“My family LOVES items that are finally long enough. Having a 6ft 8in husband, it has always been hard to find items to fit. Thank you!
I am not happy that you advertise free returns when I'm being charged for shipping.”
We're sorry you're disappointed in our returns policy. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. If you ever have questions, please don't hesitate getting in contact with our customer experience team!
“Great clothes and they actually fit my tall teenage boy who needs a large extra tall. However I received the wrong size in the woman's pants. I gave them away but was disappointed.”
We're very sorry to hear you received the wrong size, thanks for letting us know! We always recommend getting in contact with our customer experience team if you ever experience issues with your items or order. We'd like to ensure you receive a quick and easy resolution!
“I like a lot of American Tall's clothes, but their return policy is very frustrating. If you want to exchange something, it has to be the same color as your original order. If they don't have that color in stock and you're willing to exchange for a different color, you're out of luck. They'd rather not make a sale then exchange for a different in-stock color. They say something about their system doesn't allow it. Bizarre. Maybe they should consider getting a different system, like the one Quince uses. They have a great return policy and very easy process.
Also you can only make one exchange. I ordered a pair of pants in a 6. They were too small. Got the exchanged size 8 and they fit exactly the same as the 6. But I know they will hassle me if I ask to exchange again, so I just keep the 8s that don't fit.
I'll probably not buy from American Tall again. Too many challenges.”
We're very sorry your unhappy with our return policy, your feedback is valuable to us, and we'll ensure it is passed along to our management team. Additionally, if you ever have issues with one of our products, we recommend getting in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution.
We appreciate the feedback! If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Don't hesitate getting in contact with our customer experience team if you ever have questions!
We're sorry you weren't completely happy with the fit and fabric of the item, thanks for the feedback. Please feel free to contact our customer experience team if you ever have questions or concerns.
We're sorry you've experience issues finding the right sizes. We recommend getting in contact with our Fit Experts, they're happy to provide a size suggestion!
We're very sorry to hear this. If you ever have issues with our products, we recommend getting in contact with our customer experience team. We'd like to ensure you receive a quick and easy resolution!
We greatly appreciate your feedback, thanks for sharing! If you'd ever like assistance finding products, you're welcome to get in contact with our Fit Experts. They're happy to provide you with suggestions for products you may prefer!
We greatly appreciate your feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're very sorry to hear this, thanks for the feedback. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We greatly appreciate your feedback, it will be forwarded to our concerned team! Our products are updated seasonally based on customer feedback and evolving trends which may result in slight differences in fabric, sizing, or cut compared to older styles. However, we remain dedicated to maintaining the quality of our products. We’re sorry if these updates didn’t meet your expectations and appreciate your input as we continue to improve! Please reach out to our customer experience team if you ever have questions or concerns, they'd be happy to help!
If you'd like assistance to find products for a special occasion, please feel free to get in contact with our Fit Experts. They're more than happy to provide you with some product suggestions based on the event!
“Two of my items were a size small; I got medium tall rather than large tall. Trying to understand the sleeve lengths and body size etc is a challenge. My choices cant be returned so it was wasted money but now I know the right size.”
We're sorry you've had difficulty finding the right size, thanks for the feedback. If you ever need assistance, please contact our Fit Experts for a size recommendation.
“Tried four different shirts. Two Henleys, relaxed fit t-shirt, and a Long John heavyweight shirt. The Henley skirts were nice but their collars deformed significantly after just one wash, so I don’t think I’ll buy those again. The relaxed fit t-shirt was ok but didn’t fit, so I’m returning. The Long John heavyweight shirt is great. High quality, heavyweight and feels great.”
We greatly appreciate your feedback for the items purchased. If you ever experience issues with our products, please don't hesitate getting in contact with our customer experience team. They're also available for any sizing or product suggestions if interested!
We're glad to hear you're appreciate the zip up jackets! Thanks for your feedback. If you'd like suggestions for other products you may like, don't hesitate getting in contact with our customer experience team!
We appreciate your feedback, and are sorry to hear you aren't completely happy with the pants. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I was disappointed about the guilty of items despite the price. even thw way the tags are sewn in is cheap. I know up tall girls dont have a lot of options but it would be nice if we could trust the quick. I bought pants that immediately started threading the first time I wore them (I didnt even wash them first) so that was very disappointing.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
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