“I ordered these pants because American Tall did not have the High rise Tapered Chino pants. I was so disappointened with the Cargo pants. The legs are baggy and I never use the cargo pockets. I am waiting until the Chino pants are back in stock.”
“I expected the jeans jacket to be for a tall woman. But I found put that the jeans jacket was not any longer than the regular jacket I purchased for half the price. The reason for my return.”
We're sorry the jean jacket wasn't long enough. You're welcome to try the jacket in Extra Tall if you need more length. Please feel free to contact our customer experience team if you have any questions!
“My husband was thoughtful and decided to get me a pair of jeans. Well they didn’t fit. This company was really good at exchanging the pair. However, the second pair I got was still too big. They didn’t want to exchange the second pair again since they already sent me a new one. So moral of the story, if you are going to order, you better know your size. Women’s sizes are frustrating for me and this is the reason I normally will not buy online. I never know what size to get even with the size chart. Material seems great color is what I wanted but I will not be able to wear them.”
We're sorry the sizes didn't fit! We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“All of my pants are from American Tall. I’m 6’7” and wear 36x36. The last few orders, the sizes have been off. My last order was of three pair of Tralvers, which generally for me well. The fit was something like 36x40. I had a tailor hem them but they just do not fit right, and it cost $59 for the service.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“I’ve been purchasing clothing from American Tall for a number of years now…maybe since 2019? Quality seems to be there! No real issues there. But sizing is terrible!
I have ordered and reordered the same shirts (same style, color, size) and the fit is completely different from one to another. One shirts arms are way too long, one’s sleeves are bigger than the other shirts, neck is too large, etc.
I’ve seen similar reviews online so I know this isn’t just me. This seems to have gotten worse over the years.
On top of that the order/processing/return timelines are really slow, given what consumers expect these days. If I order something and end up having to exchange an item (which is about 75% of the time with AT) it has been up to 1 month in some cases before I receive the product that fits, after placing the original order. Part of that’s on me getting the return back in the mail, but I usually do that within a day or two of receiving an order.
I really like the styles you provide and the fact these clothes actually fit tall people is great. But you need to work on the sizing consistency and expediency of order processing and shipping. It’s enough of an issue that American Tall is not my first choice to order from anymore, when I have choice to order tall sizes elsewhere.
Hope this feedback is helpful. Looking forward to being a continued customer.”
We're very sorry that you've had difficulty with our sizing and shipping processes. Thank you for the feedback, it is greatly appreciated and will be forwarded to our teams.
If you ever have issues or delays with your orders/items/returns, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution to any problem you're facing!
“I really like the concept of the company, but almost everything I’ve bought so far is just a little off. Whether it’s material or fit, it just doesn’t quite meet the mark.”
We're sorry you've had issues with the fit and material of our products. We'll have this feedback passed off to our team. If you ever have sizing or products questions before purchasing, please contact our customer experience team. They're happy to help provide any further information about our products, and offer size recommendations!
“I love that things are actually tall enough but I'd give the quality 3-5 stars. Some items are really well made and others are like Amazon/ ASOS quality and you just never know which to anticipate. The pair of straight leg jeans I got was essentially 100% cotton and are fantastic quality- think like orange tag Levis, however, the skinny jeans I got instantly wrinkled after sitting in them for a 20 minute car ride and degraded to the point that you could see where the elastic was in the butt and cause camel toe after approx 20 washes eventhough the fabric blend is the same as a pair of pants I've owned for several years from another brand without issues. Similiarly, the baggly sweatpants with the elastic bottom I got were awesome (great cut and very plush) but the only top that was available in the matching color was a mid weight terry cloth pullover which wrinkles really badly- not a great quality for sweats. Plus I've purchased another sweatpant and zip up set which were labled as the same color but clearly did not match when they arrived- the bottoms were very comfortable but pilled really badly, the top was expensive and unremarkable. I keep making purchases because its honestly so life changing to have clothes that actually fit but I need AmericanTall to get their manufacturing right because if I'm going to keep getting Amazon/ASOS quality then I'm going to go back to Amazon/ASOS for better prices.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
We're sorry the denim shirt was too short, you're welcome to exchange for a longer length through our return portal. If you have any questions, please contact our customer experience team!
“Collar doesn't stay in position, creeps up at back of neck. Brand tag that is sewn inside scratches the skin. Shirt material started pilling at the area of belt line.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“I was glad to find American Tall. I have ordered several pair of leggings. I found the website easy to use, delivery time was pretty standard. I wear leggings everyday and all the time. I primarily purchase from Spanks and Beyond Yoga. I was disappointed in the quality of the fabric of the American Tall leggings. It was a bit thin and not very plush.”
We're sorry that the fabric wasn't what you were expecting. We appreciate your feedback, and will forward it to our design team. If you ever have questions, please feel free to contact our customer experience team, they'd be happy to answer them!
“The quality is fine. But this item is a very slim fit with a high, small neck opening. Do not buy it if you are a bigger guy. I'm 6' 4" and 200 lbs, and even the XL size was uncomfortably tight for my liking.”
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“Good fit/ quality, but too long. I am 5'-9" and slender. I had to hem each pair of trousers by 2-1/2" to 3". Would purchase again, because at last there was enough material to hem with.”
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
We're sorry that you aren't completely happy with the fit and fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer support team if you have any questions!
“The shirt provided extra lenght in sleeves and body. I wish the shirt offered more of a cotton blend. The all polyester can be extra warm and not breath well in warmer conditions.”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer support team if you have any questions!
“Denim Jacket lovely color and style Only problem is that it's too small. Ordered my usual size, but the jacket was small everywhere. Couldn't even button it up. So lovely jacket buy I'd advise to size up. Luckily it fitted my daughter, so not a complete loss”
We're so sorry that the jacket was too small! However, we're glad that it fit your daughter. Our customer support team offers size recommendations if you're ever unsure of a size. Feel free to reach out to them, they'd love to help!
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