“The clothes is very nice. I disagree that we should have to pay for a return. Items are very expensive and I’m ok with that but if something doesn’t fit…… well you lose money in the return. Not a good feeling.”
We're sorry you're disappointed in our return policy. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're welcome to return for store credit or exchange which is completely free. Feel free to contact our customer experience team if you ever have questions.
“It's wonderful that there is a company offering clothes that fit tall folks, but the quality of clothing can vary dramatically depending on the item in question. There are pieces I own that fit perfectly and are extremely durable, but I've also had several pieces fall apart within days of wear, no matter how careful I am.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Nice jeans with good options for tall men. The website is chaotic to search through, as each item has a separate listing for every single color, making it difficult to shop. Traditionally, other websites consolidate all colors under one listing, especially if they are the same price. Lastly, I struggle to think about who the waist sizes are cut for, as they run very large.”
We're sorry you've had issues with the website, thanks for the feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I'm glad I found American Tall and I especially love being able to get pants that are long enough. However, two issues: (a) as a non-American, I'm not buying anything "American" now unless I absolutely have to, so I'm now looking at German, Scandinavian and British brands for taller sizing rather than AT, and (b) quite a lot of AT clothing is too wide for me: the smallest sizes (2 and XS) are great for sleeve/inseam length but the assumption still too often seems to be that tall = big frame. Bigger people are very well served by AT. Please also make genuine size 2 (or introduce size 0) and XS to fit smaller hip and chest measurements.”
“I only gave 3 stars out of 5 because of the very limited selection of things other than sport and workout wear. I wish there were more skirts, dresses, blouses and blazers. The stuff offerred currently is great and good quality, just wish there was more "business casual".”
We appreciate the feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're sorry to hear that you haven't received your new order yet, Lori. Few orders this month were delayed in transit due to some unforeseen circumstances. However, we are glad to see movement in your order and it's current expected delivery date is May 28, 2025. If you need further assistance please reach out to our customer experience team, they'll be happy to help!
“The medium fit great for me, except the waist was tight & uncomfortable. (If you have a smaller fit waist, you'll be fine) The large would've been too big in the seat.
Returned for store credit.”
Thank you for your feedback! We're glad to hear that the medium fit nicely, but we're sorry that the waist was tight and uncomfortable. We understand how important it is to find the right fit, and we really appreciate your honesty. If you have any questions or need assistance in the future, don’t hesitate to reach out.
“It’s really nice to have some options for long clothes that aren’t outlandishly expensive. I have found that the clothes are hit and miss. The sizing is a little tricky to master, some things I’m a medium and others an XL which has made shopping online a little harder, but I’m still grateful to have more options and over half my wardrobe is now America Tall.”
We appreciate the support, however, we're sorry if you had sizing issues! Please feel free to get in contact with our Fit Experts, they're happy to offer size recommendations if you're ever feeling unsure!
“Ordered two pair of High Rise Tapered Chino Pants same size. The Pine Grove color fit and I am happy with them - love the style & fabric weight. The Washed Black, however did not fit and were significantly smaller - very dissappointing since I do like the style.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“Shirts fit well, but not impressed with the quality. Of the three tee shirts I ordered, two had random fabric on the trim of the sleeves that I had to trim. This was my first purchase from AT. Most likely won’t order again :(”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're sorry for your experience. We can see our customer experience team has assisted over email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“The quality was decent, but I expected the fit to be a Tall, not a Long. The inseam was plenty long but I think they do not modify the seat to waist of the pants for tall women.”
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Feel free to contact our customer experience team if you have any questions!
“The products are good but the customer service is not. Once you manage to hook up with a real person, the service is OK, but prior to that, it's horrible. It's no small accomplishment to contact a person and you are not allowed to actually speak to a person ever. I'm also disappointed that a company called American Tall sells only products made in China. Also, sizing is wildly inconsistent and there is no way to know that until you try on the clothing.”
We appreciate the feedback, it will be forwarded to the concerned teams. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
Additionally, we understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“i like the pants. The Dylan jeans fit better in the but than the Chinos did. I'd give another star, but the price is too high. i can get tall jeans that fit from other sources at a much lower price.”
We appreciate the feedback. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“The clothes were nice. After wearing the trench coat for two weeks, the internal stitching to hold the pocket snapped unexpectedly when putting my hands in the pocket so now it just flaps around. I like the trench but wish it wasbetter constructed.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're sorry the item didn't fit. If you ever need help finding a size, our customer experience team offers size recommendations. Feel free to reach out to them, they'd love to help!
“Extra tall doesn’t fit extra tall people. The torso of the shirts I purchased would fit someone of normal proportions 6’4” max. The arms are not proportionally sized to the torso of the shirts. Way too long. Now if the long arms matched with a long torso, the items would get 5 stars.”
We're sorry that you aren't completely happy with the fit of our Extra Tall length. Thank you for your feedback, we'll pass it along to our design team.
If you ever have difficulty finding something that fits, you're welcome to get into contact with our Fit Experts. They're happy to find something that works!
“I was a little bummed out with the sizing of these sweatpants. I have the other colors in the same ones in small extra tall & the length is perfect, but when I tried these on, they were too short. They felt like xs tall. They didnt even touch the floor. Im afraid to order them again.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
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