We're sorry to hear this, thanks for the feedback! If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
We're sorry that you aren't completely happy with the fit. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“I want to love it - and there are definitely things that are amazing...but the process of finding the right size is tricky and expensive. I have returned a TON of things - and unless you want the same style and size, you will be charged a fee. I wish theyd give you the option to try the same style in different colours without being penalized.”
We're sorry you've had difficulty finding your size! Your feedback is appreciated and will be passed along to our concerned team!
We understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
We've looked into this and can see that your return has been processed! If you ever have issues with your order or return, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“Ordered a shirt for my son, sent to him for early Christmas. The shirt fit him really well, but unfortunately he noticed a tear in the fabric on the sleeve. The shirt I would give at higher rate it's the trying to get in touch with a real person to talk with about the return which brings m3 to my frustration. Would like to do an exchange but has been hard to even speak with anyone. Still have yet to talk with a person, but at least they have responded to my email. Will see how things turn out from here getting an exchange. Wish it was a little easier to have a number to call”
We're very sorry to hear this. It looks like someone from our customer experience team is assisting you with this. Please let them know if you have questions!
If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Our return policies can be found on our Help Center here: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-are-your-return-and-exchange-policies
Please feel free to reach out to our customer experience team if you ever have questions.
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
We appreciate your feedback, it will be forwarded to our concerned team. Please feel free to contact our customer experience team if you ever have questions.
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
Thank you for the feedback! Please feel free to reach out to our customer experience team if you have any questions.
If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
“I love the tampered jeans comfortable and baggy witch is what I wanted but the other jeans are a little to skinny fir me but the joggers were great too probably my favorite part of the order I’d love to be sponsored by American tall one day”
We're glad you're enjoying your order! Someone from our team has reached out through email to assist you. Please feel free to contact our Customer Experience Team if you ever have questions.
“These are wonderful quality, comfy, and beautiful blue color, but I wish they weren't so high up above the waist. I would love them otherwise. I'll be returning.”
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
We've taken a look into your order and can see that the Forest Night color was purchase for the Faux Leather Pants. You're welcome to return the pants through our return portal here: https://american-tall.loopreturns.com/#/
Additionally, if you ever have questions or concerns regarding your order, we recommend contacting our team so we can provide you with a quick resolution!
We're so sorry to hear that! Thank you for your feedback. Our customer experience team offers size recommendations, so feel free to reach out to them, they'd love to help!
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
“I ordered these pants because American Tall did not have the High rise Tapered Chino pants. I was so disappointened with the Cargo pants. The legs are baggy and I never use the cargo pockets. I am waiting until the Chino pants are back in stock.”
“I expected the jeans jacket to be for a tall woman. But I found put that the jeans jacket was not any longer than the regular jacket I purchased for half the price. The reason for my return.”
We're sorry the jean jacket wasn't long enough. You're welcome to try the jacket in Extra Tall if you need more length. Please feel free to contact our customer experience team if you have any questions!
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