“This was too tight across my shoulders. Just so everyone knows, free shipping and returns is a lie. I had to return the shirt and received $14 less refund that I paid for the shirt. Avoid.”
We're sorry the item didn't fit, thanks for the feedback. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy for refunds. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Additionally, we offer free standard shipping on orders over $60 USD. All order and return details can be found in our Help Center: https://americantall.zendesk.com/hc/en-us. If you have questions, please don't hesitate getting in contact with our customer experience team.
“Love, love, love this store. Everyone knows Big & Tall stores are built more for “Big” than “Tall”. AT is all about tall and I love it. Nothing like sleeves that are long enough, and jeans that fit right. Thank you for creating this store and for taking taking care of the Vertically Gifted!”
“I feel the price is very high for the quality of the pants I received. I also have a problem having to pay shipping to return an item that does not fit. That being said, the length and fit are great.”
“Products are very good, well size] for tall people.
The website and trying to communicate if there's a problem with an order are both cumbersome and require some getting familiar with.”
“They really suck, and badly. The clothes aren't bad but you'll get them in about a month, if there's ever an issue you'll pay through the teeth for a return, and the customer service blows.”
We're very sorry for your experience, your feedback has been forwarded to our concerned team. If you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or exchange which is completely free. Additionally, our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
“I am beyond satisfied with the quality of clothing. I am also relieved that there is finally a company who’s clothing can fit in length and hugs my curves, because other companies it’s either too “baggy” or too tight and no stretch.”
“I love these overalls! Fit is perfect! I am 130 lbs and 5 11. I got a small, extra tall. They are very long and I rolled up the hem a bit. I love the length! Very heavy fabric and well made. I love them!”
“I purchased these pants twice for my son. He is very tall and thin and these pants work perfect. He was 30/36 and how is 32/38. I’ll keep buying them until he stops growing!”
“I have made a couple purchases from American Tall in recent weeks. Both times the products I received were excellent quality and delivered in a timely fashion.”
“I returned a pair of courds that I wish came in a lighter color. When I saw the "Free Returns", I thought I would take a chance on them because I could always return it for free. I didn't know that you actually do have to pay when you return items.”
“Two of my items were a size small; I got medium tall rather than large tall. Trying to understand the sleeve lengths and body size etc is a challenge. My choices cant be returned so it was wasted money but now I know the right size.”
We're sorry you've had difficulty finding the right size, thanks for the feedback. If you ever need assistance, please contact our Fit Experts for a size recommendation.
“I wasn't to sure on wide leg jeans, but I have to say they are comfortable and worn alot, I may need a second pair. :)
They run big, high waisted in sizes down and need to size down again if I get a second pair.”
“Love the fit of the products. This is the only company I have found where tall actually means tall!
I would like them to freshen up the designs along the lines of Cobalt & Carbon or Fehrety styles.
Keep up the good work!”
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