“First time I wore the shirt one of the buttons fell off!
The pants fit smaller than expected and the black color looks more like a dark navy instead of black”
We're sorry to hear about your experience! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“Generally good, sizes are as advertised. I have had some quality issues & some home delivery issues. This is the second time they’ve emailed me, asking me to review the clothes that I bought. Only problem is, well I ordered them on March 23, they still have not arrived. Not very happy. UPS has had them for 10 days and still has not delivered them. They’ve been sitting in some warehouse for the last four days, 40 km from my house. No delivery. So a rating of “one out of five” on standard free delivery.”
Thank you for sharing your feedback, and we’re sorry for your experience. While the delay was due to carrier circumstances outside of our control, we’re glad to see that your order has now been delivered. If you have any questions, please feel free to reach out to our Customer Service team—we’re always happy to help!
“The flannel button up wasn’t received. The jeans were too big so have been returned but did an exchange hopefully the next size will be better. The flannel shaker was good but I needed the small extra tall.”
Thanks for sharing your feedback, and we’re sorry for any confusion caused. The flannel shirt was removed from your order during the editing process. We appreciate you giving the jeans another try and hope the exchanged pair works out! Let us know if you have any questions we’re happy to help.
“Clothes are really well made and stylish. Wish they had more colours and more basics for those of us that just want clothes that fit and dont care so much about looking like a model. Made for my daughter but not for me.”
Thank you for your feedback! We appreciate your suggestions regarding more color options and basics, and we’ll be sure to pass them along to our design team. We hope to offer more well-fitting options that both you and your daughter will love. Thank you for your continued support!
“I appreciate the longer inseam; however, sizing varies drastically between shorts. It is going to be hard to get me to order from here again because the sizing is just so inconsistent and then there is a return fee when things do not work out.”
We're sorry you've experienced sizing difficulties. The size will differ between items due to the specific style of the item. We recommend checking all the information provided on the product pages to help choose the correct size based on the style! Feel free to contact our customer experience team if you'd ever like recommendations!
We’re sorry to hear the items are fitting a bit too large! We’re glad you’re giving them another try, and we hope the smaller size works out perfectly for you. If you’d like any additional guidance, our Customer Experience Team is always happy to provide size recommendations feel free to reach out!
“American Tall's products have generally been good. However, I was not happy with the customer service I received a couple of weeks ago before I went on vacation. I purchased 3 pairs of shorts - two of them were the same, but different colours. One of those two didn't fit - they are too tight. I called to ask if I could return them for a credit. In an online chat with your rep, I was told that since they are on sale, there is a one inch leeway allowance in the waist size and that I'd have to get out a tape measure and take another photo to prove what I said. I was only asking for a credit, not a refund so I didn't think it was reasonable or worth my time after already sending a photo and explaining all of this. Since it's only $35, I was going to forget about it, but since you sent me this review page, I thought I'd respond for you to take for what it's worth. I don't think this was handled properly. I realize you have no return policies on returns, but I think a little discretion could have been used. I've purchased several shorts in a 36 waist and never had a problem before. My word on that should have been good enough. I expalined I was happy to keep the other sale priced pair (that was the same product) as well as the $80 pair I had purchased. Thanks Peter Winkler”
We're very sorry to hear about your experience! Slight variances can occur between different styles and colors. That said, we do understand your concerns and we can see our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“Sizes are frustrating and not consistent. This is the 2nd pair of pants (jeans) I bought where the wsist is way smaller in comparison to the rest of the pants and how they fit. And then you have to pay to ship them back. The leggings and wide leg yoga pants are great. Love the length in the pants.”
We’re sorry to hear about the sizing difficulties. Every item may fit slightly differently depending on the style and each person’s body type. We’re glad to hear that the wide leg yoga pants and leggings were a great fit! Feel free to contact our customer experience team if you have any questions.
“I've ordered a few things but I wind up returning them because I don't like the fabric and fit. It would be nice if there were free returns. I keep doing store credit and then just winding up with more and more store credit.”
We're sorry that you're unhappy with the fit and fabric. While we don’t currently offer free returns if opting for refund, we truly appreciate your feedback! We hope you continue to find pieces that you love. Feel free to contact our customer experience team, they'd be happy to provide some suggestions for other styles you may prefer!
“With only a handful of companies to choose from, American Tall is the best. Prices are a bit high, sizing is hit or miss but always errs on the tall side. Quality is hit or miss. The “tall” market is mostly a bunch of garbage with a “t” printed on it. At least these guys try.”
Thank you for your honest feedback! We’re always working to improve, and hearing from customers like you is invaluable in helping us make our products and experience even better!
We're very sorry to hear that. Someone from our customer experience team has reached out by email to look into this for you. We'd love to look into this for you!
“Pretty good, quality control is mid and I was sent a pair of pant that was literally already labelled (from a previous return I assume) as "wrong size" on a piece of tape on the butt of the pants i ordered.”
Sorry to hear about this, and thank you for bringing it to our attention! It looks like our customer experience team has provided a resolution. Feel free to contact us if you ever have questions!
We're sorry to hear that the pants were not a perfect fit! You're welcome to exchange it for a different size through the return portal on our website. Our customer experience team offers size recommendations, so feel free to reach out to them, they'd love to help!
“I really wanted these jeans to work because American Tall gets the length right, which is hard to find. The length was perfect and the fit in the thighs and behind was great, but the waist was too big and there was extra space in the crotch that made them feel too long in that area. I could have had them tailored, but the amount of correction needed just wasn’t worth it. I appreciate that the brand focuses on tall sizing — it just wasn’t the right cut for me this time.”
We're sorry to hear this! We understand it can be difficult to find the perfect fit so we offer size/product recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“I had to return this order. It has now been over 7 days since the return was delivered to American Tall and I have not had any notification that the return has been processed. Typically, they have been responsive but now with their new 'hands-off' approach to customer service, I find it lacking.”
We're very sorry for your experience! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Fabric is extremely thin. I am 6 feet tall but ordered extra tall, so I had to cut off about 3 inches counting new hem. I have very long legs and high waist. I do like the raised stretchy waistline, as it softly hugs the torso. I won't order any more pants this thin. Might do for opera night. I weigh 174 and take a large. Extra large was way too roomy though I have big hips.”
We're sorry you aren't completely happy with the pants purchased, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
We're sorry to hear you've had difficulty with our sizing, thanks for the feedback. You're welcome to get in contact with our fit experts if you're having trouble finding the right size. They're happy to provide a recommendation!
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