“Ordered a shirt for my son, sent to him for early Christmas. The shirt fit him really well, but unfortunately he noticed a tear in the fabric on the sleeve. The shirt I would give at higher rate it's the trying to get in touch with a real person to talk with about the return which brings m3 to my frustration. Would like to do an exchange but has been hard to even speak with anyone. Still have yet to talk with a person, but at least they have responded to my email. Will see how things turn out from here getting an exchange. Wish it was a little easier to have a number to call”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Our return policies can be found on our Help Center here: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-are-your-return-and-exchange-policies
Please feel free to reach out to our customer experience team if you ever have questions.
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
We appreciate your feedback, it will be forwarded to our concerned team. Please feel free to contact our customer experience team if you ever have questions.
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
Thank you for the feedback! Please feel free to reach out to our customer experience team if you have any questions.
If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I love the tampered jeans comfortable and baggy witch is what I wanted but the other jeans are a little to skinny fir me but the joggers were great too probably my favorite part of the order I’d love to be sponsored by American tall one day”
We're glad you're enjoying your order! Someone from our team has reached out through email to assist you. Please feel free to contact our Customer Experience Team if you ever have questions.
“These are wonderful quality, comfy, and beautiful blue color, but I wish they weren't so high up above the waist. I would love them otherwise. I'll be returning.”
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
We've taken a look into your order and can see that the Forest Night color was purchase for the Faux Leather Pants. You're welcome to return the pants through our return portal here: https://american-tall.loopreturns.com/#/
Additionally, if you ever have questions or concerns regarding your order, we recommend contacting our team so we can provide you with a quick resolution!
We're so sorry to hear that! Thank you for your feedback. Our customer experience team offers size recommendations, so feel free to reach out to them, they'd love to help!
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
“I ordered these pants because American Tall did not have the High rise Tapered Chino pants. I was so disappointened with the Cargo pants. The legs are baggy and I never use the cargo pockets. I am waiting until the Chino pants are back in stock.”
“I expected the jeans jacket to be for a tall woman. But I found put that the jeans jacket was not any longer than the regular jacket I purchased for half the price. The reason for my return.”
We're sorry the jean jacket wasn't long enough. You're welcome to try the jacket in Extra Tall if you need more length. Please feel free to contact our customer experience team if you have any questions!
“My husband was thoughtful and decided to get me a pair of jeans. Well they didn’t fit. This company was really good at exchanging the pair. However, the second pair I got was still too big. They didn’t want to exchange the second pair again since they already sent me a new one. So moral of the story, if you are going to order, you better know your size. Women’s sizes are frustrating for me and this is the reason I normally will not buy online. I never know what size to get even with the size chart. Material seems great color is what I wanted but I will not be able to wear them.”
We're sorry the sizes didn't fit! We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“All of my pants are from American Tall. I’m 6’7” and wear 36x36. The last few orders, the sizes have been off. My last order was of three pair of Tralvers, which generally for me well. The fit was something like 36x40. I had a tailor hem them but they just do not fit right, and it cost $59 for the service.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“I’ve been purchasing clothing from American Tall for a number of years now…maybe since 2019? Quality seems to be there! No real issues there. But sizing is terrible!
I have ordered and reordered the same shirts (same style, color, size) and the fit is completely different from one to another. One shirts arms are way too long, one’s sleeves are bigger than the other shirts, neck is too large, etc.
I’ve seen similar reviews online so I know this isn’t just me. This seems to have gotten worse over the years.
On top of that the order/processing/return timelines are really slow, given what consumers expect these days. If I order something and end up having to exchange an item (which is about 75% of the time with AT) it has been up to 1 month in some cases before I receive the product that fits, after placing the original order. Part of that’s on me getting the return back in the mail, but I usually do that within a day or two of receiving an order.
I really like the styles you provide and the fact these clothes actually fit tall people is great. But you need to work on the sizing consistency and expediency of order processing and shipping. It’s enough of an issue that American Tall is not my first choice to order from anymore, when I have choice to order tall sizes elsewhere.
Hope this feedback is helpful. Looking forward to being a continued customer.”
We're very sorry that you've had difficulty with our sizing and shipping processes. Thank you for the feedback, it is greatly appreciated and will be forwarded to our teams.
If you ever have issues or delays with your orders/items/returns, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution to any problem you're facing!
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