“Colour good, fabric good weight for cold weather, too many do ups at waist ( 2 hooks and a button). Straight leg and they were too full had to have pairs run in. Baggy from thigh down. After alterations the fit was better. Length terrific I purchased extra tall to be on the safe side.”
Thanks for sharing your feedback! We're glad to hear you liked the color, fabric, and length. We're sorry the fit through the legs was fuller than expected and required alterations. We appreciate your comments and will be sure to share them with our team! Let us know if you have any questions.
We're very sorry that you're disappointed in our return policy. If you'd ever like to learn more about our policies we recommend checking out our Help Center: https://americantall.zendesk.com/hc/en-us
“The pants were too long (I am 5' 10 and take a 34 inch inseam) and way too loose. Unfortunately they were a final sale so I could not return or exchange them. Hopefully someone bigger and fatter can buy and enjoy them from my donating them to Goodwill. The color and material are nice.”
We're sorry to hear that the pants didn't fit as expected. A member of our team previously reached out to learn more about the issue, but we haven't received a response just yet. We'd love the opportunity to better understand the issue. Please feel free to reply to our email or reach out to us directly through our website. We look forward to hearing from you!
“When the clothes fit, I have been very pleased with the quality for the price. It's great to have a true tall option where sleeves, inseam, and torso length are cut proportionately long. Black, white, or beige are the most common color options. I'm always hoping to discover some bright colors or prints in "new items" each season. That occurs on occasion but not often enough in my opinion. Even though I always refer to the size charts before placing an order, it seems that the garments are not necessarily standardized to match the measurements in the chart. For me, this is what usually leads to returns or exchanges. I have found the return/ exchange process to be frustrating although the process is ultimately completed to my satisfaction. Sometimes, it just takes a while. I have not discovered a way to speak directly with customer service on the phone. Chat and email seems to be the only way to communicate. When I've attempted to resolve an issue "after hours", the communication is with AI which I find extremely unsatisfactory. More than once AI could not resolve my issue and I was directed to contact customer service to chat during " business hours". I will continue to shop at American Tall but only because there are so few online shopping options for tall women.”
Thank you for sharing your detailed feedback. We're glad the fit and quality meet your expectations. We hear your comments about color variety, sizing consistency, and the return/exchange experience. We’ll take your notes into account as we continue to improve. If you have any questions, our customer experience team is available.
“I wear a size 14 and bought these in an XL tall. They are comfy at first, but somehow the material stretches out as you wear them. So the XL eventually became loose and saggy on me. The pants fit my legs well but they were gaping at the waist. I was worried that a size L would be too tight, but they also could have maybe stretched a bit. The material is comfy but seems to trap in heat as well. I wear a 36" inseam and the tall was a nice length.”
Thank you for taking the time to share your feedback. We're sorry to hear that the pants became looser with wear and did not maintain the fit you were expecting. We understand how disappointing that can be. We've shared your comments with our design team. Feedback like yours is valuable in helping us improve our products. Feel free to contact our customer experience team if you have any questions!
We're sorry that your not completely happy with the material. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“Some articles are of good quality, others are not. The sizing is inconsistent. There are few other options for tall clothing available to women, so I continue to try their products and keep about 50 percent of the items I order.”
We're sorry you've experienced sizing difficulties. The size will differ between items due to the specific style of the item. We recommend checking all the information provided on the product pages to help choose the correct size based on the style! We’re committed to maintaining the quality of our products and if you require any product or size recommendation our customer experience team is always happy to help!
Thank you for sharing your feedback! We’re committed to maintaining the quality of our products. If you have any questions or need further assistance, feel free to reach out—we’re always happy to help.
“I ordered shower shoes for my husband. They were extremely uncomfortable across the top of his foot due to the plastic being so hard. I would have returned them but the return cost was half the price of the shoes so I'm giving them to charity and not ordering from American tall again”
We're sorry to hear that the slippers were uncomfortable- thank you for your feedback! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“First time I wore the shirt one of the buttons fell off!
The pants fit smaller than expected and the black color looks more like a dark navy instead of black”
We're sorry to hear about your experience! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“Generally good, sizes are as advertised. I have had some quality issues & some home delivery issues. This is the second time they’ve emailed me, asking me to review the clothes that I bought. Only problem is, well I ordered them on March 23, they still have not arrived. Not very happy. UPS has had them for 10 days and still has not delivered them. They’ve been sitting in some warehouse for the last four days, 40 km from my house. No delivery. So a rating of “one out of five” on standard free delivery.”
Thank you for sharing your feedback, and we’re sorry for your experience. While the delay was due to carrier circumstances outside of our control, we’re glad to see that your order has now been delivered. If you have any questions, please feel free to reach out to our Customer Service team—we’re always happy to help!
“The flannel button up wasn’t received. The jeans were too big so have been returned but did an exchange hopefully the next size will be better. The flannel shaker was good but I needed the small extra tall.”
Thanks for sharing your feedback, and we’re sorry for any confusion caused. The flannel shirt was removed from your order during the editing process. We appreciate you giving the jeans another try and hope the exchanged pair works out! Let us know if you have any questions we’re happy to help.
“Clothes are really well made and stylish. Wish they had more colours and more basics for those of us that just want clothes that fit and dont care so much about looking like a model. Made for my daughter but not for me.”
Thank you for your feedback! We appreciate your suggestions regarding more color options and basics, and we’ll be sure to pass them along to our design team. We hope to offer more well-fitting options that both you and your daughter will love. Thank you for your continued support!
“I appreciate the longer inseam; however, sizing varies drastically between shorts. It is going to be hard to get me to order from here again because the sizing is just so inconsistent and then there is a return fee when things do not work out.”
We're sorry you've experienced sizing difficulties. The size will differ between items due to the specific style of the item. We recommend checking all the information provided on the product pages to help choose the correct size based on the style! Feel free to contact our customer experience team if you'd ever like recommendations!
We’re sorry to hear the items are fitting a bit too large! We’re glad you’re giving them another try, and we hope the smaller size works out perfectly for you. If you’d like any additional guidance, our Customer Experience Team is always happy to provide size recommendations feel free to reach out!
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