“I left some pants in my cart the first time I tried to return them, not wanting them because I was returning the same thing. Then I got this Email saying that I forgot something in my cart. The same dame pants I returned and not they want me to pay $9.00 to return.”
We can see that our customer experience team has been in contact with you regarding this issue. As explained in the ticket, the same size was entered for exchange and this is why you had received the same item. We don't offer exchanges for different products or colors, and you can find all our return/exchange policies in our Help Center: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies
Please reach out to our team if you have any further questions.
“I ordered two pair of pants on Feb 2 with expedited delivery as i needed them for a trip. I luve in upstate NY and they ship from Ontario. The next day, I was happy to get a UPS notification that my package would arrive on Wed the 4th. When I didn't, I checked back only to find it was hung up at the border. This went on for a week. No phone number to call. An AI chat bot or wait for a return email. Originally they said they would contact UPS. Fast fwd to next UPS notice and my package would arrive on the 13th but I would owe $82 in duties. I notified American Tall and was told they would take care of it. On the 13th my package arrived and UPS wanted $82. When I explained it was a mistake they returned the package to sender. A few days later I received a notification from American Tall stating my order had been delivered. Still have no pants and no answers. My advice, if you are buying in the US realize they are shipping from Canada and given the geopolitical climate, it seems like a gamble...... Good quality clothes but zero for customer service......”
We're very sorry for your experience. Unfortunately, due to new tariffs imposed by the U.S. government, many shipments, including yours, were stuck at the border and charged duties. Our team worked around the clock to ensure that these issues were resolved efficiently and we apologize for any delays.
We can see that you've been working with our customer experience team, and your package has been delivered. Please be assured that this was a one-time situation, and won't occur on future purchases. If you have any further questions, please let our team know!
“Beware this company does not do 2 exchanges so either pay $9 to return or take a gift card. The exchange and return process is painful…way too many days to get to the order, exchange it and receive the exchange.”
We're so sorry to hear that! Thank you for your feedback, it will be forwarded to our team. Please contact our customer experience team if you have any questions.
“I bought these pants, thinking that they were warmer sweats, but they are not. they are a thin material, more akin with ''chick clothing''. AmericanTall other products have ben good in the past and i would buy from them again, however this particular item is not good. I need to initiate a refund, but i have been too lazy, as of late.”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
We're very sorry that you're disappointed in our return policy. Thank you for the feedback, it will be forwarded to our team. If you'd ever like to learn more about our policies we recommend checking out our Help Center: https://americantall.zendesk.com/hc/en-us
We're sorry that the fabric isn't what you expected. These are meant to be lightweight and breathable. We can see that you've been working with our Customer Experience Team, please let them know if you have any questions.
“I purchased two colors - gray and ochre - of the collared sweater. After wearing one just once, the arms and the body of the sweater failed to hold their shape and the fabric quickly developed pilling all over. Very disappointed and ended up returning both to receive a credit. I would like to see a significant increase in quality on a number of the American Tall items, understanding this would likely result in a price increase. Sweatshirts are great. Other items need improvement, please.”
We're so sorry to hear this! Thanks for your feedback, it will be forward to our team. Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“This order was returned within 30 days due to the items being too small and iablity to find/connect with online help from American Tall. Will I see the credit?”
We've looked into this for you and can see that your return has been processed. Please reach out to our customer experience team if you have any questions: https://americantall.ada.support/chat/
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
We're sorry to hear this! We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“the website is very hard to navigate around for a return or exchange, i dont think i will shopping here in the future. i purhchased items for my brother for Christmas and they didnt fit and i wanted to exhange them and it was such a hassle. It is now the 30th of December and i still trying to fix the issue.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
“This was my first time ordering from American tall, and I was so excited to finally have lounge pants that are long enough. I get that these are lounge pants, but they were very thin and poor quality. I wore them twice and already had a hole in them. Very disappointing and I wouldn’t bother ordering from here again given this experience.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“It was a rough experience with American Tall for me. Maybe it was unreasonable of me to think that it would be reasonable to return an item for exchange at the same time I was returning an item for refund, but... it was quite a hassle to do so. Communication from American Tall rep also lacked consistency and, seemingly, understanding. Overall dealing with American Tall was stressful for me. But maybe my expectations and desires were unrealistic. Regardless, the exchange wasn’t a good fit for me.”
We're very sorry for your experience with us, we can see that our Customer Experience Team has helped provide a resolution to the concerns mentioned.
Additionally, we greatly appreciate the feedback provided to us, and we sincerely hope that you give us another chance in the future. If you ever have questions, please contact our team, they're happy to help.
We're sorry for your experience with us. We can see that you were in contact with one of our agents, and they helped provide a return label to have your items sent back to us.
Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
“I didn’t want to give any stars but I had to give at least one. Their quality of fabrics have gone downhill for starters. Secondly make sure you double size up if you live in the states because their sizes are not accurate. Also, keep tabs on your order. Their CRM won’t do it for you. Their customer support is sketchy and unreliable. You cannot talk to someone on the phone and I am convinced they’re literally out to get your money at all costs. PSA: my complaint is not the only one. I am part of a tall women’s group on Facebook and there are complaints the same as mine and similar. Be cautious when buying from AT.”
We very sorry for your experience with us and greatly appreciate your valuable feedback. We will ensure that it is passed off to our concerned team.
We can see that you're in contact with someone from our customer experience team. We sincerely hope their assistance helps to resolve your concerns. If you have any further questions, please let our team know so they can be addressed.
“Great Style and comfortable material ,
But ….. the waistband was smaller by 2 inches than the previous summer shorts I bought earlier this spring.
Stuck with 2 pairs of shorts i can’t wear because the shorts were final sale.”
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
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