“Pretty good, quality control is mid and I was sent a pair of pant that was literally already labelled (from a previous return I assume) as "wrong size" on a piece of tape on the butt of the pants i ordered.”
Sorry to hear about this, and thank you for bringing it to our attention! It looks like our customer experience team has provided a resolution. Feel free to contact us if you ever have questions!
We're sorry to hear that the pants were not a perfect fit! You're welcome to exchange it for a different size through the return portal on our website. Our customer experience team offers size recommendations, so feel free to reach out to them, they'd love to help!
“I really wanted these jeans to work because American Tall gets the length right, which is hard to find. The length was perfect and the fit in the thighs and behind was great, but the waist was too big and there was extra space in the crotch that made them feel too long in that area. I could have had them tailored, but the amount of correction needed just wasn’t worth it. I appreciate that the brand focuses on tall sizing — it just wasn’t the right cut for me this time.”
We're sorry to hear this! We understand it can be difficult to find the perfect fit so we offer size/product recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“I had to return this order. It has now been over 7 days since the return was delivered to American Tall and I have not had any notification that the return has been processed. Typically, they have been responsive but now with their new 'hands-off' approach to customer service, I find it lacking.”
We're very sorry for your experience! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Fabric is extremely thin. I am 6 feet tall but ordered extra tall, so I had to cut off about 3 inches counting new hem. I have very long legs and high waist. I do like the raised stretchy waistline, as it softly hugs the torso. I won't order any more pants this thin. Might do for opera night. I weigh 174 and take a large. Extra large was way too roomy though I have big hips.”
We're sorry you aren't completely happy with the pants purchased, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
We're sorry to hear you've had difficulty with our sizing, thanks for the feedback. You're welcome to get in contact with our fit experts if you're having trouble finding the right size. They're happy to provide a recommendation!
“I love that American Tall offers more options for taller people. I am not so much tall but rather just have a longer insteam. I was very disappointed that even though they are an online only store, they charge for returns. I am very picking about my pants/trousers, and was trying something new in the hopes I would like it. However, they were not my style and did not fit how I wanted them to. While American Tall might be a good option for some people, unless they change they return policy, I will not be shopping from them in the future.”
We're very sorry that you're disappointed in our Return policy, thanks for the feedback. If you'd ever like to learn more about returns/exchanges we recommend checking out our Help Center: https://americantall.zendesk.com/hc/en-us. Additionally, if you ever have questions about sizing please feel free to contact our customer experience team.
“Quality of clothes is fine. Predictably in sizing is not. One never know if inseam length will be what you order. I ordered two pairs of pants in two colours, two different times and in each shipment one was shorter by a whole inch! That inconsistency is unacceptable. Wish there was a body one could talk to. Before putting it in the mail I want to know what the actual inseam is so I don't go through the hassle of returning it.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“I really like the concept of American tall. As a 6’2” woman, the struggle is real! I’ve bought about 10-15 items from AT over the past year, and it’s been more misses than hits. The material is often very poor quality, and clothes seem to not last long. Also, the structure of a lot of the items need work.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
We're sorry you aren't completely happy with the fabric of the Slub Tee, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
We're very sorry to hear the sizes you'd like are sold out, thanks for the feedback. You can sign up via email to be notified when the sizes come back in stock on the product pages! Please reach out to our customer experience team if you have any questions.
“I bought these items for my teenaged son who is six feet tall. The length of the clothing was perfect. However, the turtleneck sweater was a slight disappointment. The seam at the neck ripped. I had to sew it. That led me to rate my order a three.”
We're very sorry to hear the Turtleneck ripped along the seam, thanks for the feedback. If you ever experience issues with our products, please get in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution.
“Early days but I'm a bit hesitant. The fit is nice. There were several stray white threads at the outside seams. They did not simply pull free. I had to cut them. That rather makes me question the workmanship. The other thing is the zipper. Its operation feels rough, and it seems quite SHORT. I would cheerfully pay more for a little better quality and faster shipping (WEEKS). But now that Levi's sold Dockers and Dockers only come in a 34" inseam, I will probably repurchase these if they hold up over time.”
We greatly appreciate your feedback, thanks for sharing. Please don't hesitate getting in contact with our customer experience team if you ever have questions.
“I love having these cotton bottoms.
BUT, I'm forever needing to pull them up, whether wearing large or extra large.
The waist area needs to be more secure, not narrower, but more secure.
Can you do this?”
We're sorry the waistband has been giving you issues, thanks for sharing. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“Purchase the same leggings last year and the size was a perfect fit. Purchase them this year again and they are extremely small! I purchased a medium and they fit like a size small and maybe even a size extra small. I can barely fit them over my ankle.... I was unable to return them because I had already taken the tags off assuming they would fit like last year.”
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Please reach out to our customer experience team if you ever have questions, they'd be happy to help!
“This might be the first review I have ever written, but wanted to make sure people are aware of my experience so far. I am a 6'2" skinny male. I wear 30x36 jeans which have become hard to find. I was excited to get my orders and thrilled that they fit. However after wearing just one time, the first pair had stitches coming apart. The second pair I wore for the first time, also had stitches coming apart, but in a different area. To be fair, I have sent this information to the company in hopes of them doing the right thing. Regardless, I would be very concerned about purchasing these jeans. I have been a long time Levi's guy and seriously still have jeans that I have worn for 30+ years, and never a stitching issue. I really hope this works out well as the jeans feel good, and fit well. But for now, I would question the quality. Hopefully a fluck of some sort.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
English
