“What part of this product is "tall"? Seat height & back height are essentially the same as my existing chairs from Dick's Sporting Goods. The seat is uncomfortably narrow causing the front bottom part of the frame to push into the back of my legs. If I still had the box this chair came in I would return it. I feel that I have now joined the large population of on-line shoppers that have been scammed.”
We're sorry you've experienced sizing difficulties. Sizing can vary between items due to the specific style, fabric, construction, or intended fit of each garment. We recommend reviewing all information provided on the product page to help determine the best size for each style. Additionally, we understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“Unfortunately, I did not understand something was a final sale and the fact that it felt ridiculous that it didn't fit right at all and somehow it's my fault, I agree I should pay for shipping maybe but you should not have clothes that expensive and not be able to return them.
I won't be shopping here again that's for sure and I'm 6'1 and have four other women that are over 6 ft and five other family members that are over 6'5 that really could have used your website but I'll be looking elsewhere”
We're truly sorry to hear that the High Rise Wide Leg Flat Front Chinos for Tall Women in White didn't work out as expected. We encourage our customers reach out to our team for sizing guidance, especially on final sale items since they are not eligible for returns or exchanges. We can see that a member of our team has already assisted you, and we hope their support was helpful. If you have any additional questions or need further assistance, please don't hesitate to reach out.
“Pros: I liked that these were mostly cotton. Tall people need to not be poisoned by microplastics too.
Cons: They got a hole in the leg after only being washed twice! And I've had them for barely a month. They're SO thin, the fabric is gossimer almost like nylons. It shoes your underwear and everything about your body right through them and mine weren't even tight and they did that, they were so loose that they floated over my body.”
Thank you for taking the time to share your feedback! We’re very sorry to hear about the hole that developed after washing—that’s definitely not the experience we want for our customers. I can see that a member of our team has already assisted with a resolution. If you have any further questions or concerns, please don’t hesitate to reach out—we’re always happy to help.
We’re sorry to hear about your experience. Please reach out to our Customer Experience team with your concerns, and we’ll be happy to review this further with you.
“Both Harper Tall jeans not sewn to correct 31/35 size. past purchases were size sewn perfectly. However, this order... Both pants grossly mis-sewn for sizing.”
We're sorry to hear about your experience with the Harper jeans! Thank you for providing your feedback, feel free to reach out to our customer experience team if you have any questions.
We're sorry you had difficulty finding the right fit! The size will differ between items due to the specific style and we recommend checking all the information provided on the product pages to help choose the correct size based on the style! Feel free to contact our customer experience team if you have any questions
“They looked like CLOWN PANTS . The material was way too thick for Srprig and Summer. I oredered an 18 and they were too small . Not a true 18 . I wont trust your shop again”
We're so sorry to hear that you're unhappy with the fit! We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
Thank you for sharing your feedback! We’re so glad to hear you love our length selection, and we appreciate your comments on the material. We’ll be sure to pass this along to our design team!
We're sorry to hear this! Our customer experience team reach out and we hope their assistance has helped! Feel free to let us know if you have any questions!
We understand it can be difficult to find the perfect fit while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
We’re sorry to hear about the trouble you experienced! We can see that you were in touch with our experience team, and we’re glad to know that your package has now been found. Feel free to reach out to our customer experience team if you have any questions!
We're sorry the item didn't fit. Our size charts are based on model measurements, not the garment measurements. If you ever would like help finding your size, we suggest contacting our customer experience team to help provide a recommendation.
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Feel free to contact our customer experience team if you have any questions.
“The quality of materials has deteriorated greatly over the past couple of years. I recently ordered and received two pairs of pants - the first was defective, with the rivet-style button on the Traveler pants falling off on the first day. The other pair was mis-sized. Support was helpful in providing me with a replacement for the defective set and a refund for the incorrectly sized pair of pants. However, when I received the replacement pair of pants, the stitching was so poorly done that two seams split within a day. A sweater that I recently ordered also fell apart at the seam.
I have ordered from AT for years, and I have previously been very happy with the quality of materials. I am disappointed that the quality control has fallen so drastically.”
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve!
We're very sorry to hear that. Someone from our customer experience team has reached out by email. We'd love the opportunity to look into this for you!
We’re sorry for any confusion caused! Our Grey Lilac is designed to reflect a light purple shade, and we apologize if the color wasn’t what you were expecting. We understand that colors can sometimes appear differently depending on lighting. Feel free to reach out to our customer experience team if you have any questions.
“I sent you back my return January 23 then I got an email stating oh postage due the return label y’all sent to me is what I use. I never got back my money or anything I would never buy nothing else from y’all crooked ass people ever again.”
We're very sorry to hear this! Please note that returns are processed once they’ve been delivered to our warehouse. It looks like our Customer Experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“When making a return because the jacket ordered was too small, it automatically triggered an exchange in size, which is true, we wanted to exchange the jacket for a larger size, but what happened was that a day or so later I received an email telling me a smaller size was being shipped to me. I never placed an order for a smaller size and there was no option to choose an alternative size when making the return. Perhaps there were technical glitches or UX issue on the website, regardless, there was no confirmation of this exchange order until it was already processing and too late to cancel. I do not appreciate needing to make multiple trips to return something I did not order.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this and we hope their assistance has helped. Please let them know if you have questions!
We’re sorry to hear about your experience. The sizes sent were based on the selections made during the exchange request. You're welcome to review the details on your return status page for reference. Our Customer Experience Team is happy to help if you need further assistance.
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