“Add two items I returned, and only got credit for one so I'm very unhappy. Both items came in the same package and no one has answered a single email I have sent. Dorothy lecher”
We've looked into this and can see both items have been processed by our team, we're sorry if you didn't receive the confirmation from our team. Please let us know if you have further questions.
“As with this computer generated question. I received 2 or 3 other emails that my 5 purchased items
were on their way. Then one message said they were delivered.
But no delivery was received.
I messagaed AT and was told items were not available and a refund would be done. And refund was received.”
We're very sorry for your experience. We can see you've worked with our customer experience team regarding this issue, and we hope their assistance has helped! Feel free to contact us if you have further questions.
“Unhappy with the customer service and lack of response to my concerns and no effort to reconcile. I’ve spent a lot of money with this company and love what I’ve purchased but the customer service on my recent concern has me reconsidering further purchases. I will be returning all items once I’ve receive them.”
We're very sorry you're disappointed! We can see you've been working with our customer experience team, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“I purchased 2 sale items that would have been a great bargain and ordered an item that wasn’t such a great deal. The latter item was shipped quickly and the bargain items were cancelled by American Tall. Good bait American Tall. I won’t buy from you again.”
We've looked into this, and can see you've been working with our team. The items didn't ship due to a syncing issue, however, we can see they have now been received. Please let our customer experience team know if you have further questions.
“I am 6 ft tall and weigh 193 lbs. I ordered Large Tall, and both clothing items received would not have fit a skeleton. I donated both new items to charity. Sorry, I will not order clothing items again.”
Unfortunately, we’re currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenience—this is not our standard, and we appreciate your patience and understanding.
We can see your order has been delivered, please let our team know if you have further questions.
“I tried one purchase to get a feel in how sizes ran. The pants I ordered did not fit. You kept $12 of my for restocking therefore I am no longer a cystomer”
We're sorry you're disappointed in our return policy. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're welcome to return for store credit or exchange which is completely free.
We sincerely hope you choose to give us another chance in the future. Please reach out to our customer experience team if you have questions.
“Terrible product. Washed in cold water as instructed, and it shrank so much that I can't wear. I complained about this some ,time ago and never got a response. You should remove this product from your site. Reviews from other clients report the same problem.”
We're truly sorry to hear about your experience! We understand how frustrating it can be when a product doesn’t meet expectations. We couldn't find any previous ticket regarding this issue, however our customer experience team has reached out to you on your registered email address. Kindly work with the them so that we can provide you with a quick resolution.
“I ordered a pair of shoes for my son, size 13. The company made a mistake and sent a 15. No big deal, they exchanged the item. Well the 13 is too small and the company won’t let me exchange them for a 14 at the same price. I am told only one exchange is allowed. How can the first replacement count against me when American Tall sent the wrong size? You can’t speak to a human being to clarify a simple situation. Very frustrated! The shoes look great they are just too small. Ugh American Tall you should do better than this. I should be able to exchange these without paying extra.”
We're very sorry you're disappointed! We can see our customer experience team is helping with this issue, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“I wanted to exchange and it wouldn’t allow me to instead they gave me a gift card for less value than I paid for the merchandise. Went back on the site to place the same order just a bigger size and the price went up tremendously now I have a gift card that I’m not planning on using until the merchandise goes on sale. Won’t be shopping with this company in the future”
We've looked into this and can see the store credit issued was for the correct amount. The item was purchased on sale, and the store credit reflects the sale price paid for the item. If you ever have issues submitting a return request in the future, we recommend getting in contact with our customer experience team. They're more than happy to help assist you!
We've looked into this and can see our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you! If you can get in contact with our team we'd be happy to help.
“The pants fabric is very thin and not warm with many sewing errors. Loops of thread sticking out in 6 or 7 places. The hoodie is the same cheap fabric with a dual zipper that is very difficult to get started. I bought American Tall items a few years ago that were good quality but these newer ones are worse than Walmart stuff and 10 times the price. I feel ripped off”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“There’s got to be some sort of labeling error with these pants. I usually wear a size 14 or 16 (if I want a little extra room), but these pants are more like a size 6.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
We're sorry for your experience. Our items have been fit-tested by our models as well as tall people in our community. The item may fit slightly different depending on each person's measurements.
We thank you for your feedback, and will forward it to our team. Please feel free to contact our customer experience team if you ever have questions.
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“DON'T BECOME AMERICAN SHORT/LITTLE AND TRY TO SCOOT AWAY FROM THE SURPRIZED TARIFFS IMPOSED BY US CUSTOMS BECAUSE OF ORDERS BEING SHIPPED ACROSS THE BORDER. MAN UP!!”
We're sorry for your experience. This was a one-time situation that was out of our control due to new border regulations put in place by the US government. We stay committed to our promise of not charging duties on our orders. We have been working with UPS closely to have the billing sorted. We've looked into this and can see that our team has been in contact with you, and have had the charges rebilled to our account. Please let our team know if you have any further questions.
“Unfortunately the experience with this last purchase has been very bad. The item itself is great and my son loves the joggers. But after it was delivered (late), he received a bill for 67 dollars more (on top of the original cost of the item +shipping which had come to 68 dollars)- The bill listed twenty dollars for "duty" on the item since it was shipped from Canada to the US, an "entry prep fee" of 30 dollars and 14 more dollars for a "disbursement fee." So, while I have often purchased from American Tall in the past for my 6'7" son, I will not be able to afford it again.”
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs resulting in extreme duties and brokerage fees. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. We can see that you've been working with our team, and they have had the charges rebilled to our account. Please let our team know if you have any further questions.
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