We understand it can be difficult to find the perfect fit while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
We’re sorry to hear about the trouble you experienced! We can see that you were in touch with our experience team, and we’re glad to know that your package has now been found. Feel free to reach out to our customer experience team if you have any questions!
We're sorry the item didn't fit. Our size charts are based on model measurements, not the garment measurements. If you ever would like help finding your size, we suggest contacting our customer experience team to help provide a recommendation.
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Feel free to contact our customer experience team if you have any questions.
“The quality of materials has deteriorated greatly over the past couple of years. I recently ordered and received two pairs of pants - the first was defective, with the rivet-style button on the Traveler pants falling off on the first day. The other pair was mis-sized. Support was helpful in providing me with a replacement for the defective set and a refund for the incorrectly sized pair of pants. However, when I received the replacement pair of pants, the stitching was so poorly done that two seams split within a day. A sweater that I recently ordered also fell apart at the seam.
I have ordered from AT for years, and I have previously been very happy with the quality of materials. I am disappointed that the quality control has fallen so drastically.”
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve!
We're very sorry to hear that. Someone from our customer experience team has reached out by email. We'd love the opportunity to look into this for you!
We’re sorry for any confusion caused! Our Grey Lilac is designed to reflect a light purple shade, and we apologize if the color wasn’t what you were expecting. We understand that colors can sometimes appear differently depending on lighting. Feel free to reach out to our customer experience team if you have any questions.
“I sent you back my return January 23 then I got an email stating oh postage due the return label y’all sent to me is what I use. I never got back my money or anything I would never buy nothing else from y’all crooked ass people ever again.”
We're very sorry to hear this! Please note that returns are processed once they’ve been delivered to our warehouse. It looks like our Customer Experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“When making a return because the jacket ordered was too small, it automatically triggered an exchange in size, which is true, we wanted to exchange the jacket for a larger size, but what happened was that a day or so later I received an email telling me a smaller size was being shipped to me. I never placed an order for a smaller size and there was no option to choose an alternative size when making the return. Perhaps there were technical glitches or UX issue on the website, regardless, there was no confirmation of this exchange order until it was already processing and too late to cancel. I do not appreciate needing to make multiple trips to return something I did not order.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this and we hope their assistance has helped. Please let them know if you have questions!
We’re sorry to hear about your experience. The sizes sent were based on the selections made during the exchange request. You're welcome to review the details on your return status page for reference. Our Customer Experience Team is happy to help if you need further assistance.
“I was sent the wrong size when you ran out of the correct size so I could not even exchange them so I just had to eat the cost and I ordered from another company. I was very disappointed”
We're very sorry for your experience, thanks for sharing. If you ever have issues with your order, we recommend getting in contact with our customer experience team immediately. We'd like to ensure you receive a quick and easy resolution to any issue you may have!
“***ONE STAR so maybe it'll prompt these people into providing CUSTOMER SERVICE*** It's impossible to reach this company for customer service. The only method they provide is a chat bot which doesn't work. Be VERY CAREFUL when you order any thing from them. Their website blipped, causing all the items in the shopping cart to disappear. I added the items back -at least the ones that were still available- and made my purchase. Only to be surprised when I checked my email THERE WERE TWO ORDERS!!! I immediately replied to the email. No, the auto reply says you cant. I tried the chat bot. Nope. Doesnt work. No phone number. No email. I posted the issue on their tech report link.
NOTE: I did not have a problem with this particular order. The clothes are fine. I tried to order 10+ more items at a later date [** now it's 20+ because their website blipped :( ] and I can't get this fixed!!! It's crazy there's no way to communicate with these people!!”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
“I’ve been very frustrated. I had to exchange a pair of pants because they were too long. I wanted to exchange for semi-tall, but you have nothing available in that length.”
We're very sorry to hear this, thanks for letting us know. Someone from our team has looked into this, and reached out via email to assist with the issue. Please let them know if you have further concerns.
“Your sizes are very very inconsistent. I take a 40 waist, it says size 40 but these are at least a 44 or bigger. This is the second time this has happened. Very disappointed and will never order jeans from American Tall again.”
We're very sorry you've been having difficulty with sizing, thanks for the feedback. If you ever experience issues with our products, we recommend getting in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution.
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“Love that this website is designed for us long limbed but have been beyond disappointed in the company’s shipping. Ive ordered several times and the shipping is long however I ordered 3 items Dec 5 and still did not have them all by 12/25.. I receive items out of the country faster than American tall. When I tried to contact customer service they said they were not taking telephone calls, and the chat-bot did not offer a solution. I wanted to cancel the orders and get a refund but did not receive any offers to solve the problem.”
We're very sorry for your experience with us, your feedback is valuable and will be forwarded to our concerned teams. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. Please let our team know if you ever need assistance.
“It’s laughable that you sent me a review of items I still have not received two weeks after ordering. There is no customer support unless AI can answer your questions. A week later customer service emailed and said it’s too late to change the shipping. The items were shipped by the USPS. Who knows if I’ll ever receive them. Pathetic! Subsequently I ordered jeans from Levi’s which fit just fine.”
We're very sorry for your experience, your feedback is valuable and will be forwarded to our team. Unfortunately, once an order has been shipped we are unable to make any changes to the shipping. We can see the order has now been delivered, please let our team know if you have further questions.
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