We're very sorry to hear this, thanks for the feedback. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Please reach out to our customer experience team if you ever have questions or concerns, they'd be happy to help!
If you'd like assistance to find products for a special occasion, please feel free to get in contact with our Fit Experts. They're more than happy to provide you with some product suggestions based on the event!
“Two of my items were a size small; I got medium tall rather than large tall. Trying to understand the sleeve lengths and body size etc is a challenge. My choices cant be returned so it was wasted money but now I know the right size.”
We're sorry you've had difficulty finding the right size, thanks for the feedback. If you ever need assistance, please contact our Fit Experts for a size recommendation.
“Tried four different shirts. Two Henleys, relaxed fit t-shirt, and a Long John heavyweight shirt. The Henley skirts were nice but their collars deformed significantly after just one wash, so I don’t think I’ll buy those again. The relaxed fit t-shirt was ok but didn’t fit, so I’m returning. The Long John heavyweight shirt is great. High quality, heavyweight and feels great.”
We greatly appreciate your feedback for the items purchased. If you ever experience issues with our products, please don't hesitate getting in contact with our customer experience team. They're also available for any sizing or product suggestions if interested!
We're glad to hear you're appreciate the zip up jackets! Thanks for your feedback. If you'd like suggestions for other products you may like, don't hesitate getting in contact with our customer experience team!
We appreciate your feedback, and are sorry to hear you aren't completely happy with the pants. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I was disappointed about the guilty of items despite the price. even thw way the tags are sewn in is cheap. I know up tall girls dont have a lot of options but it would be nice if we could trust the quick. I bought pants that immediately started threading the first time I wore them (I didnt even wash them first) so that was very disappointing.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
We're sorry the pants ordered didn't fit as expected, thank you for the feedback. If you need assistance with the exchange, please feel free to contact our customer experience team: https://americantall-gen.ada.support/chat/
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“I think the quality can be very hit or miss, which sucks because the pricing is not cheap and the styles are usually nice. It was in my go-to rotation between ASOS Tall and TJL Collection but I've definitely become more hesitant in my purchases.”
“The women's fit is different than any other brand I've tried and it's really difficult to know what to expect. I've tried several pant options and only one item has worked for me thus far. (Usually a 6, needing to size up to an 8, but then things are baggy around the pelvis and thighs.
My husband is very pleased with his items.”
We're sorry to hear you've had difficulty finding the right size. We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help: https://americantall-gen.ada.support/chat/
“Good points: like the stretch fabric in them. Like how there is ample room for my sports thighs.
Bad points: terribly bad for wrinkles, among the worst I have seen. Was hoping to use these as dress pants. Material is definitely not a dress pants material, however I could not find anything in a.t for dress pants that were wide enough in the thighs. Hope a.t will come out with a dress pants like with roomy thighs and stretch as currently I have to buy from George richards and Mr.big and tall for my dress pants, but they only have a few coloura.”
We're sorry the Dress Pant material wasn't what you were expecting, thanks for the feedback. Feel free to contact our customer experience team for recommendations of other products you may prefer.
We're sorry the items didn't fit as expected, thanks for the feedback. You may exchange them for a different size through our returns portal, feel free to contact our customer experience team if you need assistance!
Thank you so much for your support, we're so happy to create clothing tailored to the Tall Community! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“The items are awesome...quality is amazing! It would have been a 5 star but the shipping was terrible. However, they did make efforts to resolve the issue. I would definitely order again but I would make sure to order well before I need it!”
We're very sorry for your experience, thank you for the feedback. We're happy to see our team was able to assist you in resolving the issue, and appreciate your support. Please let our team know if there's anything else we can help you with!
We appreciate your review! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're very sorry that you're disappointed in our return policy. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I buy the shirts because they fit well, but I’ve frequently been disappointed with quality. After a few washes, little micro-sized holes begin to develop on the front of the shirt. I’ve also noticed that the fitted shirts lose their shape over time. I like the product, but I’d prefer to see better quality for the price.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
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