We appreciate your feedback, and are sorry to hear you aren't completely happy with the pants. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I was disappointed about the guilty of items despite the price. even thw way the tags are sewn in is cheap. I know up tall girls dont have a lot of options but it would be nice if we could trust the quick. I bought pants that immediately started threading the first time I wore them (I didnt even wash them first) so that was very disappointing.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
We're sorry the pants ordered didn't fit as expected, thank you for the feedback. If you need assistance with the exchange, please feel free to contact our customer experience team: https://americantall-gen.ada.support/chat/
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“I think the quality can be very hit or miss, which sucks because the pricing is not cheap and the styles are usually nice. It was in my go-to rotation between ASOS Tall and TJL Collection but I've definitely become more hesitant in my purchases.”
“The women's fit is different than any other brand I've tried and it's really difficult to know what to expect. I've tried several pant options and only one item has worked for me thus far. (Usually a 6, needing to size up to an 8, but then things are baggy around the pelvis and thighs.
My husband is very pleased with his items.”
We're sorry to hear you've had difficulty finding the right size. We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help: https://americantall-gen.ada.support/chat/
“Good points: like the stretch fabric in them. Like how there is ample room for my sports thighs.
Bad points: terribly bad for wrinkles, among the worst I have seen. Was hoping to use these as dress pants. Material is definitely not a dress pants material, however I could not find anything in a.t for dress pants that were wide enough in the thighs. Hope a.t will come out with a dress pants like with roomy thighs and stretch as currently I have to buy from George richards and Mr.big and tall for my dress pants, but they only have a few coloura.”
We're sorry the Dress Pant material wasn't what you were expecting, thanks for the feedback. Feel free to contact our customer experience team for recommendations of other products you may prefer.
We're sorry the items didn't fit as expected, thanks for the feedback. You may exchange them for a different size through our returns portal, feel free to contact our customer experience team if you need assistance!
Thank you so much for your support, we're so happy to create clothing tailored to the Tall Community! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“The items are awesome...quality is amazing! It would have been a 5 star but the shipping was terrible. However, they did make efforts to resolve the issue. I would definitely order again but I would make sure to order well before I need it!”
We're very sorry for your experience, thank you for the feedback. We're happy to see our team was able to assist you in resolving the issue, and appreciate your support. Please let our team know if there's anything else we can help you with!
We appreciate your review! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're very sorry that you're disappointed in our return policy. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I buy the shirts because they fit well, but I’ve frequently been disappointed with quality. After a few washes, little micro-sized holes begin to develop on the front of the shirt. I’ve also noticed that the fitted shirts lose their shape over time. I like the product, but I’d prefer to see better quality for the price.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
We're very sorry to hear the material isn't what you were expecting, thank you for your feedback. Please feel free to contact our customer experience team if you ever have questions or suggestions of products you may prefer.
“While I think the clothing isn't too bad I have found the leggings get holes very easily and the joggers aren't as flattering in fit as they could be. They are loose in the crotch area, and miss opportunities to be a relaxed yet feminine fit.”
We're very sorry to hear this, and appreciate your feedback. If you ever have quality/sizing issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“First, let me applaud AT for introducing reasonably priced clothes for Tall - not Big & Tall, which is a completely different animal.
That said, I think there's a lot to improve - speaking solely for the men's pants line:
Fit - you've got several confusing product lines for men's pants, and then several option within them. I would simplify that scheme, with narrow cut, regular cut and relaxed fit being the trim options.
2nd, tall figures also need long rise - nobody likes their jewels are scrunched up tight, and very few guys older than 30 want the hip hugger look. So please, add long rise to each model.
I did get a denim work from you guys 16 months ago, and really like it.
I am a 100% cotton kind of guy, but the 9% synthetic does add a bit of stretch to the clothes that most Folks probably like.
Don't give up on the more interesting colors - rust, chocolate, etc. A lot of us are bored to death with tan, navy black and gray.
Thanks for being there.
Oh - on your ordering system, PLEASE do not "lock in" the order after its placed. There's a lot of detail in an order, and guys rushed on phones or tablets don;t always get it right, so a quick followup call to Cust Svce should not yield a "Sorry, we can't do that".
That inability to correct a minor detail will hurt you in terms of returns, which you would want to minimize to reduce costs.
All this helps to fill the hole that”
We greatly appreciate your feedback and support! To help ensure your suggestions go to the right team, we recommend submitting them through this link: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Additionally, we offer a one-hour editing window after an order has been placed for US and Canadian customers. Orders become locked after this window has closed, and we can't make further changes to your order. If you are experiencing issues with the editing process, we recommend contacting our team here: https://americantall-gen.ada.support/chat/
“I love that there is a company for tall people.
Going forward you must realize you must do a better job with the waist and hip measurement.
I also feel trying to connect to do a return need improvement.”
We greatly appreciate your feedback regarding our sizing and return process, this will be forwarded to the concerned teams. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. Additionally, if you ever want to provide feedback or suggestions, you can use this link: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer: https://americantall-gen.ada.support/chat/
“Order took quite long this time, but arrived well. I wish they had a free return option that still gives you your money back. 9$ for returning if you want your money back is quite expensive.”
We greatly appreciate your feedback regarding our shipping times and return options, they will be forwarded to our concerned team. If you ever have questions or concerns, feel free to contact our customer experience team.
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