“Double and triple check before hitting send. All sizes were incorrect and 1 item was doubled on my shipment. I can’t get a return label, their customer service is non existent and it looks like I’m going to spend another week trying to return what I never ordered to get my $350 back.”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“Usually like the items I order from American Tall, but trying to return an item is not an easy process
I am adding to my review because of extreme frustration on the return process. Instead of getting my money refund, they have now said it will be a credit. I do not want the credit. I would like my refund. To those of you ordering, make sure it is something you want to keep because trying to return to be refunded is almost impossible to do. Pus there is no one to even talk too.”
“Unfortunately, these items did not work for my daughter. The sweatshirt was too big and the sweat pants were too tight. In addition, they were not soft at all.”
We're sorry the items purchased didn't work out, thanks for the feedback. Please feel free to contact our customer experience team if you'd like suggestions for products you may prefer.
We're very sorry for your experience with us, please know your feedback is valuable and will be passed along to our management team. We can see the credit has been issued, please let our team know if there's anything else we can do for you.
We're sorry you aren't completely happy with the materials used, your feedback will be forwarded to our concerned team. Please feel free to contact our customer experience team if you ever have questions.
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
We appreciate the feedback regarding our sizing, it will be passed along to our concerned team. Please feel free to contact our customer experience team if you ever have questions.
“I will not buy from you ever again. I have made 3 orders and everything I ordered was of poor qualtiy. The material is a magnet for everything and doesn't wash well in the sense to remove all fuzzies or dander. Need to use my lint brush everytime I wear your products. Material is not soft either. Just not a nice feeling wearing the clothing I have purchased from you. You charge a lot of money for poor quality. Shop around.”
We're very sorry for your experience, thank you for the feedback, it will be forwarded to our concerned team. We recommend getting in contact with our customer experience team if you ever have issues with our products. We'd like to ensure your concerns are looked into, and provided with a quick and easy resolution.
“I did not like the color. I probablely will give them away rather than return them. I wanted the black pair but they were out of stock. I love the carpetener sweatpants, I also love the way they fit me.”
We're sorry you aren't completely happy with the color, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions.
“I have been purchasing from this company since its inception, and was a customer of the predecessor (Given the logo and website I assume there is a connection). American Tall sent me the wrong item. I ordered a large, and was sent a small. Because it was a final sale, i have had to contact the company and jump through some hoops to return the item. It took so long, the size I originally ordered was no longer available. To add insult to injury, American Tall is charging me a SHIPPING FEE to return their item due to their mistake. Lousy customer service.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“They really suck, and badly. The clothes aren't bad but you'll get them in about a month, if there's ever an issue you'll pay through the teeth for a return, and the customer service blows.”
We're very sorry for your experience, your feedback has been forwarded to our concerned team. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Additionally, our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
“None of the clothes fit even though we followed their measuring guidelines. Returns are supposed to be free & easy, but that is not quite true. One of the clothes was not returnable ($45 lost). The other 2 items didn't have an option for an exchange in the same style so we had to return & pay a fee. There are no stores for us to try on the clothes & find the correct size. I am done with American Tall & it was a bad experience.”
We're very sorry for your experience, thanks for the feedback. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Additionally, we recommend signing up through email to be notified when the size comes back in stock! If you have any questions, feel free to contact our customer experience team!
“I don’t know what these clothes are made out of but all of them have ripped or literally disintegrated and over a short amount of time. I bought 3 pairs of sweat pants ($55 each) and all of them developed holes throughout them. I wear them to lounge in only. I gave this company another chance and purchased a suit jacket ($175). Within a few hours of wearing it to a wedding the seams came apart across the back. Cheap clothes. Not worth your money.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
“I was initially very excited about the description and photos of the shirts in tall sizes. However, upon delivery, I immediately noticed the very poor workmanship in the sewing of the shirts. Seams were left un-attached and clearly there was no inspection before shipment.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“I loved this dress when I first received and wore it. The quality of the material seemed great. However, after the first wash, the black faded a lot and it shrunk by a few inches in length!! So disappointed.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
We're sorry the pants were too tight. You're welcome to exchange them for a different size through the return portal on our website. Feel free to contact our customer experience team if you have any questions.
We're sorry to hear the jeans are too small, thanks for the feedback. If you'd ever like a size recommendation, please feel free to contact our Fit Experts, they're happy to offer suggestions!
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“This design is extremely large, long and baggy. I bought pants for my son , last year from American Tall for school and the fit was. Great. However these pants is not compatible to my previous purchase. I was very disappointed and made an exchange and it was still extremely large and I was not able to make a second exchange. I am on a budget and bought these pants during the summer. Now I can only get store credit minus shipping. I am sorry I am very disappointed.”
We're very sorry about this, thank you for the feedback. We can see you're working with our team to have this resolved for you, please let them know if you have any further questions or concerns.
“The quality of the jacket was poor. I wear a 16 tall or 14 tall for many other stores. This jacket was not only very long in the sleeves but could not get the jacket completely on because it was not wide enough in the shoulders for me too put it on.”
We're very sorry the jacket wasn't fitting as expected, thanks for the feedback. If you're ever experiencing issues with the fit of an item, we recommend contacting our customer experience team. They're happy to look into the issue for you, and help provide suggestions!
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