We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
We're very sorry you're disappointed! It looks like our customer support team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
We're so sorry that the item was too long! You could always try our Tall length if you need something shorter. Our customer support team offers size recommendations, so feel free to reach out to them, they'd love to help!
“Ordered from twice. 2nd order the sweatpants had 2 different inseam lengths. Contacted, had to send pics with a measurement tape showing difference. I was told to keep them. They sent replacement. Again. 2 different inseam lengths. They required measurement pictures again. They then required I return both for a refund...after being told I didn't need to send back the first defaulted item. The first item was 1 day away from becoming cut off sweat shorts...what else would I use them for? The right leg was 1" shorter on the first and 1.5" on the 2nd pair. I don't have a printer and they wouldn't mail me a return label
The UPS store got it printed out for me from the email they sent me with a return label included. I emailed company to let it be known the package was on it's way. After 9 days w/o refund I began the process of contacting the company again....all previous emails were "closed out" so I had to begin a new "ticket" to generate a new email. 10 days later I finally get a refund. Btw.....the quality sure isn't worth the price!”
We're very sorry about the experience you've had! Our tickets do close if we don't get a response back in a certain amount of days. If you would ever like to see the status of your ticket, you can do so through out Help Center!
Additionally, we can see you chatted with our support team and they were able to process your refund. If you have any pending questions, please feel free to reach out to us again.
“Terrible customer service. Impossible to actually speak to anyone. Returned the pants as they were too tight. Never received a refund or even a credit. Shop elsewhere.”
We're sorry to hear that. It looks like our customer support team has been in contact with you and the store credit has been issued. Let us know if you have any questions!
“I have been a fan of American Tall for 3 years. I returned 3 pair of pants recently. I went to UPS gave them my return slips. They put 2 pants in one package and 1 in another. American Tall emailed me that I was only given credit for returning 2. I looked online for a phone number to call. No where on the website is a phone number associated with American Tall. No phone support to talk with someone. I’m looking for a new Tall clothing company.”
We're very sorry to hear that. It looks like our customer support team has been in contact with you by email. Feel free to reach out with any additional questions.
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