created but the package has never arrived, and these orders were done in early May.”
Unfortunately, we’re currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenience—this is not our standard, and we appreciate your patience and understanding.
We're happy to see you now have both your orders, please contact our customer experience team if you ever have questions.
“Sizing doesn't make sense, I used the size guide and measurements taken that day to purchase jeans for the first time. The pair I received was MUCH TOO BIG. I tried working with "size specialists" who couldn't help me find the right size and instead just kept referring me to the size guide. I ended up ordering two sizes down and it was still too big! Had to return both for store credit. I'm 6'3 and 180 lbs”
We're sorry for your experience, thank you for the feedback. Our size guide uses the garment measurements in reference with the measurements provided to calculate a size. However, the item may fit differently depending on each person's body. Feel free to contact our team if you have questions.
We're sorry that you aren't completely happy with the fit of our tops. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
Additionally, if you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“So far we are 0 for 2. I bought my 6’7 husband gym pants and they had a hole in it upon arrival. And then I bought a cute athleisure set for myself and the shirt also has a hole in it. All of the clothes fit well, but are clearly made cheaply”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team immediately so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
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