We're sorry the items didn't fit as expected, thanks for the feedback. You may exchange them for a different size through our returns portal, feel free to contact our customer experience team if you need assistance!
Thank you so much for your support, we're so happy to create clothing tailored to the Tall Community! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“The items are awesome...quality is amazing! It would have been a 5 star but the shipping was terrible. However, they did make efforts to resolve the issue. I would definitely order again but I would make sure to order well before I need it!”
We're very sorry for your experience, thank you for the feedback. We're happy to see our team was able to assist you in resolving the issue, and appreciate your support. Please let our team know if there's anything else we can help you with!
We appreciate your review! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're very sorry that you're disappointed in our return policy. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I buy the shirts because they fit well, but I’ve frequently been disappointed with quality. After a few washes, little micro-sized holes begin to develop on the front of the shirt. I’ve also noticed that the fitted shirts lose their shape over time. I like the product, but I’d prefer to see better quality for the price.”
We're very sorry that you've had difficulty with our items. If there is any specific issue you are facing, we recommend contacting our customer experience team so they can assist you. You may do this through our website: https://americantall-gen.ada.support/chat/
We're very sorry to hear the material isn't what you were expecting, thank you for your feedback. Please feel free to contact our customer experience team if you ever have questions or suggestions of products you may prefer.
“While I think the clothing isn't too bad I have found the leggings get holes very easily and the joggers aren't as flattering in fit as they could be. They are loose in the crotch area, and miss opportunities to be a relaxed yet feminine fit.”
We're very sorry to hear this, and appreciate your feedback. If you ever have quality/sizing issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“First, let me applaud AT for introducing reasonably priced clothes for Tall - not Big & Tall, which is a completely different animal.
That said, I think there's a lot to improve - speaking solely for the men's pants line:
Fit - you've got several confusing product lines for men's pants, and then several option within them. I would simplify that scheme, with narrow cut, regular cut and relaxed fit being the trim options.
2nd, tall figures also need long rise - nobody likes their jewels are scrunched up tight, and very few guys older than 30 want the hip hugger look. So please, add long rise to each model.
I did get a denim work from you guys 16 months ago, and really like it.
I am a 100% cotton kind of guy, but the 9% synthetic does add a bit of stretch to the clothes that most Folks probably like.
Don't give up on the more interesting colors - rust, chocolate, etc. A lot of us are bored to death with tan, navy black and gray.
Thanks for being there.
Oh - on your ordering system, PLEASE do not "lock in" the order after its placed. There's a lot of detail in an order, and guys rushed on phones or tablets don;t always get it right, so a quick followup call to Cust Svce should not yield a "Sorry, we can't do that".
That inability to correct a minor detail will hurt you in terms of returns, which you would want to minimize to reduce costs.
All this helps to fill the hole that”
We greatly appreciate your feedback and support! To help ensure your suggestions go to the right team, we recommend submitting them through this link: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
Additionally, we offer a one-hour editing window after an order has been placed for US and Canadian customers. Orders become locked after this window has closed, and we can't make further changes to your order. If you are experiencing issues with the editing process, we recommend contacting our team here: https://americantall-gen.ada.support/chat/
“I love that there is a company for tall people.
Going forward you must realize you must do a better job with the waist and hip measurement.
I also feel trying to connect to do a return need improvement.”
We greatly appreciate your feedback regarding our sizing and return process, this will be forwarded to the concerned teams. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. Additionally, if you ever want to provide feedback or suggestions, you can use this link: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer: https://americantall-gen.ada.support/chat/
“Order took quite long this time, but arrived well. I wish they had a free return option that still gives you your money back. 9$ for returning if you want your money back is quite expensive.”
We greatly appreciate your feedback regarding our shipping times and return options, they will be forwarded to our concerned team. If you ever have questions or concerns, feel free to contact our customer experience team.
We appreciate your feedback, and will ensure its forwarded to our concerned team! Please feel free to contact our customer experience team if you ever have questions.
We're sorry the jeans are too baggy, your feedback is appreciated! Please feel free to contact our customer experience team if you ever have questions.
“The fit is good. The price is ok...but on the second week of wearing the pants, there is pilling on the inner thighs. They fit is not tight, so not sure why this is happening, but rather disapointing”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
“I only give it 3 stars because of how long it took for them to ship it to me. It was ordered quite in advanced for Father’s Day, about 3 weeks prior, and still only barely managed to get here. I like American Tall’s products. They’ve always been good quality items. The shipping process, however, is drastically declining in efficiency compared to previous orders.”
Unfortunately, we had experienced some inventory and fulfillment challenges but our team worked to minimize these disruptions and get the packages delivered as soon as possible. We are deeply sorry for the inconvenience as this is not our standard, your patience and understanding has been greatly appreciated! Please let our customer experience team know if you have any questions.
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer!
“I love that they sell tall pants for women. I wasn't particularly excited to see that a lot of the pants are made mostly of polyester, I was hoping for cotton options and linen. I ordered 2 different pairs of pants, the length is great, I'm not thrilled about the polyester--one was thinner, one thicker--but I'm going to make it work because it's hard to find long pants. I also still check the website regularly to see what's new.”
We greatly appreciate your feedback! If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
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