“The fit is good. The price is ok...but on the second week of wearing the pants, there is pilling on the inner thighs. They fit is not tight, so not sure why this is happening, but rather disapointing”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“I only give it 3 stars because of how long it took for them to ship it to me. It was ordered quite in advanced for Father’s Day, about 3 weeks prior, and still only barely managed to get here. I like American Tall’s products. They’ve always been good quality items. The shipping process, however, is drastically declining in efficiency compared to previous orders.”
Unfortunately, we had experienced some inventory and fulfillment challenges but our team worked to minimize these disruptions and get the packages delivered as soon as possible. We are deeply sorry for the inconvenience as this is not our standard, your patience and understanding has been greatly appreciated! Please let our customer experience team know if you have any questions.
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer!
“I love that they sell tall pants for women. I wasn't particularly excited to see that a lot of the pants are made mostly of polyester, I was hoping for cotton options and linen. I ordered 2 different pairs of pants, the length is great, I'm not thrilled about the polyester--one was thinner, one thicker--but I'm going to make it work because it's hard to find long pants. I also still check the website regularly to see what's new.”
We greatly appreciate your feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“Over all nice pants but, arrived with missing belt loop, I'll have to sew one on. Also I will have to hem them, alittle too long. And the material, although soft, it picks up alot of static, so things stick to the pants.”
We're very sorry to hear this! If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution!
“The clothes is very nice. I disagree that we should have to pay for a return. Items are very expensive and I’m ok with that but if something doesn’t fit…… well you lose money in the return. Not a good feeling.”
We're sorry you're disappointed in our return policy. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're welcome to return for store credit or exchange which is completely free. Feel free to contact our customer experience team if you ever have questions.
“It's wonderful that there is a company offering clothes that fit tall folks, but the quality of clothing can vary dramatically depending on the item in question. There are pieces I own that fit perfectly and are extremely durable, but I've also had several pieces fall apart within days of wear, no matter how careful I am.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Nice jeans with good options for tall men. The website is chaotic to search through, as each item has a separate listing for every single color, making it difficult to shop. Traditionally, other websites consolidate all colors under one listing, especially if they are the same price. Lastly, I struggle to think about who the waist sizes are cut for, as they run very large.”
We're sorry you've had issues with the website, thanks for the feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I'm glad I found American Tall and I especially love being able to get pants that are long enough. However, two issues: (a) as a non-American, I'm not buying anything "American" now unless I absolutely have to, so I'm now looking at German, Scandinavian and British brands for taller sizing rather than AT, and (b) quite a lot of AT clothing is too wide for me: the smallest sizes (2 and XS) are great for sleeve/inseam length but the assumption still too often seems to be that tall = big frame. Bigger people are very well served by AT. Please also make genuine size 2 (or introduce size 0) and XS to fit smaller hip and chest measurements.”
“I only gave 3 stars out of 5 because of the very limited selection of things other than sport and workout wear. I wish there were more skirts, dresses, blouses and blazers. The stuff offerred currently is great and good quality, just wish there was more "business casual".”
We appreciate the feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're sorry to hear that you haven't received your new order yet, Lori. Few orders this month were delayed in transit due to some unforeseen circumstances. However, we are glad to see movement in your order and it's current expected delivery date is May 28, 2025. If you need further assistance please reach out to our customer experience team, they'll be happy to help!
“The medium fit great for me, except the waist was tight & uncomfortable. (If you have a smaller fit waist, you'll be fine) The large would've been too big in the seat.
Returned for store credit.”
Thank you for your feedback! We're glad to hear that the medium fit nicely, but we're sorry that the waist was tight and uncomfortable. We understand how important it is to find the right fit, and we really appreciate your honesty. If you have any questions or need assistance in the future, don’t hesitate to reach out.
“It’s really nice to have some options for long clothes that aren’t outlandishly expensive. I have found that the clothes are hit and miss. The sizing is a little tricky to master, some things I’m a medium and others an XL which has made shopping online a little harder, but I’m still grateful to have more options and over half my wardrobe is now America Tall.”
We appreciate the support, however, we're sorry if you had sizing issues! Please feel free to get in contact with our Fit Experts, they're happy to offer size recommendations if you're ever feeling unsure!
“Ordered two pair of High Rise Tapered Chino Pants same size. The Pine Grove color fit and I am happy with them - love the style & fabric weight. The Washed Black, however did not fit and were significantly smaller - very dissappointing since I do like the style.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“Shirts fit well, but not impressed with the quality. Of the three tee shirts I ordered, two had random fabric on the trim of the sleeves that I had to trim. This was my first purchase from AT. Most likely won’t order again :(”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're sorry for your experience. We can see our customer experience team has assisted over email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
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