We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“I was very happy with the quality and comfort of the shirt and pants I ordered. The shirt was XL tall and pants were 36x36. The pants were too big at the waist and had a longer than expected inseam. I'm 6'4 and weigh 240lbs. What I was really displeased with is the fact that I had to pay a $9.00 shipping fee when I returned the pants. American Tall should have covered the expenses in regards to the return. It was my first time shopping with American Tall and probably my last since I paid for a product I no longer own.”
We're very sorry you're disappointed in our return policy. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome return for store credit or exchange which is completely free. Our policy can be found in our Help Center: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies
We sincerely hope you change your mind to shop with us in the future. Please contact our customer experience team if you ever have questions.
We're very sorry to hear this! Thank you for the feedback. If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“The leggings are great, but God help you if you have to return anything. I've tried numerous times to resolve a simple return and I still have to wait days for an email, that btw you cannot respond to. Today I got an email that problem resolved, it is not resolved. American Tall still has a pair of leggings that haven't been replaced yet. No phone numbers emails you can't respond to this has been a nightmare!! Unless you are certain of exactly what you want I should stear clear of this sight....”
We're sorry to hear you've had difficulty returning your items. We can see our team has resolved this issue for you, please let them know if you have further questions in your open ticket.
“I ordered the smokey blue Q zip hoodie. It was delayed for 2 weeks past delivery date, then returned to sender. The on line help is useless. I havenāt been able to contact or talk to anyone from the company and havenāt been able to get a refund of my money. I will never purchase anything from this company again.”
We're very sorry to hear that. Someone from our customer experience team has reached out by email to look into this for you. We'd love to help resolve this for you!
“Add two items I returned, and only got credit for one so I'm very unhappy. Both items came in the same package and no one has answered a single email I have sent. Dorothy lecher”
We've looked into this and can see both items have been processed by our team, we're sorry if you didn't receive the confirmation from our team. Please let us know if you have further questions.
Unfortunately, we had experienced some inventory and fulfillment challenges but our team worked hard to minimize these disruptions and get the package delivered as soon as possible. We can now see it has been received. We are deeply sorry for the inconvenienceāthis is not our standard, and we appreciate your patience and understanding.
“As with this computer generated question. I received 2 or 3 other emails that my 5 purchased items
were on their way. Then one message said they were delivered.
But no delivery was received.
I messagaed AT and was told items were not available and a refund would be done. And refund was received.”
We're very sorry for your experience. We can see you've worked with our customer experience team regarding this issue, and we hope their assistance has helped! Feel free to contact us if you have further questions.
“Unhappy with the customer service and lack of response to my concerns and no effort to reconcile. Iāve spent a lot of money with this company and love what Iāve purchased but the customer service on my recent concern has me reconsidering further purchases. I will be returning all items once Iāve receive them.”
We're very sorry you're disappointed! We can see you've been working with our customer experience team, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“I purchased 2 sale items that would have been a great bargain and ordered an item that wasnāt such a great deal. The latter item was shipped quickly and the bargain items were cancelled by American Tall. Good bait American Tall. I wonāt buy from you again.”
We've looked into this, and can see you've been working with our team. The items didn't ship due to a syncing issue, however, we can see they have now been received. Please let our customer experience team know if you have further questions.
“I am 6 ft tall and weigh 193 lbs. I ordered Large Tall, and both clothing items received would not have fit a skeleton. I donated both new items to charity. Sorry, I will not order clothing items again.”
Unfortunately, weāre currently experiencing some inventory and fulfillment challenges but are working through the backlog. We are deeply sorry for the inconvenienceāthis is not our standard, and we appreciate your patience and understanding.
We can see your order has been delivered, please let our team know if you have further questions.
“I tried one purchase to get a feel in how sizes ran. The pants I ordered did not fit. You kept $12 of my for restocking therefore I am no longer a cystomer”
We're sorry you're disappointed in our return policy. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're welcome to return for store credit or exchange which is completely free.
We sincerely hope you choose to give us another chance in the future. Please reach out to our customer experience team if you have questions.
“Terrible product. Washed in cold water as instructed, and it shrank so much that I can't wear. I complained about this some ,time ago and never got a response. You should remove this product from your site. Reviews from other clients report the same problem.”
We're truly sorry to hear about your experience! We understand how frustrating it can be when a product doesnāt meet expectations. We couldn't find any previous ticket regarding this issue, however our customer experience team has reached out to you on your registered email address. Kindly work with the them so that we can provide you with a quick resolution.
“I ordered a pair of shoes for my son, size 13. The company made a mistake and sent a 15. No big deal, they exchanged the item. Well the 13 is too small and the company wonāt let me exchange them for a 14 at the same price. I am told only one exchange is allowed. How can the first replacement count against me when American Tall sent the wrong size? You canāt speak to a human being to clarify a simple situation. Very frustrated! The shoes look great they are just too small. Ugh American Tall you should do better than this. I should be able to exchange these without paying extra.”
We're very sorry you're disappointed! We can see our customer experience team is helping with this issue, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“I wanted to exchange and it wouldnāt allow me to instead they gave me a gift card for less value than I paid for the merchandise. Went back on the site to place the same order just a bigger size and the price went up tremendously now I have a gift card that Iām not planning on using until the merchandise goes on sale. Wonāt be shopping with this company in the future”
We've looked into this and can see the store credit issued was for the correct amount. The item was purchased on sale, and the store credit reflects the sale price paid for the item. If you ever have issues submitting a return request in the future, we recommend getting in contact with our customer experience team. They're more than happy to help assist you!
We've looked into this and can see our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you! If you can get in contact with our team we'd be happy to help.
“The pants fabric is very thin and not warm with many sewing errors. Loops of thread sticking out in 6 or 7 places. The hoodie is the same cheap fabric with a dual zipper that is very difficult to get started. I bought American Tall items a few years ago that were good quality but these newer ones are worse than Walmart stuff and 10 times the price. I feel ripped off”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall.ada.support/chat/?greeting=
“Thereās got to be some sort of labeling error with these pants. I usually wear a size 14 or 16 (if I want a little extra room), but these pants are more like a size 6.”
We're very sorry to hear this. Someone from our customer experience team has reached out by email to look into this for you, however we haven't received a response back. We'd love to help resolve this for you!
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
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