We're sorry to hear the Houndstooth Pants fit smaller than expected. Fit can vary from style to style. We appreciate you taking the time to share your feedback and will be sure to pass it along to our team. Feel free to reach out to our customer experience team if you'd like sizing recommendations!
“I never received the item I purchased. Instead I received some black pants in extra small. I don't know how to get a return authorization so I can send them back. Your return policy is quite complicated. I will not be purchasing from American Tall again. It was not my fault that I received the wrong item. Now I'm stuck with something I can't even use!”
We're sorry to hear that you received the wrong item! We'd love to look into this further for you, a member of our team has reached out via email, however, we haven't heard back. We definitely don't want you stuck with something you didn't order, but have this sorted our as soon as possible. Feel free to reach out to our team!
“Quality of the items is abysmal. I ordered some items that appeared available, they charged me for them then said items weren't avai;able and aupposedly sent me my money back but who can keep track of such things? Not. agreat shopping experience overall.”
We're sorry to hear about your experience. We understand how frustrating this experience has been. We appreciate your feedback as we work to provide a seamless shopping experience. Feel free to reach out to our team if you have any questions.
We're sorry! We can see that a member of our team previously reached out regarding this matter, however, we haven't heard back from you. If you still need assistance, please feel free to contact our team and we'll be happy to review the situation and work with you to find a resolution. We look forward to hearing from you!
“Pretty disappointed in my second order. The first tee i ordered was great. I got a black medium tall crew tee. The tee fit good so I made a second purchase of the same exact shirt but this time I ordered a large instead of medium & I got a completely different shirt. The large shirt had different stitching, faded & shrunk pretty bad after the first wash. The medium shirt tag says made in Bangladesh & the large shirt tag says made in china. Im pretty disappointed that I ordered the same exact shirt just 1 size apart but get 2 completely different shirts.”
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve!
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
“The package was delivered to a business and I didnt initally realize the address mistake. Contacting your customer service was like trying to find a needle in a haystack”
We're sorry to hear you had trouble reaching us. Our AI Assistant is designed to help with common questions and can connect you with a live agent during business hours or create an email ticket when needed. I can see that a member of our team was able to assist you, and we hope they were able to help resolve your concerns. Thank you for sharing your feedback.
Thank you for your feedback. We're sorry to hear the cover-up felt too tight and didn't provide the fit you were looking for. We appreciate you taking the time to share your comments!
“What part of this product is "tall"? Seat height & back height are essentially the same as my existing chairs from Dick's Sporting Goods. The seat is uncomfortably narrow causing the front bottom part of the frame to push into the back of my legs. If I still had the box this chair came in I would return it. I feel that I have now joined the large population of on-line shoppers that have been scammed.”
Thanks for sharing your feedback. We're sorry to hear the chair didn't meet your expectations. We appreciate you taking the time to let us know, and we've passed your comments along to our design team. We can also see that a member of our team has already reached out to assist, and we hope they were able to help. If you have any additional questions or need further assistance, please don't hesitate to reach out.
We're sorry you've experienced sizing difficulties. Sizing can vary between items due to the specific style, fabric, construction, or intended fit of each garment. We recommend reviewing all information provided on the product page to help determine the best size for each style. Additionally, we understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“Unfortunately, I did not understand something was a final sale and the fact that it felt ridiculous that it didn't fit right at all and somehow it's my fault, I agree I should pay for shipping maybe but you should not have clothes that expensive and not be able to return them.
I won't be shopping here again that's for sure and I'm 6'1 and have four other women that are over 6 ft and five other family members that are over 6'5 that really could have used your website but I'll be looking elsewhere”
We're truly sorry to hear that the High Rise Wide Leg Flat Front Chinos for Tall Women in White didn't work out as expected. We encourage our customers reach out to our team for sizing guidance, especially on final sale items since they are not eligible for returns or exchanges. We can see that a member of our team has already assisted you, and we hope their support was helpful. If you have any additional questions or need further assistance, please don't hesitate to reach out.
“Pros: I liked that these were mostly cotton. Tall people need to not be poisoned by microplastics too.
Cons: They got a hole in the leg after only being washed twice! And I've had them for barely a month. They're SO thin, the fabric is gossimer almost like nylons. It shoes your underwear and everything about your body right through them and mine weren't even tight and they did that, they were so loose that they floated over my body.”
Thank you for taking the time to share your feedback! We’re very sorry to hear about the hole that developed after washing—that’s definitely not the experience we want for our customers. I can see that a member of our team has already assisted with a resolution. If you have any further questions or concerns, please don’t hesitate to reach out—we’re always happy to help.
We’re sorry to hear about your experience. Please reach out to our Customer Experience team with your concerns, and we’ll be happy to review this further with you.
“Both Harper Tall jeans not sewn to correct 31/35 size. past purchases were size sewn perfectly. However, this order... Both pants grossly mis-sewn for sizing.”
We're sorry to hear about your experience with the Harper jeans! Thank you for providing your feedback, feel free to reach out to our customer experience team if you have any questions.
We're sorry you had difficulty finding the right fit! The size will differ between items due to the specific style and we recommend checking all the information provided on the product pages to help choose the correct size based on the style! Feel free to contact our customer experience team if you have any questions
“They looked like CLOWN PANTS . The material was way too thick for Srprig and Summer. I oredered an 18 and they were too small . Not a true 18 . I wont trust your shop again”
We're so sorry to hear that you're unhappy with the fit! We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
Thank you for sharing your feedback! We’re so glad to hear you love our length selection, and we appreciate your comments on the material. We’ll be sure to pass this along to our design team!
We're sorry to hear this! Our customer experience team reach out and we hope their assistance has helped! Feel free to let us know if you have any questions!
We understand it can be difficult to find the perfect fit while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
We’re sorry to hear about the trouble you experienced! We can see that you were in touch with our experience team, and we’re glad to know that your package has now been found. Feel free to reach out to our customer experience team if you have any questions!
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