“I really like the concept of the company, but almost everything I’ve bought so far is just a little off. Whether it’s material or fit, it just doesn’t quite meet the mark.”
We're sorry you've had issues with the fit and material of our products. We'll have this feedback passed off to our team. If you ever have sizing or products questions before purchasing, please contact our customer experience team. They're happy to help provide any further information about our products, and offer size recommendations!
“I love that things are actually tall enough but I'd give the quality 3-5 stars. Some items are really well made and others are like Amazon/ ASOS quality and you just never know which to anticipate. The pair of straight leg jeans I got was essentially 100% cotton and are fantastic quality- think like orange tag Levis, however, the skinny jeans I got instantly wrinkled after sitting in them for a 20 minute car ride and degraded to the point that you could see where the elastic was in the butt and cause camel toe after approx 20 washes eventhough the fabric blend is the same as a pair of pants I've owned for several years from another brand without issues. Similiarly, the baggly sweatpants with the elastic bottom I got were awesome (great cut and very plush) but the only top that was available in the matching color was a mid weight terry cloth pullover which wrinkles really badly- not a great quality for sweats. Plus I've purchased another sweatpant and zip up set which were labled as the same color but clearly did not match when they arrived- the bottoms were very comfortable but pilled really badly, the top was expensive and unremarkable. I keep making purchases because its honestly so life changing to have clothes that actually fit but I need AmericanTall to get their manufacturing right because if I'm going to keep getting Amazon/ASOS quality then I'm going to go back to Amazon/ASOS for better prices.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
We're sorry the denim shirt was too short, you're welcome to exchange for a longer length through our return portal. If you have any questions, please contact our customer experience team!
“Collar doesn't stay in position, creeps up at back of neck. Brand tag that is sewn inside scratches the skin. Shirt material started pilling at the area of belt line.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“I was glad to find American Tall. I have ordered several pair of leggings. I found the website easy to use, delivery time was pretty standard. I wear leggings everyday and all the time. I primarily purchase from Spanks and Beyond Yoga. I was disappointed in the quality of the fabric of the American Tall leggings. It was a bit thin and not very plush.”
We're sorry that the fabric wasn't what you were expecting. We appreciate your feedback, and will forward it to our design team. If you ever have questions, please feel free to contact our customer experience team, they'd be happy to answer them!
“The quality is fine. But this item is a very slim fit with a high, small neck opening. Do not buy it if you are a bigger guy. I'm 6' 4" and 200 lbs, and even the XL size was uncomfortably tight for my liking.”
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“Good fit/ quality, but too long. I am 5'-9" and slender. I had to hem each pair of trousers by 2-1/2" to 3". Would purchase again, because at last there was enough material to hem with.”
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
We're sorry that you aren't completely happy with the fit and fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer support team if you have any questions!
“The shirt provided extra lenght in sleeves and body. I wish the shirt offered more of a cotton blend. The all polyester can be extra warm and not breath well in warmer conditions.”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer support team if you have any questions!
“Denim Jacket lovely color and style Only problem is that it's too small. Ordered my usual size, but the jacket was small everywhere. Couldn't even button it up. So lovely jacket buy I'd advise to size up. Luckily it fitted my daughter, so not a complete loss”
We're so sorry that the jacket was too small! However, we're glad that it fit your daughter. Our customer support team offers size recommendations if you're ever unsure of a size. Feel free to reach out to them, they'd love to help!
We're sorry that the pants were a bit short! Our items have been fit-tested by our models as well as tall people in our community. The item may fit slightly different depending on each person's measurements. Someone from our customer support team is going to reach out by email to assist you.
We're sorry that the pants didn't work out. Thank you for your feedback. Someone from our customer support team is going to reach out by email to assist you.
We're very sorry to hear you've had issues with our bottoms. We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer support team, they'd love to answer any sizing or care questions you may have!
We're very sorry that your size wasn't available in many items. If you'd ever like to receive recommendations for similar products, please contact our customer support team. They'd be happy to provide recommendations and answer any questions you may have!
“It’s great they have the size I need, but there should be free returns since it’s hard to make sure you like something without trying it on in person.”
We appreciate the feedback, and we'll pass it off to our team. We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer support team, they'd love to help!
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